Thank you, Abt customers.

Because you gave feedback using Bizrate and Shopzilla surveys for your purchases, Abt won the BizRate 2009 Circle of Excellence award. “It’s quite humbling that our customers have taken the time to acknowledge our commitment to overall , a goal of ours since 1936,” Jon Abt. Out of five thousand companies in the BizRate Research network, Abt ranked in the top 3%.

Customers rated our performance in seven areas:
-Overall Satisfaction at the point-of-sale
-Product Selection at the point-of-sale
-Ease of Finding Products on the website
-Intent to buy from the same retailer again (collected after the order was received)
-Product Met Expectations (collected after the order was received)
-On-time Delivery of the order
-Customer Support assistance

So, thank you again. Abt will continue to strive for your satisfaction with every purchase.

-Kelly B.

Tags: abt electronics, BizRate Circle of Excellence, customer service, Shopzilla

This entry was posted on Monday, October 19th, 2009 at 9:00 am and is filed under Customer Service Tools. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.