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Home > Customer Service > Manufacturer Recalls > "Sony Recalling 535,000 Vaio Laptops"

Sony Recalling 535,000 Vaio Laptops

By Kristin Samuelson

Sony Corp. on Wednesday announced a voluntary worldwide recall of approximately 535,000 Vaio laptop computers because of potential overheating and burn hazards. The recall involves certain units of VPCF11 and VPCCW2 series notebook and Sony is providing a free software fix.

"In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers," a June 30 Sony Corp. press release said.

"There’s also a possibility that overheated laptops could cause skin burns, even though there have been no reported cases so far," according to a June 30 Dow Jones Newswire story.

Sony provides detailed information on its recall website on how to locate the computer model name, product code and serial number. (See below for an information graphic, courtesy of Sony.com). Model names "begin with the letters 'PCG,' 'VGN' or 'VPC' and are located on a small label on the frame around the LCD display or above the keyboard," according to Sony.com. The website also warns customers to "not use the 'Model' listed on the grey label on the back of the computer as this will not provide the correct information."

Sony is advising customers to download and install a firmware update that was designed to prevent potential overheating problems. Click here to download and install this firmware update. Make sure to identify your correct model name, product code and serial number before clicking on this link in order to select the appropriate firmware update. The Dow Jones Newswire story said Sony will also pick up the affected computers from customers and repair them as needed.

Contact information:

Sony technical support: 866-496-7669

Below is a helpful Q and A of the Sony recall, courtesy of Sony.com:

Q1: Which models in the VPCF11 and VPCCW2 series of notebook PCs may be affected?

A1: Certain units within the VPCF11 and VPCCW2 notebook series are affected by this potential overheating issue. Sony recommends that all units in the VPCF11 and VPCCW2 series be updated with the firmware download. Specific model numbers in each series include:

VPCF11 Series: VPCF111FD, VPCF111FD/B, VPCF111FX, VPCF111FX/B, VPCF111FX/H, VPCF112FX, VPCF112FX/B, VPCF112FX/H, VPCF113FX, VPCF113FX/B, VPCF113FX/H, VPCF114FX, VPCF114FX/B, VPCF114FX/H, VPCF115FM, VPCF115FM/B, VPCF115FM/BL, VPCF116FX, VPCF116FX/B, VPCF116FX/H, VPCF117FX, VPCF117FX/B, VPCF117FX/B, VPCF117FX/H, VPCF1190X, VPCF119FX, VPCF119GX, VPCF119HX, VPCF11AFX, VPCF11AFX/B, VPCF11BFX, VPCF11BFX/B, VPCF11CGX, VPCF11CGX/B, VPCF11DGX, VPCF11DGX/B, VPCF11EGX, VPCF11EGX/B, VPCF11FGX, VPCF11FGX/B, VPCF11GGX, VPCF11GGX/B, VPCF11HGX, VPCF11HGX/B, VPCF11JFX, VPCF11JFX/B, VPCF11KFX, VPCF11KFX/B, VPCF11KFX/H, VPCF11LFX, VPCF11LFX/B, VPCF11LFX/H, VPCF11MFX, VPCF11MFX/B, VPCF11NFX, VPCF11NFX/B, VPCF11NFX/H, VPCF11PFX, VPCF11PFX/H, VPCF11QFX, VPCF11QFX/B and VPCF11QFX/H

* VPCCW2 Series: VPCCW21FX, VPCCW21FX/B, VPCCW21FX/L, VPCCW21FX/P, VPCCW21FX/R, VPCCW21FX/W, VPCCW22FX, VPCCW22FX/B, VPCCW22FX/L, VPCCW22FX/P, VPCCW22FX/R, VPCCW22FX/W, VPCCW23FX, VPCCW23FX/B, VPCCW23FX/L, VPCCW23FX/P, VPCCW23FX/R, VPCCW23FX/W, VPCCW26FX, VPCCW26FX/B, VPCCW26FX/L, VPCCW26FX/P, VPCCW26FX/R, VPCCW26FX/W, VPCCW27FX, VPCCW27FX/B, VPCCW27FX/L, VPCCW27FX/P, VPCCW27FX/R, VPCCW27FX/W, VPCCW29FX, VPCCW29GX, VPCCW2AFX, VPCCW2AFX/B, VPCCW2BFX, VPCCW2BFX/B, VPCCW2CGX, VPCCW2CGX/B, VPCCW2DGX, VPCCW2DGX/B, VPCCW2EGX, VPCCW2EGX/B, VPCCW2FGX, VPCCW2FGX/B, VPCCW2GGX, VPCCW2GGX/B, VPCCW2HGX, VPCCW2HGX/B, VPCCW2JGX, VPCCW2JGX/B, VPCCW2KGX, VPCCW2KGX/B, VPCCW2LFX, VPCCW2LFX/B, VPCCW2LFX/L, VPCCW2LFX/P, VPCCW2LFX/R, VPCCW2LFX/W, VPCCW2MFX, VPCCW2MFX/PU, VPCCW2MFX/WJ, VPCCW2MGX, VPCCW2MGX/B, VPCCW2NFX, VPCCW2NFX/LU, VPCCW2PFX, VPCCW2PFX/L, VPCCW2PFX/R. VPCCW2PFX/W, VPCCW2QGX, VPCCW2QGX/B, VPCCW2RGX, VPCCW2RGX/B, VPCCW2SGX, VPCCW2SGX/B, VPCCW2TGX, VPCCW2TGX/B, VPCCW2UFX, VPCCW2UFX/B, VPCCW2VFX, and VPCCW2VFX/B

Q2: Can customers who have affected models continue to use their notebook?

A2: Consumers should install the firmware update as soon as possible to prevent the small possibility of overheating.

Q3: What is the cause or basic problem with these units?

A3: In rare cases, internal cooling system and protection circuits may malfunction, causing localized overheating.

Q4: Is there any risk of burn or injury?

A4: There is a risk of burns if the affected part is touched while hot.

Q5: Are any other VAIO notebook models at risk?

A5: No, the only notebooks affected are the above mentioned models.

Q6: Can consumers return affected models to the stores where they purchased them?

A6: Customers should download the firmware update available.

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