Average Customer Reviews
(based on 118 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Better than I expected
Just bought this last night and my husband cleaned our office and hallway. What a difference it made! We have sandy soil in our area, pets, and light-colored carpet (bad combination)....Read complete review
Just bought this last night and my husband cleaned our office and hallway. What a difference it made! We have sandy soil in our area, pets, and light-colored carpet (bad combination). Although I was disgusted at the amount of filthy water that it extracted, I was glad it was out of my carpets. I took before and after photos and the difference is very obvious. We've had our carpets professionally cleaned in the past, but I don't think we'll need to anymore. Our results were fairly equal to what they do, plus we can now just do our high-traffic areas as needed and not have to pay to have the whole house done. We could not find the Platinum carpet cleaning solution at the store where we bought the machine, but my husband picked up some of the other Hoover cleaning solutions and I'm hoping that they are compatible with this machine.
Most Liked Negative Review
Buyer Beware--Requires Frequent Repairs
When this machine works, it works GREAT. I love the feature of the separate tank for a clean water rinse. I love that the suction is powerful and leaves the carpet barely wet...Read complete review
When this machine works, it works GREAT. I love the feature of the separate tank for a clean water rinse. I love that the suction is powerful and leaves the carpet barely wet so that it drys quickly. However, this machine just doesn't hold up to normal use. I purchased this carpet cleaner in Aug 2009 and only 5 months later the brushes stopped spinning. Hoover sent me a new machine when the Authorized Repair Center near me refused to take it in for repair, stating they could not get parts. (When Hoover's own Authorized Repair Center refused to work on it, that should have been my first clue of things to come!) From the start, the cleaner also made a horrible grinding noise but Hoover claimed that was "normal" and attributed it to "tension on the belt." Just 8 months later, the hose pocket bracket on the replaced machine broke and it was in another repair shop for 6 or 7 weeks due to a long wait for Hoover to send parts. Less than a year after being repaired, the hose bracket broke again, the brushes started falling out if the machine wasn't flat on the floor to hold them in place, and the hand-held attachment would not spray water. Despite these problems, I was still able to use the machine to clean the carpet as long as I was extremely patient and careful with it. Well it looks like it completely bit the dust today. I was livid when it leaked a huge puddle of dirty water on my snow white carpet and the handle basically just fell apart so I am not able to get the tanks back in. This Platinum cleaner is probably one of the most expensive models in retail stores for consumer use. In my opinion, it has repeatedly failed mechanically to live up to the [$] I paid for it. Additionally, when you have a problem, it is next to impossible to get anyone from Hoover to answer the phone, and they don't respond to emails either.
Reviewed by 118 customers
Displaying reviews 1-10
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Excellent cleaning unit
from Margaret, AL, United States
Comments about Hoover Platinum Collection Carpet Cleaner:
Bought at Best Buy years ago because we had 3 in diapers and 2 inside dogs and 2 inside cats. Bought the Platinum to replace a cheaper Hoover cleaner that didn't work too well because it was so light that it wouldn't suck the water back up. The Platinum is much heavier on the areas needed so it really does an excellent job of sucking up what it shoots out! My oldest sone would stand on the prior cleaner to force the suction opening to be in the carpet! The ONLY issue I've had with the Platinum is when I clean the underneath part of the unit. Somehow, somewhere down there is an area that allows water to get into the motor. I've had 1 unit be totaled and recently had that replacement have the motor burn up. Luckily it has an excellent warranty. If Hoover discontinues this cleaner, I hope it's because they make a better one!
Bottom Line Yes, I would recommend this to a friend
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from Florida, United States
Plastic just breaks. Will never buy Hover again Used 3 times and now it is junk!
Bottom Line No, I would not recommend this to a friend
Works Great when intact
from Cleveland, OH, United States
My parents bought this machine for me when I bought a house 5 years ago. I have used it about 1-2x per year and as needed for smaller accidents and spills. I had to have it serviced 2 times within the first 2 years. Both times the plastic on the machine seemed to crumble. I can't remember what broke first. The 2nd time I took it in the back panel of the machine broke away from the machine. Now the hood of the hood of machine has snapped off. There seems to be some kind of defect with the type of plastic that it is made of. It breaks where the screws are threaded and then cracks in other places. I'm not sure if I want to invest into a repair or scrap this machine. When the machine is in working condition it cleans the carpets very well. I have 2 cats, 2 kids and a husband so we have all sorts of accidents, spills, etc. The brushes on this machine actually pull more cat hair up then my dyson vacuum! I am so bummed bc my mom has had her hoover carpet cleaner for at least 15 years with minimal problems.
from West Bend, WI, United States
I have had a hoover carpet cleaner for over 15 years and always liked the product, so when I thought it was time to upgrade I picked the platinum carpet cleaner thinking it would be better quality and last a long time...BOY WAS I WRONG! the plastic housing where the hose goes into broke off within the 1st month of having...I have so much duct tape on this thing holding the back in place you would think its 20 years old (when its only 3), and now when I went to use this weekend the 2 brushes don't even move. So disappointed.
REALLY miss this cleaner!
I absolutely loved this carpet cleaner. I have 3 boys, 3 dogs, 2 cats and a husband who comes home covered in jet exhaust dust everyday.....we go through carpet cleaners like most people go through toilet paper! This cleaner I originally bought second hand. Even second hand, it was the best cleaner I have ever owned. I can honestly say that it cleaned my carpets every bit as well as the $700 professional cleaning I once paid for. It was a very sad day in my life when it finally broke. I will say that the motor never gave out, but the plastic components were less sturdy....we had to replace a couple parts that snapped off before the handle itself broke and couldn't be fixed. That said, it did make it about 4 years. I loved that it had on board upholstery cleaner attachments. The cleaner I currently have as well as most others, have detachable components which are a royal pain in the butt to drag around and attach and detach constantly. It is fairly heavy which can make stairs difficult, but to me that was a minor inconvenience considering how well it cleaned. I am currently saving to buy this again....it is considerably more expensive, but worth it to me.
from Tulsa. OK
I only used this product 3 or 4 times in the few years we've owned it. I used it last week and was on my last pass to rinse the carpet and it just stopped. Tried several outlets in the house that work but the machine is dead. Called customer support but was on hold too long and had to hang up the call.
from Whittier, CA, United States
I purchased this item about three years ago I clean our carpet twice a year. We have one cat she's not messy but we use the pet plus solution which works great and smells clean. The carpet cleaning machine is great also easy to clean and brushes still look great. Spot spray if you need too and the carpet cleaner will do the rest. This unit is easy to use.
Excellent Piece of Cleaning Equipment
from Goshen, Oh
I have always used Hoover products, bot sweepers and shampooers. This shampooer has been the best thus far. My daughter has rented shampooers and I let her use mine and she said she was shocked to see how clean it got her carpet. It made the color come back after 6 years, a dog and a son. I would recommend it to anyone. I feel that commercial shampooing doesn't get my carpets clean and after they leave the dark path is still remaining. It is an excellent machine. I would recommend it to anyone.
Overpriced piece of trash--no wonder why it is no longer being sold.
from Indianapolis, IN, United States
I bought this model 5 years ago to replace/update my Hoover Steam Cleaner Ultra- Which was still working fine after 10+ years. I have had to replace multiple, cheaply made, plastic parts. The concept is good; however- the execution was horrible--especially considering the price. I will be replacing this with a Bissell Big Green Clean Machine!~!
When it works, it's great. Breaks down repeatedly.
By Ed Brehm
from Boyne City, MI, United States
We've had multiple break downs with this unit. Including the replacement unit provided by Hoover. The last one did last longer than the first two. However, it eventually died too....motor started to slow down and then there was a burnt smell from the motor. Water and soap tanks eventually leak too. We have been directed to take it to a service location over 75 miles from our home. Very, very disappointed in the longevity of this Hoover product. This experience WILL definitely affect our purchases in the future.
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