Average Customer Reviews
(based on 76 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Very User Friendly!!!
I really enjoy this machine!!!! The display with easy to use, with the large capacity, makes this unit really, really EXCELLENT!!! I even like how I am able to use...Read complete review
I really enjoy this machine!!!! The display with easy to use, with the large capacity, makes this unit really, really EXCELLENT!!! I even like how I am able to use either preset options or mix & match with the numerous combinations to dry my clothes. Plus, when you add the Smart Home Adapter and use the app, it only makes not having to go to the machine until it is finished......This is what I am talking about since, my machines are in our basement and that will really help with not running up and down the several flights of stairs!!!! GO SAMSUNG!!!!!
Most Liked Negative Review
Has no real options for low heat
We recently purchased this dryer. We have a fair number of clothes that recommend: tumble dry low. We could choose low heat with time dry, but the reason we purchased this machine was...Read complete review
We recently purchased this dryer. We have a fair number of clothes that recommend: tumble dry low. We could choose low heat with time dry, but the reason we purchased this machine was that our old dryer's sensor had failed. To go back to timed drying instead of sensor drying would be a real let down. This model has two cycles that use extra low heat. With either of these settings, even with the very dry setting selected, the clothes come out damp and wrinkled. The wool setting does use low heat. However, because it is for wool, which our clothes are not, the clothes come out damp. I suspect this is probably what one wants for wool clothing, but it is of little use to us. There is no sensor setting which uses medium low heat, which is stunning. Settings that use the medium or high heat do dry the clothes, but many clothes recommend low heat. It is sad that we are wishing that we had our old machine, which was almost 30 years old, back.
Reviewed by 76 customers
Displaying reviews 1-10
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Dryer stopped producing heat 2 weeks after installation
Comments about Samsung Black Stainless Steel Gas Steam Dryer:
The dryer stopped producing heat two weeks after it was installed. We called Samsung, and they sent someone out to investigate. It turns out the igniter stopped working, but the technician who came out to fix the dryer didn't have a new one on hand. Five days later, we were finally able to get it fixed. The dryer works fine now, and did for the two weeks prior to the issue. Hopefully that will be the last of the problems.
Service and delivery comments:
Delivery was professional.
Bottom Line No, I would not recommend this to a friend
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Overall the product does as advertised. When first using the dryer it was a bit confusing, as the controls were very different from our old dryer. Once we got used to the new controls we found that the machine it was easy to use and efficient in its work.
Bottom Line Yes, I would recommend this to a friend
The light in the drum is to dim. The drum is very low, have to bend down very low to get everything out. The music the machine plays is annoying, just a beep is sufficient. I like all the drying features available.
This is one quiet machine.
Power saving or if you want it done in 45 minutes. This machine gets the job done.
The dryer is great, however; when we put bigger loads in we had to dry the clothes three times. I feel for the money it shouldn't take three times to dry the clothes.
I upgraded from a dryer that was over 10 years old. It would take me a few cycles to dry a load. My new dryer is AMAZING! Everything dries on the first cycle. I love that it has the refresh and wrinkle release settings incase I forget to take them out of the dryer right away. I like to fold clothes right out of the dryer (I don't transfer them to a basket). I wish the light would stay on a little longer. I have had it for a couple months and it has a random squeaking noise. I need to have it looked at.
(1 of 1 customers found this review helpful)
Slick design and quiet.
from Charlotte, NC, USA
Love the color, design, and oh, VERY quite. I love the display of the dryer. Also, I have NEVER owned a dryer this large. Love it.
Great so far
I have only had the machine 3 days but so far so good. I did have to get used to all of the controls but the manual is helpful.
I LOVE this dryer
from Atlanta, GA, USA
I have been missing out and had no idea machines had improved so much! This dryer dried a large load of towels so quickly, I am amazed!! It dried my delicates w/o any issues...they came out perfect! My only regret is I should have purchased it earlier!
This product has great style and features
We have only had for 1 day but thus far it is great
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