Average Customer Reviews
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(based on 196 reviews)
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Most Liked Positive Review
Brightest frig ever
We bought this side by side and was surprised at how many inside lights come on when the door is open. It is beautiful on the outside and even better when the doors are...Read complete review
We bought this side by side and was surprised at how many inside lights come on when the door is open. It is beautiful on the outside and even better when the doors are open. Also has a lot of space to put foods & beverages in. LOVE IT!
Most Liked Negative Review
Poor Design & Function
I decided to replace my 9 yr. old Whirlpool Gold side-by-side refrigerator in February vs. replacing a bad compressor. Now I wish I would have taken my chances w/ the $800 repair instead...Read complete review
I decided to replace my 9 yr. old Whirlpool Gold side-by-side refrigerator in February vs. replacing a bad compressor. Now I wish I would have taken my chances w/ the $800 repair instead of buying the Kitchen-Aid side-by-side Architect Series II refrigerator. I am astonished at how refrigerator design & performance has gone backwards over the past 9 yrs. My Whirlpool had excellent features, ran quietly & served me well until the compressor died. The new Kitchen-Aid makes more sounds & loud noises than a high school band. It really is disturbing. The icemaker is obnoxious both in how loudly it operates & its poor performance in actually making ice - once emptied it takes 48 hrs. to refill itself. The compartments & door bins are a step backwards from the Whirlpool Gold as well. For instance, you cannot store a milk jug size container except in the upper door bins which makes no sense if you have children. Also, the interior shelves on my Whirlpool could be adjusted in 1 inch increments wheras the Kitchen-Aid only has a few possiblitiies for shelf arrangement. The icemaker dispenser makes a mess everywhere especially when using the crushed ice feature. Overall, I would rate the Kitchen-Aid as a piece of junk not worth the money, but I'm not sure what's on the market that's any better.
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Reviewed by 196 customers
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from Ann Arbor, Michigan
Comments about KitchenAid Architect Series II Black Side-By-Side Counter Depth Refrigerator:
Disappointed with many features of this refrigerator. Cheap, plastic DRAWERS- front facing breaks off when pulled out. This happened in the freezer and the refrigerator, I've had to glue them back together because the plastic tabs are completely broken off. WATER DISPENSER- water is room temperature, not cold. Rust is forming in tray beneath dispenser. ICE MAKER - is very loud. SHELVES- are not adjustable. Kitchen Aid has provided service when requested; however, I would not recommend this product.
Bottom Line No, I would not recommend this to a friend
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Interior Space Design Poor
from Ponte Vedra, FL
Interior space layout does not fit our lifestyle. Too many small height shelves, not enough variety. Limited medium to tall height shelf layout.Exterior strip under outside dispenser show sign of wear too quickly.
Piece of Garbage
from Virginia Beach, VA
I have had this model for a couple of years and I have had to replace water valves, switches, and make various other repairs. I strongly recommend NEVER buy a KitchenAid appliance. Currently, I am one of the myriad of customers who have a non-functioning ice dispenser. I have gone through all the troubleshooting and had two professionals look at it and they cannot fix it. I think KitchenAid should stick to small appliances and get out of the refrigerator business.
from Gilbert, AZ
I bought this fridge, spending good money because of the brand name and their 10yr warranty. My older fridge no name lasted 10yrs before it finally gave up on us and I did even have to repair It once. After 1yr the right side of the fridge would not close properly. I called KitchenAid and was advised because its a cosmetic issue it would not be covered and the cost $350 which include parts and 1yr warranty. My husband ended up ordering the $30 part and fixed it himself. Now 2yrs after that our fridge side starting freezing everything! Eggs, vegetables, 1 gallon jugs, was not making ice and the water dispenser was not working. I figure this has to be covered, wrong again. The service rep said "only major parts" compressor some tube thing, I'm thinking wow for such a supposedly top notch brand this fridge is worthless and kitchen warranty is nothing. He quoted me the same price as when I called 2yrs ago, $350 he even added wow sounds like you have numerous issues with this fridge. Its only 3yrs old and we should of went with a no name brand. All they wanted was for us to pay for their warranty again and he even said they will look for a service company by us but we may end up even having to pay for the diagnostic fee! We will no longer purchase kitchenAid products and I hope in the future they consider what their "warranty" actually does for you.
Worst refrigerator we have ever owned.
By Disappointed with KitchenAid
from College Station, Texas
No stars (negative stars) We purchased this refrigerator in Sept 2013. We are on the third ice maker. It still only makes six little cubes every two hours. Water is now leaking from under the unit and has ruined our wood floor. The ice maker is in the door and is extremely noisy. The shelves are not adjustable and are poorly arranged. The only good thing about the ice maker in the door is that it gives more room in the freezer, so you can put in about 6 or 8 ice cube trays in order to have enough ice.
from Marietta Ga
I bought this a month ago and am so happy with it. The other refrigerator was too small for us since we have a garden and need the depth of the drawers. I wish I had bought it 2 years ago when my daughter moved back in. Now it is just two of us and we can still fill the refrigerator up with veggies.
Bottom Line Yes, I would recommend this to a friend
Size is great for our family of five. I enjoy all of the special display features. 1. Not happy with whatever the "stainless steel" surface is made of. There are now rusty marks on it from my magnets. Same magnets that I use on last fridge with no issues, 2. Ice maker is always giving my husband a difficult time, 3. I keep hearing a dripping sound when ice maker fills up. I was told not to worry about it but would not be surprised if we find the door is full of water one of these days.
Better than expected.
kitchen aid refrigerator
By June C. Winslow
from St. Louis Mo
I bought an entire kitchen of Kitchen Aid appliances for our new home. We have had Kitchen Aid before and have been pleased. I am however disappointed in the new Kitchen Aid Dishwasher because it now longer has a handle that matches all of the other Architect Series that I have in my new kitchen. The handle is not white but silver and looks totally out of place. I tried to talk to someone at Kitchen Aid to see if I could get a handle to match all of the other appliances that I have in my new kitchen but I have not gotten anyone to help me with this problem. A silver handle on a white dishwasher looks totally out of place with the other Kitchen Aid appliances that I have. I even tried to exchange it for a Architect 2 series only to be told that they were no longer available. Very disappointed in the look of the new handle. Your question upcoming about whether I would recommend you product is hard for me to answer because although I like the Kitchen Aid products I am disappointed in the new appearance of the new Kitchen Aid Dishwasher Model # KDTE104EWHO. Please let me know if I can get a White handle to match all of the other Kitchen Aid Appliances.
(1 of 1 customers found this review helpful)
from Centerville, OH
We bought this 3 years ago. Last month the meat/cheese drawer front broke off. There are two small plastic tabs that are supposed to be strong enough to hold it on. One of the tabs broke off, and with only one tab left it was just a matter of time until the other tab broke, taking a corner of the drawer with it. $250 later we have a new drawer coming, except that it's on back order because so many of them have broken.
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