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(based on 114 reviews)
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Most Liked Positive Review
Better than I expected
Just bought this last night and my husband cleaned our office and hallway. What a difference it made! We have sandy soil in our area, pets, and light-colored carpet (bad combination)....Read complete review
Just bought this last night and my husband cleaned our office and hallway. What a difference it made! We have sandy soil in our area, pets, and light-colored carpet (bad combination). Although I was disgusted at the amount of filthy water that it extracted, I was glad it was out of my carpets. I took before and after photos and the difference is very obvious. We've had our carpets professionally cleaned in the past, but I don't think we'll need to anymore. Our results were fairly equal to what they do, plus we can now just do our high-traffic areas as needed and not have to pay to have the whole house done. We could not find the Platinum carpet cleaning solution at the store where we bought the machine, but my husband picked up some of the other Hoover cleaning solutions and I'm hoping that they are compatible with this machine.
Most Liked Negative Review
Buyer Beware--Requires Frequent Repairs
When this machine works, it works GREAT. I love the feature of the separate tank for a clean water rinse. I love that the suction is powerful and leaves the carpet barely wet...Read complete review
When this machine works, it works GREAT. I love the feature of the separate tank for a clean water rinse. I love that the suction is powerful and leaves the carpet barely wet so that it drys quickly. However, this machine just doesn't hold up to normal use. I purchased this carpet cleaner in Aug 2009 and only 5 months later the brushes stopped spinning. Hoover sent me a new machine when the Authorized Repair Center near me refused to take it in for repair, stating they could not get parts. (When Hoover's own Authorized Repair Center refused to work on it, that should have been my first clue of things to come!) From the start, the cleaner also made a horrible grinding noise but Hoover claimed that was "normal" and attributed it to "tension on the belt." Just 8 months later, the hose pocket bracket on the replaced machine broke and it was in another repair shop for 6 or 7 weeks due to a long wait for Hoover to send parts. Less than a year after being repaired, the hose bracket broke again, the brushes started falling out if the machine wasn't flat on the floor to hold them in place, and the hand-held attachment would not spray water. Despite these problems, I was still able to use the machine to clean the carpet as long as I was extremely patient and careful with it. Well it looks like it completely bit the dust today. I was livid when it leaked a huge puddle of dirty water on my snow white carpet and the handle basically just fell apart so I am not able to get the tanks back in. This Platinum cleaner is probably one of the most expensive models in retail stores for consumer use. In my opinion, it has repeatedly failed mechanically to live up to the [$] I paid for it. Additionally, when you have a problem, it is next to impossible to get anyone from Hoover to answer the phone, and they don't respond to emails either.
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Reviewed by 114 customers
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REALLY miss this cleaner!
Comments about Hoover Platinum Collection Carpet Cleaner:
I absolutely loved this carpet cleaner. I have 3 boys, 3 dogs, 2 cats and a husband who comes home covered in jet exhaust dust everyday.....we go through carpet cleaners like most people go through toilet paper! This cleaner I originally bought second hand. Even second hand, it was the best cleaner I have ever owned. I can honestly say that it cleaned my carpets every bit as well as the $700 professional cleaning I once paid for. It was a very sad day in my life when it finally broke. I will say that the motor never gave out, but the plastic components were less sturdy....we had to replace a couple parts that snapped off before the handle itself broke and couldn't be fixed. That said, it did make it about 4 years. I loved that it had on board upholstery cleaner attachments. The cleaner I currently have as well as most others, have detachable components which are a royal pain in the butt to drag around and attach and detach constantly. It is fairly heavy which can make stairs difficult, but to me that was a minor inconvenience considering how well it cleaned. I am currently saving to buy this again....it is considerably more expensive, but worth it to me.
Bottom Line Yes, I would recommend this to a friend
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from Tulsa. OK
I only used this product 3 or 4 times in the few years we've owned it. I used it last week and was on my last pass to rinse the carpet and it just stopped. Tried several outlets in the house that work but the machine is dead. Called customer support but was on hold too long and had to hang up the call.
Bottom Line No, I would not recommend this to a friend
from Whittier, CA, United States
I purchased this item about three years ago I clean our carpet twice a year. We have one cat she's not messy but we use the pet plus solution which works great and smells clean. The carpet cleaning machine is great also easy to clean and brushes still look great. Spot spray if you need too and the carpet cleaner will do the rest. This unit is easy to use.
Excellent Piece of Cleaning Equipment
from Goshen, Oh
I have always used Hoover products, bot sweepers and shampooers. This shampooer has been the best thus far. My daughter has rented shampooers and I let her use mine and she said she was shocked to see how clean it got her carpet. It made the color come back after 6 years, a dog and a son. I would recommend it to anyone. I feel that commercial shampooing doesn't get my carpets clean and after they leave the dark path is still remaining. It is an excellent machine. I would recommend it to anyone.
Overpriced piece of trash--no wonder why it is no longer being sold.
from Indianapolis, IN, United States
I bought this model 5 years ago to replace/update my Hoover Steam Cleaner Ultra- Which was still working fine after 10+ years. I have had to replace multiple, cheaply made, plastic parts. The concept is good; however- the execution was horrible--especially considering the price. I will be replacing this with a Bissell Big Green Clean Machine!~!
When it works, it's great. Breaks down repeatedly.
By Ed Brehm
from Boyne City, MI, United States
We've had multiple break downs with this unit. Including the replacement unit provided by Hoover. The last one did last longer than the first two. However, it eventually died too....motor started to slow down and then there was a burnt smell from the motor. Water and soap tanks eventually leak too. We have been directed to take it to a service location over 75 miles from our home. Very, very disappointed in the longevity of this Hoover product. This experience WILL definitely affect our purchases in the future.
from Elmira, NY, United States
Had trouble from beginning with this product now it just stopped and won't turn on asking Hoover what to do I can guess what the answer will be. Stay away from this product .
This is a piece of junk
By Big Mama
I bought this product when it first came out five years ago. It is now in the trash. I had it replaced once and then when the second one broke immediately and leaked, I could not get a replacement or even credit for a new one. I think they have taken it off the market. When it worked, it was great...but when is the opperative word.
cheap plastic parts
from Euless, TX, United States
won't release shampoo, leaks a lot of water on carpet after releasing spray trigger, seems to be made of very cheap plastic parts. Only had this a couple years and it already need repairs.
Fell into pieces
By Really Hoover
from Nebraska, United States
I would NEVER spend my money on this product again. When we first bought it through Sears 3 years ago with a gift card (thank goodness), it worked amazing, as most have said. Yet, as things progressed, about 4-5 months later it lost its shine. The wheels started to catch and stop rotating as they should, they would make a strange whirring noise and stay in one place when it was on the wash spot. This could sometimes be fixed by moving the cleaner forwards and backwards repeatedly, but most of the time it just never spun. Then the dirty water tank started to leak, it would leak when cleaning, all over or when put upright. We had to start leaving it on our hard floors when we were done cleaning or it would make our carpets dirty again, it didn't matter if there was water in any of the tanks or not either. There were no blockages and it was cleaned frequently. Then the detergent tank started to leak profusely, there was nothing missing or damaged I could see, but it would leak whenever it was inserted. Yes, we only used Hoover brand cleaner. We would also run our vacuum over our carpet many times in different directions before we cleaned. Next to break was the clean water tank, no clue why, but it did. The hose would never work correctly with either brushes either, they wouldn't snap into place and would shoot water all over making more of a mess. Save time and effort, either put hardwood floors all over, or buy something else. We ended up throwing ours away 2 years later after it was rendered unusable, why bother with a warranty for a new hunk of junk that'll do the same?
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