Average Customer Reviews
Energy Star Rated - No
(based on 205 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Brightest frig ever
We bought this side by side and was surprised at how many inside lights come on when the door is open. It is beautiful on the outside and even better when the doors are...Read complete review
We bought this side by side and was surprised at how many inside lights come on when the door is open. It is beautiful on the outside and even better when the doors are open. Also has a lot of space to put foods & beverages in. LOVE IT!
Most Liked Negative Review
Poor Design & Function
I decided to replace my 9 yr. old Whirlpool Gold side-by-side refrigerator in February vs. replacing a bad compressor. Now I wish I would have taken my chances w/ the $800 repair instead...Read complete review
I decided to replace my 9 yr. old Whirlpool Gold side-by-side refrigerator in February vs. replacing a bad compressor. Now I wish I would have taken my chances w/ the $800 repair instead of buying the Kitchen-Aid side-by-side Architect Series II refrigerator. I am astonished at how refrigerator design & performance has gone backwards over the past 9 yrs. My Whirlpool had excellent features, ran quietly & served me well until the compressor died. The new Kitchen-Aid makes more sounds & loud noises than a high school band. It really is disturbing. The icemaker is obnoxious both in how loudly it operates & its poor performance in actually making ice - once emptied it takes 48 hrs. to refill itself. The compartments & door bins are a step backwards from the Whirlpool Gold as well. For instance, you cannot store a milk jug size container except in the upper door bins which makes no sense if you have children. Also, the interior shelves on my Whirlpool could be adjusted in 1 inch increments wheras the Kitchen-Aid only has a few possiblitiies for shelf arrangement. The icemaker dispenser makes a mess everywhere especially when using the crushed ice feature. Overall, I would rate the Kitchen-Aid as a piece of junk not worth the money, but I'm not sure what's on the market that's any better.
Reviewed by 205 customers
Displaying reviews 1-10
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Broke in 2 years
from Marlborough, MA
Comments about KitchenAid Architect Series II Black Side-By-Side Counter Depth Refrigerator:
We had the fridge a bit over 2 years now, it stopped working and was not cooling anymore. First we called the extended warranty guys to come out (Warrentech) and waited 1 week, they figured it's the sealed system which is covered under Manufacturer warranty. Then we called Whirlpool service, after 1 week they came and added a dye to see if there is a leak, they could not find anything and left and then came back for a second time after one more week. Replaced compressor and a few valves. Fridge worked for a week and then stopped working. We wasted alot of time, food lost due to improper cooling and so far stuck in a limbo with KA to decide how to proceed. I agree sometimes things break or defective, but what I don't like is the protocol and red tape we have to go through to get a replacement fridge.
Bottom Line No, I would not recommend this to a friend
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Poor quality Refrigerator barely made it out of warranty
By bill T
from auburn CA
I bought this refrigerator 1.5 yrs ago.(safely out of warranty for KitchenAid) It completely failed and I have to replace. This is the first KitchenAid-Whirlpool refrigerator I have ever purchased. All other refrigerators I have owned lasted at least 10-11 years. Most longer. After reading other reviews, there seems to be a consistent quality issue with this product.Lost cooling in the freezer. Ice in Ice maker melted and leaked all over hardwood floor.
2nd New Purchase
from Campbellsport, wi. 53010
I liked my previous Kitchen aid refrigerator so much that my recent purchase was a no brainer.I like the smooth glide of the drawers and smart look!
Bottom Line Yes, I would recommend this to a friend
Disappointed with Quality
So far we've had two drawers in the fridge and one in the freezer all fail in the same way. The small plastic tabs that attached to the front panels all cracked. For a premier brand I would expect a better design for something that is put under stress every day. I am also disappointed in flow of the water dispenser. It is painfully slow and the ice make is way ridiculously slow and loud.
Clean, efficient and a great choice!
By Deb H
from Hartland, Wisconsin
We love the design of our new Kitchen Aid side by side. The clear, clean shelving makes it easy to see everything stocked and makes it easier to be more organized. Quiet, clean, great looking design and our favorite refridgerator by far!
Lots of room and love the lighting inside!!!
from Seminole, fl
Needed a refridigerator as ours went out when we were on vacation (a real mess). So glad we found this one. Suits all our needs!!!
(0 of 1 customers found this review helpful)
from Prescott, AZ
Very loudIce production patheic
Love all the light on the inside! Very happy with purchase.
from Racine Wi
Bought 2 weeks ago. Display on door does everything even dispenses preset amount of water. Overall a great appliance. Would buy again.
Architect Series II
from TEaneck, NJ
Hard to find but matches all other appliances in my showroom kitchen!
(1 of 1 customers found this review helpful)
from Ann Arbor, Michigan
Disappointed with many features of this refrigerator. Cheap, plastic DRAWERS- front facing breaks off when pulled out. This happened in the freezer and the refrigerator, I've had to glue them back together because the plastic tabs are completely broken off. WATER DISPENSER- water is room temperature, not cold. Rust is forming in tray beneath dispenser. ICE MAKER - is very loud. SHELVES- are not adjustable. Kitchen Aid has provided service when requested; however, I would not recommend this product.
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