Average Customer Reviews
Energy Star Rated - No
Fresh Food Conveniences
(based on 49 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Very nice but not perfect
Positive: Freezer works well. Refrigerator does what it is supposed to do--keep food cold. I like the double doors at top. It makes it very easy to find food. I thought...Read complete review
Positive: Freezer works well. Refrigerator does what it is supposed to do--keep food cold. I like the double doors at top. It makes it very easy to find food. I thought a freezer drawer below would be a negative, but it has been no problem. In fact, it is easier to find food in the freezer. Negative: You made one big drawer for meats, etc. We have to open both fridge doors to open this drawer. The produce drawers are fine. Other issue: we had mold problems early, although not as much lately. We have to keep the temp at 35 or food molds. Ice maker had to be repaired within a few months, but it does work now. Overall, it looks good and is functional. The real proof will be if it lasts more than 10 years. If not, it is a waste of money. I have been told that the energy efficient appliances will not last because the motors just are not strong enough to work morel than 10 years.
Most Liked Negative Review
TROUBLESOME ICE MAKER
I like everything about this refrigerator but the ice maker has had problems from the first day back in May 2010. Small ice cubes, dripping, clumping, and now not making any ice....Read complete review
I like everything about this refrigerator but the ice maker has had problems from the first day back in May 2010. Small ice cubes, dripping, clumping, and now not making any ice. Three new software boards and still not any better.
Reviewed by 49 customers
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from Maine, United States
Comments about Electrolux EI28BS56IB Black French Door Bottom Freezer Refrigerator:
I bought this thinking it was an Electrolux how can I go wrong........WRONG!!!!!! Worst refrigerator I ever owned water and ice have not worked since a month after I bought it had a repair person try to fix it could not fix problem no one seemed to care! Still stuck with same fridge!
Bottom Line No, I would not recommend this to a friend
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Very impressed with Electrolux
The original refrigerator we purchased had many issues with the icemaker and the drawer closing properly. They replaced an inner basket and a few gaskets that did not remedy the problems. Milk also soured on the door. We did not feel it worked properly in any respect. After several repair calls the company agreed to replace the refrigerator. The new refrigerator works very well and has solved all the issues we had. The icemaker works fine, but in addition there is a second icemaker in the freezer. We were very impressed with the service and would buy another electrolux appliance.
(2 of 3 customers found this review helpful)
Do Not Buy
This is the worst refrigerator ever. My first service was after 3 months. The ice machine stopped working. Now Its making ice but doesn't dispense it. No refrigerator at this price should break twice in one year. Sorry I ever heard of Electrolux!
Not worth the $
By Tod & Marilee
We have had our Electrolux refrigerator for almost two years. Although it looks nice the manufacturer needs to make MAJOR improvements to the ice maker. For the money you pay for this appliance you would think it would be dependable. We are very glad that we bought the extended service plan because we have had the icemaker and/or IQ-touch control panel worked on 6 times now. The icemaker produces ice with dirty looking shavings that apparemently are coming from the ice mold. (not sure if this is metal or what?) It's been replaced and is doing it again. The ice gets trapped in the shoot and continuously leaks, so water runs down the front and splashed on the floor when you open the door. The icemaker also brags about making a lot of ice but when we have our kids home or company we have to buy extra ice. It can't keep up. We have never owned an Electrolux appliance before and most likely will not own another. It's frustrating to pay that much for an appliance that needs so much maintenance. The Colemans, Texas
Ice not so nice
While the refrigerator is beautiful and comes with lots of features, we have had nothing but trouble with the ice maker. We've had a repair technician out to fix it no less than 12 times (yes, really). The ice maker has frozen over so that cubes can't be dumped into the collecting bin, has had the motor burn out because the cubes can't turn over, and has had the door that lets the cubes into the chute leaving the fridge break. The repair guys said they see these problems all the times with Electorlux refrigerators. With the last repair, they actually couldn't fix it. If you get this refrigerator, please, please, please get the extended warranty! It is the only thing that has saved us!
Cheap parts I'd expected from a low-end fridge.
My wife and I were in love with the idea of a bottom freezer with ice-maker in the french doors. Little did we know at the time that the design was relatively new and untested. Our ice-maker took a controller, a replacement, and a newly designed "seal strip" (some simple foam stripping) to finally work reliably, and now unless we empty it at least every other day it jams up because the ice melts and fuses into a solid block in the unit. The rails in the freezer, while heavy-duty enough for the weight, are already rusting after only 2 years of use, and one of the lighter duty top rails already had to be replaced because the cheap plastic rollers inside it cracked and it fell off the guide.
(2 of 2 customers found this review helpful)
Ice Making System Deficient
I would like to warn all prospective buyers of this refrigerator that the ice making system is extremely problematic. Do not buy this product if you need ice.
(1 of 1 customers found this review helpful)
Ice Maker Problematic
We have had to have the Ice Maker serviced several times and now need to call again. We keep a cup under the chute because water comes out all the time from the ice melting. Once the ice melts, it re-freezes, then nothing comes out so we have to empty the machine out at least weekly. It was good for a few weeks after the last service, but now is doing the same thing as before. Very frustrating and disappointing, not what I expected after spending the money on a new appliance like this.
Overpriced and undependable
From almost the first day, this purchase has been a mistake. The basic features work all right, but we have had service in twice to respond to the ice maker and the front door water access. The shelves are not conveniently arranged, and tall items have a hard time fitting into the spaces, even though the overall size of interior is large.
Horrible Ice Maker and LOUD LOUD LOUD!
I bought this fridge for my handicapped mother, and it's been an absolute terror. The ice maker is the biggest pain in the neck I've dealt with! It keeps getting clogged, stops making ice, and even drips water in to the fridge area! It's ruined loaves of bread more often than I care to count due to that. It's stopped making ice all together a couple of times for no good reason, requiring us to call a service man. It seems he's the only one this fridge is good for! On top of that, it's loud. Very loud. It's hard to put in to words how loud it is. It's woken up my mom numerous times at night because she's thought someone was knocking on the door in the middle of the night due to the noises it makes. Our previous side-by-side fridge that cost a third as much as this one was considerably more quiet. Though not a fair comparison in general considering it did perform worse on the cooling front, but it still did it's job. I bought this fridge because I was having my mothers kitchen remodeled to be more easily accessible via wheelchair, and decided to give her new appliances. I deeply regret this, as it's caused her actual pain to keep up with the maintenance of this fridge from unclogging the ice maker after she makes a glass of water almost every time. The actual refrigeration and freezing capabilities of this are good, but I honestly couldn't recommend it for the price. I recommend you avoid this model all together.
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