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Returns & Exchanges
Abt is committed to making you happy before, during and after every purchase. If you are not 100% satisfied with your merchandise, you can request a return or set up an exchange within 30 days* (exceptions below).
All returned or exchanged items should be in the same condition they were received and include all original packaging. Items that are worn or damaged may incur a restocking fee or may be rejected from being returned or exchanged based on condition.
How to Return Your Item:
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Step 1Log in or go to your account to access the order and select the items you want to return. Items must be in their original packaging and condition.
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Step 2Print your return shipping label and attach it to your original Abt box or any shipping box. Remove old shipping labels or cover the original tracking numbers entirely.
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Step 3Drop off your box at any authorized UPS Shipping Center. We recommend that you return items via UPS insured.
Find a UPS Shipping Center near you.
START A RETURN
Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.
Abt has a 30 day return policy on most items.*
Camcorders, Digital Cameras, Camera Lenses: | 14 day return or exchange subject to a 15% restocking fee on opened items. |
Cellular Phones: | 14 day return or exchange subject to a $45 restocking fee on opened items. |
Coffee Makers & Espresso Machines: | 14 day return on espresso machines. 25% restocking fee on used items. |
Drones: | 30 day return or exchange. 15% restocking fee if opened. Damaged Drones can not be returned or exchanged. |
Dynatrap Mosquito Traps: | 15 day return on unopened merchandise. |
Computer Software & Video Games: | Non-returnable. |
Electric Bikes: | 2 day return or exchange. Must have less than 25 miles of use to be eligible for return or exchange. |
Faucets and Sinks: | Non-returnable once installed. |
Fire Pits and Patio Heaters: | 5 day return or exchange for unused items. No return on used items. |
Grills: | 14 day return or exchange on unused items. No return on used items. |
Hearing Aids: | 30 day return or exchange. |
Laptop/Notebook & Desktop Computers: | No returns on computers built or modified by Abt to customer’s specifications. |
Arcade & Game Tables: | Subject to a 15% restocking fee. Pool tables are non-returnable. |
Pinball Machines: | 14 day return or exchange subject to a 20% restocking fee. |
Projectors: | 15% restocking for opened items. 30 day exchange or upgrade. 5 day refund |
Projector Screens: | All sales are final. All projector screens are non-cancelable and non-returnable. Please inspect thoroughly upon delivery. |
Furniture & Adjustable Bed Bases: | Custom or special order furniture, Canadel furniture, and adjustable bed bases are non-returnable. |
Mattresses: | One time 90-day comfort exchange (after 30 days). Equal or greater value only. Return shipping costs apply to all out of state purchases. |
Cargo Carriers & Racks: | 5 day return on unused merchandise. |
Jewelry: | 30 day return or exchange on new, unworn items. Items that have been resized, damaged, scratched, or otherwise altered will not be accepted for return or exchange. |
Watches: | Pre-owned watches must be returned within 5 days in the same condition they were sold. |
Segway: | 25% restocking fee for any open items. |
Smartwatches: | Must have ALL original parts and be unpaired from owner accounts to be returned or exchanged. |
Turntables: | 14 day return or exchange. |