2009 Circle Of Excellence Winner

The Circle of Excellence recognizes those online retailers within the BizRate® Research network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. In 2009, over 5,000 online merchants were considered for an award. Winners consistently obtained feedback from their customers throughout the award year period and received the highest ratings. The ratings are from the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics:

• Overall Satisfaction at the point-of-sale
• Product Selection at the point-of-sale
• Ease of Finding Products on the website
• Intent to buy from the same retailer again (collected after the order was received)
• Product Met Expectations (collected after the order was received)
• On-time Delivery of the order
• Customer Support assistance

Abt.com was among the top 3% of all merchants within the BizRate Research Network.

© 2009 Shopzilla, Inc. Shopzilla is a Scripps Networks Interactive company.