Average Customer Reviews
(based on 234 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Worth Every Cent ... Really!
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years....Read complete review
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years. I've tried switching off to other top-of-the-line brands, but I always return to Hoover for their unsurpassed cleaning power and reliability. That does not, however, mean they were perfect.â€¢ The Hoover WindTunnel U6439 bagged upright that I've had for the last several years would suck up a Buick. Unfortunately, it also rivaled a Buick in the weight category. Although it's supposedly a "self-propelled" model, I felt like I had to go into training in order to vacuum my house. It became something I would put off because I wasn't sure I had the strength to wrestle this bulky beast all over my house. â€¢ The WindTunnel controls which allow you to change the brush height from carpet to floor were manual, hard-to-move levers on the brush housing which required you to shut the machine off in order to properly manipulate them. â€¢ The HEPA filter on my old WindTunnel seemed to work only for the first few months. After that, all manner of airborne particles would fly around as I vacuumed, even after I cleaned/replaced the filters.â€¢ Lastly, noise of my previous WindTunnel was something akin to a jet taking off.When I saw a TV commercial for the Hoover Platinum series machines, I was definitely intrigued. I loved the idea of getting two separate vacuums together for one price (brilliant marketing idea there, Hoover). But I was skeptical; could the power of a Hoover truly be housed in something that weighs only 11 pounds? I'd tried other lightweight vacuums in the past and their suction was dubious at best. I made a beeline for the Internet to start researching. Over a couple of days of intensive reading (yes, I'm very thorough), I decided to continue my trust in Hoover and took the plunge. Both machines come packaged together in a single tall box which was waiting for me on my front porch when I got home from work. The first thing I noticed was that I could actually lift the entire box into the house without grunting like a Sumo wrestlerâ€¦ that was promising. After removing everything, I was stunned at the weight â€¦ or lack thereof â€¦ for both machines.The physical appearance is very appealing; the upright is sleek and slim with a 35' long cord, and the canister has tools-on-board, along with an ingenious shoulder strap so you can "wear it" while you vacuum. You will be stunned by how little these machines weigh â€¦ a child could easily lift them both. But could they clean?When I fired up the Platinum upright, the word that kept coming out of my mouth was WOW. First off, no more jets taking off in my living room â€¦ just a pleasing HUM. Second, this impossibly lightweight wonder gives a whole new meaning to the term self-propelled. It seemingly FLOATED over my carpeting all on its own, while still having the suck-up-a-Buick power I expected from a Hoover. It cleaned better in one pass than its older U6439 WindTunnel behemoth cousin did in several passes. I was picking up stuff I didn't even know was there. How about making a pass underneath your bed, or behind your dresser that you haven't moved since you moved in 15 years ago? It was astonishing how well this machine worked in just one pass.I have a rather large, bulky throw rug in my kitchen that I had been preparing to replace because it had become so un-vacuum-able in recent weeks. The Platinum upright made it look brand new. And hallelujah for a TRUE edge cleaner! Everyone claims to have edge cleaning ability on their uprights, but this one truly delivers on the promise. Think about those sneaky areas in your house where all sorts of stuff lingers â€¦ like that dead zone along the baseboards tucked up under the bottom of your kitchen cabinets where they meet the kitchen floor. This Platinum upright sucked up all that debris immediately â€¦ right to the edge. The maneuverability of the Platinum upright is astonishing. It truly is as light as Hoover claims and it moves as easily as a Dyson. The upright portion of the machine lowers completely parallel to the floor so it really can move under coffee tables with ease. It also moves from carpeting to floors effortlessly with an intelligent, lighted, fingertip control right up there on the handle. The HEPA filtration is light-years ahead of my previous WindTunnel â€¦ think HEPA with a Hemi under the hood. Yes, I know that bags are expensive, but you can find discounts if you search online and buy in bulk. Plus, I don't mind paying for a product that truly works â€¦ these bags, and this new Platinum HEPA filtration system, truly work. No dust or other airborne nasties were visible anywhere.The Platinum canister has a carrying strap, which makes so much sense. The maintenance crew who cleans my office building uses strap-on canister vacuums and I always thought that was such an intelligent design â€¦ now, I've got my own. And all the tools are right there attached to the unit, ready and waiting for you. I toted that canister all over the house, cleaning window sills, ceiling corners, air conditioning vents, everything! Then I walked into the garage and started cleaning the inside of my SUV. It's quiet, powerful and incredibly portable â€¦ the best "canister" I've ever used.In my first test run of this Hoover Platinum "vacuum system," I found myself LOOKING for stuff to clean; I couldn't get enough of it. The Hoover UH30010COM Platinum is, quite simply, the best vacuum PERIOD I've ever owned. I absolutely LOVE this machine â€¦ and to get 2 vacuums â€" an upright and a canister â€" for the same price just makes terrific economic sense. It has extraordinary power in a relatively quiet, sleek, lightweight package that doesn't leave me feeling deaf, sore and exhausted. Bravo, Hoover!Run, don't walk, to get the Hoover UH30010COM Platinum vacuuming system â€¦ you will not be disappointed.
Most Liked Negative Review
Nice vacuum, when it works....
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than...Read complete review
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than the internet price so I bought it. I LOVED this vacuum. I LOVE a clean house. It was not long before the machine would cut out and stop. I would turn it on and vacuum again and it would cut out. Thinking it was in need of another bag I changed them out. No use. It kept doing it. As the vacuum was only 6 months old I brought it back and demanded a new unit or my money back. The young guy had no problem with handing me a box with a new unit ( I now have two of the small canister vacuums that come with it). So now it is another 6 months down the road and this new unit is doing the same thing. My husband took the unit apart, researched the issues, and discovered it is the thermal fuse. The instructions say to let the machine cool. That does not work. There is NO dust or dirt on the motor, the belt looks new, the bags are empty. So obviously it is a poorly designed fuse. DO NOT BUY THIS MACHINE. A machine for almost 400 dollars and this is the aggravation I get? A vacuum that works great the first few months. After the Christmas holiday I will again take this to the store to see if they will replace it. If not, I will go to another brand. Sorry Hoover, your made-in-China technology just can't handle my need to vacuum 5 times a week.
Reviewed by 234 customers
Displaying reviews 1-10
Back to top
Previous | Next »
Not that great
from Charles Town, WV 25414, United States
Comments about Hoover Platinum Collection Bagged Upright Vacuum With Canister:
Bag is a pain to clean and the suction is average. I have had it for two years and it is still going, but I would not buy again.
Bottom Line No, I would not recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
DEFINITELY TRUE TO FORM....
from Pennsylvania, United States
Hoover out-did itself with THIS PRODUCT. WOW...I'M IMPRESSED and perfectly happy with my purchase. The upright canister is everything and more with suction. Pulls itself along on "low" carpeting and is very lightweight. The "tag-along" canister vac for the stairs and bare floors is TOTALLY AWESOME...!! With the wand extension, there's NO bending over. It glides along the floor and cleans under things just perfectly. With all the tools attached, theres' no stopping. I'm thrilled with my purchase. THANK YOU HOOVER FOR MAKING MY LIFE EASIER...!!!
Bottom Line Yes, I would recommend this to a friend
worked until it didn't
from Lakewood, OH
I the Hoover Platinum Collection and was very happy with it. Then one day the on/off switch started blinking and it has not worked since. The motor will run if you hold it at a 45 degree angle but if you try to run it like a regular sweeper it stops running. For the price it should run better. Unfortunately I do not have my receipt, I have the owners manual, but no receipt. Interestingly enough I had an old Hoover Elite Supreme in the basement and that is what I have been using, it still runs:(
Just bought a second one!
By C minus
from Indiana, United States
I bought one about 2 years ago & love it... especially like the fact that it has a bag versus a canister filter; just bought a second one to use upstairs!
Handle has broken twice!
from Utah, United States
I like this vacuum with the HUGE exception that the handle has snapped in half twice now. It snaps just below where the top cord wrap is located. Last time it took several weeks to get it repaired and service center said it was a challenging fix. Now I'm trying to find somewhere to repair it again. The closest location looks to be an hour away from my house and I'm not sure I want to go without a vacuum for several weeks again. Bad design!
I love my vacuum
This is lightweight but very powerful. The HEPA collection must truly 99+ percent because its not all dusty like previous vacuums. The vacuum itself is clean. I love how it moves. Cleans so well, can hear it and see. I also like the light in front, the brushes on the side that help with corners. I also like the high/low setting. And the canister that comes with is super handy too. It's my favorite all time vacuum. My kids know to treat it well.
Best there is and at a great price!
from Columbus, OH, United States
I cleaned houses through college and have used every vacuum at every price point out there and I would choose this vacuum every time! (Even over a Dyson and similar high-end brands)! The pick-up is great and consistent, while not being extremely loud. The upright is light and easy to use, and the canister is light and is easy to throw over your shoulder and get those pesky hard to reach places. Without fail I would choose this Hoover every time.
Excellent cleaning ability
from Charlotte, NC, United States
I have owned this Hoover Platinum upright for over 6 years now and it is simply the best vacuum I have ever owned. You can maneuver it very easily due to it being lightweight. The suction power on this vac is unbelievable and really cleans my rugs and floors great. I have a yellow lab that sheds so I choose to own a vacuum with bag so this can be tossed out. Great job Hoover for providing an excellent quality machine.
(1 of 1 customers found this review helpful)
Hoover platinum UH30010 vac, a 5 star
from Kansas City, MO, United States
85 years old and BEST vac I've ever owned. This product is the best Hoover has ever had. I give it 5 stars. Makes those other clumsy and heavy Hoovers second rate!
Applies to most models . . .
from Atlanta, GA, United States
Not sure if this model is affected, but in general, if you want a vacuum that features ease of use and reliability, especially if you have hardwood floors and area rugs. The REAL deal killer for me in the newer Hoovers is the lack of a 3-position handle. The middle position is gone, which means if you let go of the handle momentarily, it drops most of the way to the floor. In addition, there is no simple way to tilt the vacuum back in order to avoid the fringes and edges of area rugs (or anything else in your path) while vacuuming. In order to vacuum my home I have to go from fringed rug to hardwood, to fringed rug, to hardwood, to fringed rug, to hardwood, to fringed rug, to hardwood, to fringed rug. Some of these rugs require vacuuming over 2 fringed ends, which puts me at 8 or 10 times of having to either bend over and lift the vacuum completely off the floor (way too heavy at my age) to avoid the fringe or to avoid beating up the edges of the rugs with the brushes, OR, having to put the Vacuum in the upright position to tilt it in order to avoid the fringe and then having to use the foot release to get it back to the vacuuming position EVERY TIME I want to avoid a fringe. This is ridiculous. Why in the world would HOOVER ruin a perfectly wonderful product by, yes, cheapening it, but more importantly, RUINING one of the most important aspects of the product with respect to ease of use and practicality. Even after having the front wheels break off my current Hoover when it was only 3 years old, as a 56-year owner of Hoover vacs, I was still willing to give Hoover another chance. NEVER AGAIN, this thing with the handle is a REAL deal breaker for me, especially on top of all the other cheapened aspects of the Hoover Vacuum. All of this, and yet it is heaver and far more cumbersome than it was years ago. HOOVER . . . your vacuums are going in REVERSE!
Fill out the form below to request Better Price for this product.
your next order of $250 or more.