and thin televisions - plasmas, LCDs, DLPs - small, medium and large.
One of the hottest categories I have ever seen.
THAT FLOURISHED IN '03: Manufacturers did a great job of literally
making a regular television almost obsolete [with HDTV], and at
this point the public feels a real need to have this new technology.
Same goals as last year - getting better, going higher and giving
the best customer service we possibly can. We are using same-day
service much more than in the past.
Age-wise, the middle of the road, while income level is definitely
high end of the scale. We are almost surprised at how much high-end
theater and designer kitchens we sell in comparison with other brands.
'03 EVENT: Our first full year of operation of our new facility,
and making Internet improvements. The Internet is becoming much
more a part of our business.
REQUEST FROM A CUSTOMER: A customer with a 10-year-old refrigerator
wanted a new one because they started to see a rust spot.
IF YOU COULD
CHANGE ONE THING ABOUT THE INDUSTRY: I do not like competing
with the hand that feeds you. It seems like more and more manufacturers
are trying to be our competitors.
WINE: Any red wine, because of all the articles regarding how
healthy it is for you.
IF YOU COULD
RECEIVE JUST ONE GIFT THIS HOLIDAY: Peace in the world, and
continued good health.