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Most Liked Positive Review
Worth Every Cent ... Really!
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years....Read complete review
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years. I've tried switching off to other top-of-the-line brands, but I always return to Hoover for their unsurpassed cleaning power and reliability. That does not, however, mean they were perfect.â€¢ The Hoover WindTunnel U6439 bagged upright that I've had for the last several years would suck up a Buick. Unfortunately, it also rivaled a Buick in the weight category. Although it's supposedly a "self-propelled" model, I felt like I had to go into training in order to vacuum my house. It became something I would put off because I wasn't sure I had the strength to wrestle this bulky beast all over my house. â€¢ The WindTunnel controls which allow you to change the brush height from carpet to floor were manual, hard-to-move levers on the brush housing which required you to shut the machine off in order to properly manipulate them. â€¢ The HEPA filter on my old WindTunnel seemed to work only for the first few months. After that, all manner of airborne particles would fly around as I vacuumed, even after I cleaned/replaced the filters.â€¢ Lastly, noise of my previous WindTunnel was something akin to a jet taking off.When I saw a TV commercial for the Hoover Platinum series machines, I was definitely intrigued. I loved the idea of getting two separate vacuums together for one price (brilliant marketing idea there, Hoover). But I was skeptical; could the power of a Hoover truly be housed in something that weighs only 11 pounds? I'd tried other lightweight vacuums in the past and their suction was dubious at best. I made a beeline for the Internet to start researching. Over a couple of days of intensive reading (yes, I'm very thorough), I decided to continue my trust in Hoover and took the plunge. Both machines come packaged together in a single tall box which was waiting for me on my front porch when I got home from work. The first thing I noticed was that I could actually lift the entire box into the house without grunting like a Sumo wrestlerâ€¦ that was promising. After removing everything, I was stunned at the weight â€¦ or lack thereof â€¦ for both machines.The physical appearance is very appealing; the upright is sleek and slim with a 35' long cord, and the canister has tools-on-board, along with an ingenious shoulder strap so you can "wear it" while you vacuum. You will be stunned by how little these machines weigh â€¦ a child could easily lift them both. But could they clean?When I fired up the Platinum upright, the word that kept coming out of my mouth was WOW. First off, no more jets taking off in my living room â€¦ just a pleasing HUM. Second, this impossibly lightweight wonder gives a whole new meaning to the term self-propelled. It seemingly FLOATED over my carpeting all on its own, while still having the suck-up-a-Buick power I expected from a Hoover. It cleaned better in one pass than its older U6439 WindTunnel behemoth cousin did in several passes. I was picking up stuff I didn't even know was there. How about making a pass underneath your bed, or behind your dresser that you haven't moved since you moved in 15 years ago? It was astonishing how well this machine worked in just one pass.I have a rather large, bulky throw rug in my kitchen that I had been preparing to replace because it had become so un-vacuum-able in recent weeks. The Platinum upright made it look brand new. And hallelujah for a TRUE edge cleaner! Everyone claims to have edge cleaning ability on their uprights, but this one truly delivers on the promise. Think about those sneaky areas in your house where all sorts of stuff lingers â€¦ like that dead zone along the baseboards tucked up under the bottom of your kitchen cabinets where they meet the kitchen floor. This Platinum upright sucked up all that debris immediately â€¦ right to the edge. The maneuverability of the Platinum upright is astonishing. It truly is as light as Hoover claims and it moves as easily as a Dyson. The upright portion of the machine lowers completely parallel to the floor so it really can move under coffee tables with ease. It also moves from carpeting to floors effortlessly with an intelligent, lighted, fingertip control right up there on the handle. The HEPA filtration is light-years ahead of my previous WindTunnel â€¦ think HEPA with a Hemi under the hood. Yes, I know that bags are expensive, but you can find discounts if you search online and buy in bulk. Plus, I don't mind paying for a product that truly works â€¦ these bags, and this new Platinum HEPA filtration system, truly work. No dust or other airborne nasties were visible anywhere.The Platinum canister has a carrying strap, which makes so much sense. The maintenance crew who cleans my office building uses strap-on canister vacuums and I always thought that was such an intelligent design â€¦ now, I've got my own. And all the tools are right there attached to the unit, ready and waiting for you. I toted that canister all over the house, cleaning window sills, ceiling corners, air conditioning vents, everything! Then I walked into the garage and started cleaning the inside of my SUV. It's quiet, powerful and incredibly portable â€¦ the best "canister" I've ever used.In my first test run of this Hoover Platinum "vacuum system," I found myself LOOKING for stuff to clean; I couldn't get enough of it. The Hoover UH30010COM Platinum is, quite simply, the best vacuum PERIOD I've ever owned. I absolutely LOVE this machine â€¦ and to get 2 vacuums â€" an upright and a canister â€" for the same price just makes terrific economic sense. It has extraordinary power in a relatively quiet, sleek, lightweight package that doesn't leave me feeling deaf, sore and exhausted. Bravo, Hoover!Run, don't walk, to get the Hoover UH30010COM Platinum vacuuming system â€¦ you will not be disappointed.
Most Liked Negative Review
Nice vacuum, when it works....
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than...Read complete review
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than the internet price so I bought it. I LOVED this vacuum. I LOVE a clean house. It was not long before the machine would cut out and stop. I would turn it on and vacuum again and it would cut out. Thinking it was in need of another bag I changed them out. No use. It kept doing it. As the vacuum was only 6 months old I brought it back and demanded a new unit or my money back. The young guy had no problem with handing me a box with a new unit ( I now have two of the small canister vacuums that come with it). So now it is another 6 months down the road and this new unit is doing the same thing. My husband took the unit apart, researched the issues, and discovered it is the thermal fuse. The instructions say to let the machine cool. That does not work. There is NO dust or dirt on the motor, the belt looks new, the bags are empty. So obviously it is a poorly designed fuse. DO NOT BUY THIS MACHINE. A machine for almost 400 dollars and this is the aggravation I get? A vacuum that works great the first few months. After the Christmas holiday I will again take this to the store to see if they will replace it. If not, I will go to another brand. Sorry Hoover, your made-in-China technology just can't handle my need to vacuum 5 times a week.
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Reviewed by 159 customers
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I like this vacumn
By Ted Louis
from Illinois, United States
Comments about Hoover Platinum Collection Bagged Upright Vacuum With Canister:
Has worked well for the past 2 years and now it has a smell coming from the filter bag and I replaced bag and smell keeps coming back. When I take the bag off and turn it on all good. I then put the bag on and the smell comes back. If someone can help me fix that smell it is a great vacumn but if it cannot be fixed then I would not recommend.
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Great vacuum, until it dies
In terms of functionality, this vacuum is great. It's lightweight, has good power and it's easily the quietest vacuum I've ever owned. But, two years into its life, it began shutting off after running for a few minutes. According to a dealer and research online, the circuit board in the handle needs to be replaced. Of course, the warranty is only 1 year, so I'm out of luck. Now I have a vacuum that runs great for two minutes before it shuts off. If you're really fast, you can get an entire small room done. :-( I expect a Eureka to last only two years because they're cheap. This was NOT a cheap vacuum.
Bottom Line No, I would not recommend this to a friend
Lightweight and thorough
from Virginia, United States
This is my second Hoover Platinum. I own a B&B and have to carry my vac up and down the stairs. This is so lightweight and it does a great job even on my hardwood floors. No spitting out the back like most uprights on hardwood. I recommend this to all my friends and family and now to anyone out there looking for a new vac that does a great job.
Bottom Line Yes, I would recommend this to a friend
A vacuum designed by someone who vacuums!
from Montreal, QC, Canada
Scenario: three story house with a variety of floor coverings from hardwood and ceramic to wall-to-wall carpet. Required: an upright with a headlight, HEPA bags and no extra attachments or hoses - just give me a vacuum that cleans carpets well. Have a nice little canister vac for smooth floors. To be avoided: Canister vacs with carpet attachments and uprights with floor attachment. All horrible machines, they do nothing well. And bag-less? Whoever thought up that idea needs a brain check. What a mess to empty and then all the filters to wash or replace....who needs it? This vacuum was exactly what I wanted: light-weight, had a headlight and used HEPA bags. I shopped like crazy and nothing else seemed to fit the bill. Even though I didn't need the extra canister vac I decided to go ahead and buy the combo. Review: The upright is amazing: long enough cord, easy to carry up and down stairs, fingertip controls. It cleans carpets exceptionally well. And it looks pretty fabulous too, a bit like a butler in a tux. (I can dream can't I?) The surprise extra was the little canister, it's a blast to use! No bashing walls and flipping over. It also uses HEPA bags. Another well-mannered machine that performs above and beyond the expected! If you have a variety of floor coverings and live in a multi-level house these are your dream machines!!!
from Kokomo, IN, United States
I have owned this vacuum for 8 years and absolutely love it. It is lightweight. Making it easy to take up and down stairs. I have a long haired dog and 3 cats and it does a good job picking up hair on the carpet and the wood/laminate floors. I will purchase this model again.
4 Years and Going Strong!
from Colorado, United States
I love this vacuum as much as the day I purchased it! It is lightweight, powerful, and easy to clean. There's no dust when changing bags because of the HEPA filtration bag. It cleans like a dream. There are no attachments to fumble with. There is a second small, powerful, over the shoulder vacuum for cleaning crevices, baseboards, and hard surfaces. I don't understand the poor ratings for no attachments since the box is clearly marked that there are 2 machines! No wonder it was top rated in Consumer Reports!
Handle Broke in Half
By Maureen D
from Ohio, United States
I bought a Hoover platinum upright wind tunnel a few years ago. My first Hoover I bought was the low end model and lasted at least 15 years so I decided to buy this one to replace it. I absolutely loved the vacuum. It was super light and picked up like a champ. I told all my friends they should get one. Then about 2 years in it just stopped working. After about 2 months I received a replacement through a local dealer. In the meantime I had to borrow one to clean my house. I didn't think the service was the best but they did eventually replace the product. A couple of years later (today) I was vacuuming and the handle broke right in half. I love the vacuum but it doesn't seem to last very long. I only vacuum once or twice a week and have no kids or pets and my house is 1500 square feet. For the price I payed I would expect this vacuum to last longer. I am very disappointed in the product. Sorry to say since I was always a hoover lover in the past. I wish I had my old one back. It was cheap and worked for over a decade!
This is the best vacuum we have ever owned.
By Big Tex 67
from Denton, TX, United States
We have four dogs and it picks up dog fur like nobody's business!!! Very simple and easy to use, we love it!!!
I bought this vacuum for ...
from Fort Mohave, AZ, United States
I bought this vacuum for my wife and it does a wonderful job, however, she wished it had the self-propel be cause she suffers from osteoporosis. The unit is light-weight but it's still a little difficult for her. Canister is a nice added feature.
(1 of 1 customers found this review helpful)
Hoover customer service
from Midlothian, VA, United States
Way too soon to review effectiveness and durability of the machine, however, if it gives me the same great service that your customer service dept. gave me by resolving a problem I had with a newly purchased carpet cleaner which they immediately replaced, I will be more than pleased with my purchase.
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