Average Customer Reviews
(based on 225 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Worth Every Cent ... Really!
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years....Read complete review
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years. I've tried switching off to other top-of-the-line brands, but I always return to Hoover for their unsurpassed cleaning power and reliability. That does not, however, mean they were perfect.â€¢ The Hoover WindTunnel U6439 bagged upright that I've had for the last several years would suck up a Buick. Unfortunately, it also rivaled a Buick in the weight category. Although it's supposedly a "self-propelled" model, I felt like I had to go into training in order to vacuum my house. It became something I would put off because I wasn't sure I had the strength to wrestle this bulky beast all over my house. â€¢ The WindTunnel controls which allow you to change the brush height from carpet to floor were manual, hard-to-move levers on the brush housing which required you to shut the machine off in order to properly manipulate them. â€¢ The HEPA filter on my old WindTunnel seemed to work only for the first few months. After that, all manner of airborne particles would fly around as I vacuumed, even after I cleaned/replaced the filters.â€¢ Lastly, noise of my previous WindTunnel was something akin to a jet taking off.When I saw a TV commercial for the Hoover Platinum series machines, I was definitely intrigued. I loved the idea of getting two separate vacuums together for one price (brilliant marketing idea there, Hoover). But I was skeptical; could the power of a Hoover truly be housed in something that weighs only 11 pounds? I'd tried other lightweight vacuums in the past and their suction was dubious at best. I made a beeline for the Internet to start researching. Over a couple of days of intensive reading (yes, I'm very thorough), I decided to continue my trust in Hoover and took the plunge. Both machines come packaged together in a single tall box which was waiting for me on my front porch when I got home from work. The first thing I noticed was that I could actually lift the entire box into the house without grunting like a Sumo wrestlerâ€¦ that was promising. After removing everything, I was stunned at the weight â€¦ or lack thereof â€¦ for both machines.The physical appearance is very appealing; the upright is sleek and slim with a 35' long cord, and the canister has tools-on-board, along with an ingenious shoulder strap so you can "wear it" while you vacuum. You will be stunned by how little these machines weigh â€¦ a child could easily lift them both. But could they clean?When I fired up the Platinum upright, the word that kept coming out of my mouth was WOW. First off, no more jets taking off in my living room â€¦ just a pleasing HUM. Second, this impossibly lightweight wonder gives a whole new meaning to the term self-propelled. It seemingly FLOATED over my carpeting all on its own, while still having the suck-up-a-Buick power I expected from a Hoover. It cleaned better in one pass than its older U6439 WindTunnel behemoth cousin did in several passes. I was picking up stuff I didn't even know was there. How about making a pass underneath your bed, or behind your dresser that you haven't moved since you moved in 15 years ago? It was astonishing how well this machine worked in just one pass.I have a rather large, bulky throw rug in my kitchen that I had been preparing to replace because it had become so un-vacuum-able in recent weeks. The Platinum upright made it look brand new. And hallelujah for a TRUE edge cleaner! Everyone claims to have edge cleaning ability on their uprights, but this one truly delivers on the promise. Think about those sneaky areas in your house where all sorts of stuff lingers â€¦ like that dead zone along the baseboards tucked up under the bottom of your kitchen cabinets where they meet the kitchen floor. This Platinum upright sucked up all that debris immediately â€¦ right to the edge. The maneuverability of the Platinum upright is astonishing. It truly is as light as Hoover claims and it moves as easily as a Dyson. The upright portion of the machine lowers completely parallel to the floor so it really can move under coffee tables with ease. It also moves from carpeting to floors effortlessly with an intelligent, lighted, fingertip control right up there on the handle. The HEPA filtration is light-years ahead of my previous WindTunnel â€¦ think HEPA with a Hemi under the hood. Yes, I know that bags are expensive, but you can find discounts if you search online and buy in bulk. Plus, I don't mind paying for a product that truly works â€¦ these bags, and this new Platinum HEPA filtration system, truly work. No dust or other airborne nasties were visible anywhere.The Platinum canister has a carrying strap, which makes so much sense. The maintenance crew who cleans my office building uses strap-on canister vacuums and I always thought that was such an intelligent design â€¦ now, I've got my own. And all the tools are right there attached to the unit, ready and waiting for you. I toted that canister all over the house, cleaning window sills, ceiling corners, air conditioning vents, everything! Then I walked into the garage and started cleaning the inside of my SUV. It's quiet, powerful and incredibly portable â€¦ the best "canister" I've ever used.In my first test run of this Hoover Platinum "vacuum system," I found myself LOOKING for stuff to clean; I couldn't get enough of it. The Hoover UH30010COM Platinum is, quite simply, the best vacuum PERIOD I've ever owned. I absolutely LOVE this machine â€¦ and to get 2 vacuums â€" an upright and a canister â€" for the same price just makes terrific economic sense. It has extraordinary power in a relatively quiet, sleek, lightweight package that doesn't leave me feeling deaf, sore and exhausted. Bravo, Hoover!Run, don't walk, to get the Hoover UH30010COM Platinum vacuuming system â€¦ you will not be disappointed.
Most Liked Negative Review
Nice vacuum, when it works....
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than...Read complete review
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than the internet price so I bought it. I LOVED this vacuum. I LOVE a clean house. It was not long before the machine would cut out and stop. I would turn it on and vacuum again and it would cut out. Thinking it was in need of another bag I changed them out. No use. It kept doing it. As the vacuum was only 6 months old I brought it back and demanded a new unit or my money back. The young guy had no problem with handing me a box with a new unit ( I now have two of the small canister vacuums that come with it). So now it is another 6 months down the road and this new unit is doing the same thing. My husband took the unit apart, researched the issues, and discovered it is the thermal fuse. The instructions say to let the machine cool. That does not work. There is NO dust or dirt on the motor, the belt looks new, the bags are empty. So obviously it is a poorly designed fuse. DO NOT BUY THIS MACHINE. A machine for almost 400 dollars and this is the aggravation I get? A vacuum that works great the first few months. After the Christmas holiday I will again take this to the store to see if they will replace it. If not, I will go to another brand. Sorry Hoover, your made-in-China technology just can't handle my need to vacuum 5 times a week.
Reviewed by 225 customers
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Applies to most models . . .
from Atlanta, GA, United States
Comments about Hoover Platinum Upright Vacuum With Canister:
Not sure if this model is affected, but in general, if you want a vacuum that features ease of use and reliability, especially if you have hardwood floors and area rugs. The REAL deal killer for me in the newer Hoovers is the lack of a 3-position handle. The middle position is gone, which means if you let go of the handle momentarily, it drops most of the way to the floor. In addition, there is no simple way to tilt the vacuum back in order to avoid the fringes and edges of area rugs (or anything else in your path) while vacuuming. In order to vacuum my home I have to go from fringed rug to hardwood, to fringed rug, to hardwood, to fringed rug, to hardwood, to fringed rug, to hardwood, to fringed rug. Some of these rugs require vacuuming over 2 fringed ends, which puts me at 8 or 10 times of having to either bend over and lift the vacuum completely off the floor (way too heavy at my age) to avoid the fringe or to avoid beating up the edges of the rugs with the brushes, OR, having to put the Vacuum in the upright position to tilt it in order to avoid the fringe and then having to use the foot release to get it back to the vacuuming position EVERY TIME I want to avoid a fringe. This is ridiculous. Why in the world would HOOVER ruin a perfectly wonderful product by, yes, cheapening it, but more importantly, RUINING one of the most important aspects of the product with respect to ease of use and practicality. Even after having the front wheels break off my current Hoover when it was only 3 years old, as a 56-year owner of Hoover vacs, I was still willing to give Hoover another chance. NEVER AGAIN, this thing with the handle is a REAL deal breaker for me, especially on top of all the other cheapened aspects of the Hoover Vacuum. All of this, and yet it is heaver and far more cumbersome than it was years ago. HOOVER . . . your vacuums are going in REVERSE!
Bottom Line No, I would not recommend this to a friend
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Durable, powerful, lightweight.
from TX, United States
I have been using these two vacuums for SIX years now. I have never had to replace any parts except for ONE time that was totally our own fault and we put a hole in the hose of the canister but we bought another and it has been fine. The bags last a long time, on the canister vac I have even been able to empty and reuse the replaceable bags. The suction is amazing! It still works like new! Which is great! I LOVE not having to replace filters and all that mess, bagged is the way to go. I have recommended this product to everyone over the years. I even clogged it once, I vacuumed some things I should not have tried to vacuum up and so it clogged, but I managed to take it apart myself and pull the clog out and get it back together in about 30 minutes! I could never do that with any other vac. I love this vacuum, if anything ever happens to it I will be buying it again! But I don't foresee it giving out on me. Six years and still going!
Bottom Line Yes, I would recommend this to a friend
(1 of 1 customers found this review helpful)
The Comfort of Running your Platinum Collection Lighweigh Vac
By Whiskey Delta
from Montgomery, AL, United States
Just purchased my second Platinum vac and it works great. As we age (or get lazy) it is nice to have a vac that you can manuver without stress. The unit is very effecient and produces great results and very easy to push and manuver. My older vac it at the farm residence and still works great too.
Great vacuum cleaner. Easy to use, less dusty than others due to hypoallergenic bags. Would prefer ease of "on-board" attachments versus the separate smaller unit though. This vacuum was a great wee cleaner for 5 years then the handle snapped near the top where I can see it is actually two parts joined together. Unfortunately this design is a weak spot. Everything else is still working great but without the upright handle it's really no longer functional and seems a waste of a good machine. :(
I couldn't be happier with this new upright vac and canister vacuum, it has the right amount of power to do the job, and the canister is perfect for the house or the car, and a 5 year warranty how can you bet that at a great price!
Won't go hoseless again
from Minneapolis, MN
I bought into the idea that, in trade for a lighter vacuum, I could go without an attached hose and use the separate shoulder canister for tighter or raised spaces, but that was a mistake. This vacuum worked well (before the expensive handle portion just broke in two during normal use, a few months after the warranty expired), but the shoulder-strap canister is screamingly loud and clumsy, with a cord that was everywhere you didn't want it to be. In my older home, we have a lot of nooks the vacuum just wouldn't go, and it seemed cobwebs always formed one inch above the vacuum's suction. Without an attached hose at the ready, you're just going over everything twice.
from Chicago, IL, United States
On my second one. First one wore out I guess, needed new carbon brushes. seemed like a premature death IMO. Second one is flashing check bag light for no reason and will not run, seems like an electrical circuit board problem. Too bad because when it does work it has good power. Done me thinks with this brand!
Canister Not Powerful
from Greenwood, IN, United States
Just received the Hoover Platinum bagged upright and canister. The upright does ok., but very disappointed in the canister. Doesn't clean much at all with the floor attachment. It seems with the longer extension there's not enough power to pick dirt up off the floor. Was only using the cannister in my small laundry room. I even tried it without the extension with no good result. Any suggestions?
Replacement of 20 year Hoover
My origin Hoover survived so well, I had to replace it with another when it finally died. I chose the two-piece set to get a lighter option and the quality I had always known. I like the old-type bagged vac. Miss the power assist. The canister is light but I haven't gotten used to it yet. Seems good so far.
from Connecticut, United States
This was a pretty effective vacuum while it lasted. Handle broke off less than a year after the 5 year warranty period ended. Others have mentioned this as well. So if you are ok with a 5 year life, it's not a bad product.
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