Average Customer Reviews
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(based on 233 reviews)
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Most Liked Positive Review
The stainless steel case has not been an issue for us. I love the large amount of space and the ease of moving the shelves (the shelves have a release slider that needs to...Read complete review
The stainless steel case has not been an issue for us. I love the large amount of space and the ease of moving the shelves (the shelves have a release slider that needs to be moved before the shelves can be moved). Please do note that if you are 5'2" like me - it may be somewhat awkward to reach the very back of the refrigerator - but, it is worth it! I do wish that the compartment in the door for milk cartons or 2-liter bottles had a taller piece in front of them - as I'm afraid that if the door is shut too quickly the bottles will tip out. I had read that needing to open both doors to then open the center drawer might be an issue. It is not an issue, but, I kinda of wished that I had gotten the drawer on the outside. Also, note that it takes time to learn to how to pull out the veggie drawers so that the metal rails (so very good to have metal and not plastic parts) stay with the drawer. I had called Electrolux Customer Service to ask about the veggie drawers and I was provided with excellent customer service! I love the size of the freezer and the ease of use. The ice tray holds a very large amount of ice. The "soft drawer" in the freezer is a great addition! This refrigerator would have gotten 5 stars, if the noise level of the refrigerator was lower. We can hear the refrigerator over a TV program (and we have a partial wall between the TV room and the refrigerator), it sounds like both water running and a very fast ticking clock. We knew the ice maker made noise, but, this noise occurs randomly and we were told by our installer that's just the way it is. Overall, I'd buy it again!
Most Liked Negative Review
Was the lucky person to receive a lemon. Ice maker made 1 batch of ice from day 1. Got names of factory approved technicians. They had 1-3 week wait times. Some didn't...Read complete review
Was the lucky person to receive a lemon. Ice maker made 1 batch of ice from day 1. Got names of factory approved technicians. They had 1-3 week wait times. Some didn't service my area.Others were not in the area so appointments were mid day which meant taking the whole day off from work & only 1x week. Multiple problems w/ refrigerator (icemaker & refrigerator was in freezing temp which cracked lines & plastic parts of filter). Sensor replaced, filter, filter housing (all on separate visits), the eventually this was solved. Icemaker still not working. Lost faith in 1st tech & asked for local technician. Tired of taking so many days off. Local tech better. Took 2 visits & looks like problem resolved. Refrigerator delivered 7/25/13. Final problem probably resolved 12/10/13. I bought at independent dealer to get the service I felt would not be there from do it your self like Lowes or online. Ended up with having to deal with this myself anyway. Felt like it was all on me to provide proof this was a lemon. Was 1 step away from having the refrigerator replaced as defective - learned all the rules. Last tech was declaring it unrepairable. I feel like I need to buy the continued warranty b/c I did get a lemon & who knows what else will be wrong with it. Took a total of 5 visits & 1 failed visit b/c tech couldn't come when promised. I know you don't count diagnostic visits, which means 3 to you, but we were home 5x. Our time counts too. Not entering for prize - someone just needs to read/hear this.
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Reviewed by 233 customers
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from Elizabethtown, Ky
Comments about Electrolux EI23BC56IB Black Bottom Freezer Counter Depth Refrigerator:
We bought the dual ice maker model and a little after the warranty expired so did the top ice maker. Now when you want ice you have to get it from the freezer. This wouldn't be a problem but every time you pull out the ice drawer pieces fall behind the drawer knocking the drawer out of alignment.
Bottom Line No, I would not recommend this to a friend
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from Wilbraham, MA, United States
Bought the EI28BS65KS Fridge a month ago and so far we love it. Looks and runs great! We have seen a nice reduction in our electric bill as this Firdge is far more energy efficient than our old one.
Bottom Line Yes, I would recommend this to a friend
from Whitinsville, MA
we purchased a complete new kitchen package, great looking appliances and all have easy to use features
from Detroit, MI
Excellent replacement for the 3 year old Electrolux that died on me.
(1 of 1 customers found this review helpful)
from Wisconsin, United States
I purchased this refrigerator about a month ago. Had to remove the doors to get it into the kitchen but for once a manual explained the process well. Also noticed a small clip was missing for one of the sliding drawers. I called customer service the next day and there was no hesitation in getting the small replacement part out in the mail. The person I spoke with was courteous and quick to get the issue resolved...A+. The features on and in the frig are more than our family needs, but the price at our local retailer was too good to pass up. The soft close drawers are great. And it runs very quietly so hoping that continues for years! Overall...great so far.
Nice looking and a good amount of space
from Aloha OR
I think this refridge is awesome with a fair amount of space
from Chicago, IL, United States
I am extremely happy with this fridge. I can organize every thing I need into the fridge and can see and grab what I need .
Great features inside
from Snellville, GA, United States
So far excellent !!! I had been dealing with 2 refrigerators that were "lemons" pther brands
from Seattle, WA, United States
Over all appearance is nice however interior has limited functionality, water dispenser leaks, water from dispenser is not cold.
Electrolux Fan For Life
from North Dakota, United States
Best thing ever bought! Love the LED lights and the molded shelves to prevent spills going all over! Large space for everything plus has extra! Cannot beat the 2 ice makers! Best purchase I have ever made, will only buy Electrolux appliances now!
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