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Total Satisfaction Guaranteed
You can return an item within the first 30 days* from the shipping date. We'll gladly exchange it or give you a refund for the full amount of the merchandise-whichever you prefer. All returned or exchanged items must be in their original box and include packing material, manuals, and all accessories.

No Receipt. No Problem
Our computer system will keep a record of your purchases.

Return Shipping
If you decide that you are not 100% satisfied with your purchase, you may return it to Abt Electronics. Customers are responsible for return shipping costs unless the product arrives damaged or defective. To get a return authorization number click the login link below. We recommend that you use UPS Ground Service “Insured.” If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Abt will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up.

* Please note
- 15 day limit on the return of camcorders, digital cameras, GPS navigation, PDAs, portable DVD players, computers & accessories, sunglasses and watches.
- 10% restocking fee for all opened GPS navigation, laptop and desktop computers.
- Opened satellite boxes & systems (or activated cards) may not be returned. Exchanges can be done through the manufacturer.
- No returns on opened computer software, video games, gaming systems or perishable items including opened water filters.
- Free shipping (and reduced shipping) promos do not apply to return/exchange shipping on freighted items.
- Restocking fees will be charged only if your order is not returned in its original box, is missing packing material, manuals, any accessories or the UPC bar code off the box.

Begin the Return or Exchange Process
To begin the return process, please log in to your account, and select Returns & Exchanges

Please initiate a return within 24 hours of receiving your merchandise if it has been damaged in transit or is defective. We will gladly send a replacement free of charge. Once the product arrives at Abt, either a refund will be issued or we will exchange your product and send a new one out to you. If you have received a defective unit, some manufacturers may require one service call to diagnose the issue.

If you live in the Chicago area, you can return or exchange your merchandise directly to our store. For directions, click here. If you have any problems using this form, please contact our Returns Department at 1-888-228-5800 x 2859.