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(based on 151 reviews)
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Most Liked Positive Review
Worth Every Cent ... Really!
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years....Read complete review
First, a disclaimer of sorts â€¦. I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years. I've tried switching off to other top-of-the-line brands, but I always return to Hoover for their unsurpassed cleaning power and reliability. That does not, however, mean they were perfect.â€¢ The Hoover WindTunnel U6439 bagged upright that I've had for the last several years would suck up a Buick. Unfortunately, it also rivaled a Buick in the weight category. Although it's supposedly a "self-propelled" model, I felt like I had to go into training in order to vacuum my house. It became something I would put off because I wasn't sure I had the strength to wrestle this bulky beast all over my house. â€¢ The WindTunnel controls which allow you to change the brush height from carpet to floor were manual, hard-to-move levers on the brush housing which required you to shut the machine off in order to properly manipulate them. â€¢ The HEPA filter on my old WindTunnel seemed to work only for the first few months. After that, all manner of airborne particles would fly around as I vacuumed, even after I cleaned/replaced the filters.â€¢ Lastly, noise of my previous WindTunnel was something akin to a jet taking off.When I saw a TV commercial for the Hoover Platinum series machines, I was definitely intrigued. I loved the idea of getting two separate vacuums together for one price (brilliant marketing idea there, Hoover). But I was skeptical; could the power of a Hoover truly be housed in something that weighs only 11 pounds? I'd tried other lightweight vacuums in the past and their suction was dubious at best. I made a beeline for the Internet to start researching. Over a couple of days of intensive reading (yes, I'm very thorough), I decided to continue my trust in Hoover and took the plunge. Both machines come packaged together in a single tall box which was waiting for me on my front porch when I got home from work. The first thing I noticed was that I could actually lift the entire box into the house without grunting like a Sumo wrestlerâ€¦ that was promising. After removing everything, I was stunned at the weight â€¦ or lack thereof â€¦ for both machines.The physical appearance is very appealing; the upright is sleek and slim with a 35' long cord, and the canister has tools-on-board, along with an ingenious shoulder strap so you can "wear it" while you vacuum. You will be stunned by how little these machines weigh â€¦ a child could easily lift them both. But could they clean?When I fired up the Platinum upright, the word that kept coming out of my mouth was WOW. First off, no more jets taking off in my living room â€¦ just a pleasing HUM. Second, this impossibly lightweight wonder gives a whole new meaning to the term self-propelled. It seemingly FLOATED over my carpeting all on its own, while still having the suck-up-a-Buick power I expected from a Hoover. It cleaned better in one pass than its older U6439 WindTunnel behemoth cousin did in several passes. I was picking up stuff I didn't even know was there. How about making a pass underneath your bed, or behind your dresser that you haven't moved since you moved in 15 years ago? It was astonishing how well this machine worked in just one pass.I have a rather large, bulky throw rug in my kitchen that I had been preparing to replace because it had become so un-vacuum-able in recent weeks. The Platinum upright made it look brand new. And hallelujah for a TRUE edge cleaner! Everyone claims to have edge cleaning ability on their uprights, but this one truly delivers on the promise. Think about those sneaky areas in your house where all sorts of stuff lingers â€¦ like that dead zone along the baseboards tucked up under the bottom of your kitchen cabinets where they meet the kitchen floor. This Platinum upright sucked up all that debris immediately â€¦ right to the edge. The maneuverability of the Platinum upright is astonishing. It truly is as light as Hoover claims and it moves as easily as a Dyson. The upright portion of the machine lowers completely parallel to the floor so it really can move under coffee tables with ease. It also moves from carpeting to floors effortlessly with an intelligent, lighted, fingertip control right up there on the handle. The HEPA filtration is light-years ahead of my previous WindTunnel â€¦ think HEPA with a Hemi under the hood. Yes, I know that bags are expensive, but you can find discounts if you search online and buy in bulk. Plus, I don't mind paying for a product that truly works â€¦ these bags, and this new Platinum HEPA filtration system, truly work. No dust or other airborne nasties were visible anywhere.The Platinum canister has a carrying strap, which makes so much sense. The maintenance crew who cleans my office building uses strap-on canister vacuums and I always thought that was such an intelligent design â€¦ now, I've got my own. And all the tools are right there attached to the unit, ready and waiting for you. I toted that canister all over the house, cleaning window sills, ceiling corners, air conditioning vents, everything! Then I walked into the garage and started cleaning the inside of my SUV. It's quiet, powerful and incredibly portable â€¦ the best "canister" I've ever used.In my first test run of this Hoover Platinum "vacuum system," I found myself LOOKING for stuff to clean; I couldn't get enough of it. The Hoover UH30010COM Platinum is, quite simply, the best vacuum PERIOD I've ever owned. I absolutely LOVE this machine â€¦ and to get 2 vacuums â€" an upright and a canister â€" for the same price just makes terrific economic sense. It has extraordinary power in a relatively quiet, sleek, lightweight package that doesn't leave me feeling deaf, sore and exhausted. Bravo, Hoover!Run, don't walk, to get the Hoover UH30010COM Platinum vacuuming system â€¦ you will not be disappointed.
Most Liked Negative Review
Nice vacuum, when it works....
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than...Read complete review
I bought a brand new house and decided to treat myself to a brand new vacuum. The local retailer (nation-wide department store, begins with "S") had this model cheaper than the internet price so I bought it. I LOVED this vacuum. I LOVE a clean house. It was not long before the machine would cut out and stop. I would turn it on and vacuum again and it would cut out. Thinking it was in need of another bag I changed them out. No use. It kept doing it. As the vacuum was only 6 months old I brought it back and demanded a new unit or my money back. The young guy had no problem with handing me a box with a new unit ( I now have two of the small canister vacuums that come with it). So now it is another 6 months down the road and this new unit is doing the same thing. My husband took the unit apart, researched the issues, and discovered it is the thermal fuse. The instructions say to let the machine cool. That does not work. There is NO dust or dirt on the motor, the belt looks new, the bags are empty. So obviously it is a poorly designed fuse. DO NOT BUY THIS MACHINE. A machine for almost 400 dollars and this is the aggravation I get? A vacuum that works great the first few months. After the Christmas holiday I will again take this to the store to see if they will replace it. If not, I will go to another brand. Sorry Hoover, your made-in-China technology just can't handle my need to vacuum 5 times a week.
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Reviewed by 151 customers
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I bought this vacuum for ...
from Fort Mohave, AZ, United States
Comments about Hoover Platinum Collection Bagged Upright Vacuum With Canister:
I bought this vacuum for my wife and it does a wonderful job, however, she wished it had the self-propel be cause she suffers from osteoporosis. The unit is light-weight but it's still a little difficult for her. Canister is a nice added feature.
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
Hoover customer service
from Midlothian, VA, United States
Way too soon to review effectiveness and durability of the machine, however, if it gives me the same great service that your customer service dept. gave me by resolving a problem I had with a newly purchased carpet cleaner which they immediately replaced, I will be more than pleased with my purchase.
absolutely love this vacuum
from Bay area ca
I bought this vacuum a week ago and I absolutely love it! I have been through every vacuum you can imagine Kirby, rainbow, shark etc and nothing compares to this! I have 3 kids a dog and stairs! This vacuum is so lightweight and easy to use I don't dread vacuuming anymore! I would definitely recommend this product to anyone who is looking for a good quality vacuum!
Best Vacuum ...hands down!
I have 3 dogs and 3 kids and this is by far the best vacuum. I tried many other, especially the expensive bagless ones and I spent just a much time trying to clean out the canister as I did vacuuming. This one never loses suction and picks up all the dirt. Love the small hand-held for stairs, furniture, crevices and everything else. I've recommended to all my family and years later they all agree it's the best vacuum.
from Huntsville, TX, United States
I used this vacuum for a few years. It would emit this terrible smell when the bag was only partially full. I used the scented tablets and they did not help. My husband took it apart and cleaned it and still it was awful. We bought aznew Hoover Pet Pro this weekend and were disgusted to see how much dirt and fog hair we got out of our living room carpet.
Bottom Line No, I would not recommend this to a friend
A Good Vacuume
from West Coast
Pros: Truly is lightweight. Easy to maintain w/ self-locking bag. Dust doesn't escape and no canister to clean! Neutral grey color. Small foot space takes up less room. Cons: Separate crevice tool canister is inconvenient. End up neglecting areas needing it! Vacuume has a strange smell (kind of like dirty socks!) Sprinkling and vacuuming up some dried lavender helps a bit. Overall: A good vacuume.
Thought it was great at first
from Boise, ID
I thought this was a great buy until, a few months down the road, I noticed black marks all over my floors and baseboards. I finally figured out it was this stupid vacuum. These marks don't even come off with Softscrub!! I am so disappointed, because the 6 month return period was over by the time I figured out the problem. Another hairbrained feature is the on/off button. It's right where your hands go, and I am forever turning it off intentionally. Not happy.
The stand behind their products
from John Day, Oregon
I bought this vac 3 years ago. Somehow it developed a short somewhere. I called them and they shipped me a new vac free of charge. They are the best!!! I will always by a Hoover.
Love it but.....
from Massachusetts, United States
I have had the Hoover - Platinum for several years. Very lightweight, easy to use on the stairs and great suction! Recently I noticed my cord has been compromised by rubbing it up against furniture and now the power is intermittent and therefore unusable. This has never happened to any vacuum I own so I wonder if the cord covering could be a little more durable in the future. I needed a vacuum so I got a Kenmore canister that came highly recommended on Consumer reports. Loved it for 2 weeks but still not as maneuverable as the Hoover. Then their cord refused to retract (a feature that is wonderful - only if it works or can easily fix - neither the case for the Kenmore!) so I returned it. I just bought another Platinum and wanted to purchase a new handle cord - even though it is more than half the price of buying another Platinum! But they are out of stock. Please let me know when you will be getting more in. I brought it to an authorized dealer and he tried to convince me to buy another vacuum he had in stock. Not a good experience even though I am a fan of the vacuum overall!
Doesn't pick up dirt, leaves marks, shuts off.
I bought this less than a year ago, and had complaints, talked to the customer service dept. and nothing was really resolved. Since then I have wanted to pull my hair out. This leaves black marks all over my baseboards, and the rollers leave marks on the floor. I've never seen a vacuum do this. It also does not work well on floors. It picks up dirt and scatters it everywhere. I find the same piece of cereal in another area of the floor. One of the most annoying things is the placement of the ON button. It's right where your fingers are, and I'm always inadvertently shutting it off. This had such reviews, I was really excited about it, but it's one of the worst things I've ever owned.
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