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Most Liked Positive Review
Worth Every Cent ... Really!
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years....Read complete review
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years. I've tried switching off to other top-of-the-line brands, but I always return to Hoover for their unsurpassed cleaning power and reliability. That does not, however, mean they were perfect.â€¢ The Hoover WindTunnel U6439 bagged upright that I've had for the last several years would suck up a Buick. Unfortunately, it also rivaled a Buick in the weight category. Although it's supposedly a "self-propelled" model, I felt like I had to go into training in order to vacuum my house. It became something I would put off because I wasn't sure I had the strength to wrestle this bulky beast all over my house. â€¢ The WindTunnel controls which allow you to change the brush height from carpet to floor were manual, hard-to-move levers on the brush housing which required you to shut the machine off in order to properly manipulate them. â€¢ The HEPA filter on my old WindTunnel seemed to work only for the first few months. After that, all manner of airborne particles would fly around as I vacuumed, even after I cleaned/replaced the filters.â€¢ Lastly, noise of my previous WindTunnel was something akin to a jet taking off.When I saw a TV commercial for the Hoover Platinum series machines, I was definitely intrigued. I loved the idea of getting two separate vacuums together for one price (brilliant marketing idea there, Hoover). But I was skeptical; could the power of a Hoover truly be housed in something that weighs only 11 pounds? I'd tried other lightweight vacuums in the past and their suction was dubious at best. I made a beeline for the Internet to start researching. Over a couple of days of intensive reading (yes, I'm very thorough), I decided to continue my trust in Hoover and took the plunge. Both machines come packaged together in a single tall box which was waiting for me on my front porch when I got home from work. The first thing I noticed was that I could actually lift the entire box into the house without grunting like a Sumo wrestlerâ€¦ that was promising. After removing everything, I was stunned at the weight â€¦ or lack thereof â€¦ for both machines.The physical appearance is very appealing; the upright is sleek and slim with a 35' long cord, and the canister has tools-on-board, along with an ingenious shoulder strap so you can "wear it" while you vacuum. You will be stunned by how little these machines weigh â€¦ a child could easily lift them both. But could they clean?When I fired up the Platinum upright, the word that kept coming out of my mouth was WOW. First off, no more jets taking off in my living room â€¦ just a pleasing HUM. Second, this impossibly lightweight wonder gives a whole new meaning to the term self-propelled. It seemingly FLOATED over my carpeting all on its own, while still having the suck-up-a-Buick power I expected from a Hoover. It cleaned better in one pass than its older U6439 WindTunnel behemoth cousin did in several passes. I was picking up stuff I didn't even know was there. How about making a pass underneath your bed, or behind your dresser that you haven't moved since you moved in 15 years ago? It was astonishing how well this machine worked in just one pass.I have a rather large, bulky throw rug in my kitchen that I had been preparing to replace because it had become so un-vacuum-able in recent weeks. The Platinum upright made it look brand new. And hallelujah for a TRUE edge cleaner! Everyone claims to have edge cleaning ability on their uprights, but this one truly delivers on the promise. Think about those sneaky areas in your house where all sorts of stuff lingers â€¦ like that dead zone along the baseboards tucked up under the bottom of your kitchen cabinets where they meet the kitchen floor. This Platinum upright sucked up all that debris immediately â€¦ right to the edge. The maneuverability of the Platinum upright is astonishing. It truly is as light as Hoover claims and it moves as easily as a Dyson. The upright portion of the machine lowers completely parallel to the floor so it really can move under coffee tables with ease. It also moves from carpeting to floors effortlessly with an intelligent, lighted, fingertip control right up there on the handle. The HEPA filtration is light-years ahead of my previous WindTunnel â€¦ think HEPA with a Hemi under the hood. Yes, I know that bags are expensive, but you can find discounts if you search online and buy in bulk. Plus, I don't mind paying for a product that truly works â€¦ these bags, and this new Platinum HEPA filtration system, truly work. No dust or other airborne nasties were visible anywhere.The Platinum canister has a carrying strap, which makes so much sense. The maintenance crew who cleans my office building uses strap-on canister vacuums and I always thought that was such an intelligent design â€¦ now, I've got my own. And all the tools are right there attached to the unit, ready and waiting for you. I toted that canister all over the house, cleaning window sills, ceiling corners, air conditioning vents, everything! Then I walked into the garage and started cleaning the inside of my SUV. It's quiet, powerful and incredibly portable â€¦ the best "canister" I've ever used.In my first test run of this Hoover Platinum "vacuum system," I found myself LOOKING for stuff to clean; I couldn't get enough of it. The Hoover UH30010COM Platinum is, quite simply, the best vacuum PERIOD I've ever owned. I absolutely LOVE this machine â€¦ and to get 2 vacuums â€" an upright and a canister â€" for the same price just makes terrific economic sense. It has extraordinary power in a relatively quiet, sleek, lightweight package that doesn't leave me feeling deaf, sore and exhausted. Bravo, Hoover!Run, don't walk, to get the Hoover UH30010COM Platinum vacuuming system â€¦ you will not be disappointed.
Most Liked Negative Review
Nice vacuum, when it works....
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than...Read complete review
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than the internet price so I bought it. I LOVED this vacuum. I LOVE a clean house. It was not long before the machine would cut out and stop. I would turn it on and vacuum again and it would cut out. Thinking it was in need of another bag I changed them out. No use. It kept doing it. As the vacuum was only 6 months old I brought it back and demanded a new unit or my money back. The young guy had no problem with handing me a box with a new unit ( I now have two of the small canister vacuums that come with it). So now it is another 6 months down the road and this new unit is doing the same thing. My husband took the unit apart, researched the issues, and discovered it is the thermal fuse. The instructions say to let the machine cool. That does not work. There is NO dust or dirt on the motor, the belt looks new, the bags are empty. So obviously it is a poorly designed fuse. DO NOT BUY THIS MACHINE. A machine for almost 400 dollars and this is the aggravation I get? A vacuum that works great the first few months. After the Christmas holiday I will again take this to the store to see if they will replace it. If not, I will go to another brand. Sorry Hoover, your made-in-China technology just can't handle my need to vacuum 5 times a week.
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Reviewed by 140 customers
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Love it but then the handle snapped right off...
from Washington, United States
Comments about Hoover Platinum Collection Bagged Upright Vacuum With Canister:
One of the best vacuums I have ever owned until the handle snapped right off--bought in 2012. Had to finish vacuuming so I did until it died completely. Really bummed! Thankfully it's still under warranty so will be taking it in where I hope they can fix it. I just hope it doesn't take too long!
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from Albany, NY, United States
The handle broke off right above the screw that holds it on during vacuuming. Its heavy, cumbersome and wears me out. No on board attachments I have to take out another vacuum to do crevices. What a waste of money
Bottom Line No, I would not recommend this to a friend
from Williamsburg, VA, United States
We have had this hoover for 7 years. We have 4 kids and an in-law. We have had 2 dogs (labradors), and 2 cats. We track more dirt into the house then the local public library. That said, this vacuum has been a work horse. Its kept pace with our neck-breaking, dirt making capabilities. Its seen 4 household moves, has tumbled down a few flights of stairs, and has battled with tinsel, extension chords, and a few hundred barrettes! Its kept our 4300 SQFT house as clean as could be expected. Any negatives?? Some would view the bag as a negative, but I really feel as though it contains the dirt best and no messy canister clean out. The little vacuum is great as well for baseboards, and stairs....little suck packs a punch. Id buy it again.
Bottom Line Yes, I would recommend this to a friend
Light Weight, Free of Allergens and Dust!
from Old Bridge Township, NJ, United States
I have had the Platinum for years now. The Canister and Upright made strong, built to last. Both the canister and upright are extremely easy to maneuver when cleaning. Love the quality of the the Hepa filter bags too. The vacuums are never dusty or dirty-that's the best feature of this product!
Like it even though not what I expected
About Me Frequent User
Came with a small carry( canister) vac as well. I thought that the upright would at least have a removable nozzle for crevices, but it didn't. So, I guess that's why you get the other little vac. Seems like more work to me, so I just have my kids do it. We call them their vacuums. I can't complain about the quality because they both work really well. The bags are nice and filter really well. Hard to find in stores, so I just ordered a lot on line. If I did not have age appropriate kids to go and fetch the extra small vacuum when needed I would have sent it back, but it teaching them work ethic so I kept it.
(1 of 1 customers found this review helpful)
Does the job!
from northern Virginia
I have 6 long haired pets so a good vacuum cleaner is very important to me. I also appreciate a lighter weight vacuum. I realize bagless seems to be the thing right now, but this vacuum cleaner is among the best I have had. The canister vac that goes with it is the first small canister vacuum to really do more than pick up a little dust. The combo is amazing! I hope Hoover continues to manufacture this vacuum because if mine gives up the ghost I will be looking for another just like it.
Very disappointed with this vacuum combo!
from Cleveland, OH, United States
The upright has great suction but the bag expands too much to fit under the beds and the canister is the worse ever, its very cheaply made. The attachments come loose and fall off and the suction is horrible, it can't suck up anything heavier than hair! I kept it for the upright, but use my old Kenmore canister vac when needed because even though its old & broke, it still has far better suction than the hoover canister! This upright & canister combo is not for an active home with kids and pets! Wish I had taken it back before it was too late!
A real disappointment for me
By Pat D
from New Port Richey, FL, United States
Originally I reviewed this Hoover Vacuum in 11/2010 (on Walmart website) after I first purchased it & at that time I gave it 5 stars there since then my user opinion has *changed*.. In October 2012 the ergonomic handle had to be replaced since it was coming apart which I guess stemmed from the oils in my hand when using the vacuum (design flaw).. The vacuum was under 60 month warranty so Hoover directed me to a local vacuum dealer they recommended here in Florida (second mistake) & it was replaced.. While I only vacuum weekly I started to notice a lack of suction power for this vacuum which was disappointing me big time, but not wanting to spend money again I continued on with it.. I clean the wheels, brushes & rollers frequently & change the bag often whether it needs it or not so not sure what the problem is with this vacuum.. I originally purchased this vacuum to replace my Sears canister vacuum for poor performance, but now I am about to throw in the towel on this one too since its not worth the aggravation & would like a vacuum with more suction power to keep my carpets fresh; I actually hate to vacuum now because of this issue with this Hoover vacuum.. Hope others that have purchased this vacuum have better luck with it..
Only last six months then can never get repaired
from Loveland, CO, United States
Works great until it breaks I've had two and they both did the same exact thing they both power off and need parts that can never be replaced apparently great vacuum too bad it Will never turn on again and is total garbage
Hoover believer turned disappointed
from Kinsale, VA
Have had several Hoovers over the past 25 years with great success. Confidently purchased the Platinum Model UH30010COM a few years ago and have been very pleased with the performance of both the upright and the handheld units. Then one day as I was vacuuming with the upright the neck of the unit simply broke - snapped while pushing across the carpet. Literally, broke in half held together by just the electronic cords inside. Imagine my surprise - WOW. My husband searched for a replacement part to discover the cost is over half the cost to purchase BOTH units new. Very disappointed as the units both work so well. I've read other posts about folks finding it difficult to move the upright across the carpet/rug - that was never a problem for me. There must be some weakness in the unit that gives at a certain point.
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