Average Customer Reviews
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Most Liked Positive Review
Worth the wait
I wash 2 to 3 loads of laundry per week. This washer does a great job. Cycle times are a bit long, but I don't mind working around that. Glad I waited for...Read complete review
I wash 2 to 3 loads of laundry per week. This washer does a great job. Cycle times are a bit long, but I don't mind working around that. Glad I waited for the newer model to come in - I enjoy the see through top.
Most Liked Negative Review
This is the worst washer I have ever used! It doesn't get clothes very clean and it has a defective lid. The lid broke on the sides, causing it to not close/latch...Read complete review
This is the worst washer I have ever used! It doesn't get clothes very clean and it has a defective lid. The lid broke on the sides, causing it to not close/latch properly..therefore making it impossible to do a load of laundry, unless you place dumbbells on top of it to hold it down (like we have been doing) or you replace the lid for $200. This is a big problem for this model (just google it and you'll find plenty of pics and complaints of the same issue), however whirlpool refuses to recall the lid or offer a free replacement for it. I will. NEVER buy a whirlpool appliance again!! If a company doesn't stand by their product, it's probably not a very good product!
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Reviewed by 25 customers
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Very poor lid design
from Hattiesburg, MS
Comments about Whirlpool Cabrio WTW7800XB Black Top Loading Washer:
We purchased this product 4-5 years ago. We have had to replace the lid 3 times, due to the fact the plastic frame on the lid has cracked. I am not an engineer but it appears the glass insert is entirely too heavy for the plastic frame. This is obviously a design defect. Whirlpool has discontinued this machine and the reason why is obvious. The right thing for whirlpool to do is to design a replacement lid and offer it to those of us who purchased this product. I intend on pursuing Whirlpool for some sort of rebate or replacement machine, but understand that this effort will likely be futile. I have read dozens of complaints on line regarding this design/manufacturing defect concerning the lid, so it is obvious that Whirlpool is acutely aware of the issue. Unfortunately, it does not appear Whirlpool is concerned with making things right for its customers who purchased this flawed product. We will be purchasing a new washing machine, rather than another $200 replacement lid that will crack again. However, we will not be purchasing a Whirlpool product, either now or ever again.
Bottom Line No, I would not recommend this to a friend
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Very poor design
from Bethesda, MD
We have had this washer for 4 years now, and the lid has broken 3 times. We have spent more for replacement lids than we paid for the washer, and Whirlpool refuses to offer any help or remedy. I will never buy a Whirlpool product again. They do not back up their products.
(1 of 1 customers found this review helpful)
It's been a great washer, but the lid casing has cracked and nearly broken in half after only 5 years. A new lid is close to $250!!
from Vancouver, BC
washer works well enough but I am now changing the second lid in 4 years at $200 EACH
(2 of 2 customers found this review helpful)
4 yr old machine washes well, but lid broke
Washes as advertised. No complaints there. However, lid broke at hinge in yr 4. Have seen many other similar complaints about the lid. Clearly a design flaw. Called customer service but Whirlpool would not replace lid or offer reduced price for replacement lid. Can't get a clear answer on whether replacement lid is an improved design or not.
Images shared by Larry
Tags: Using Product
inside of cracked lid
Should have read the reviews
from San Diego
Well, shame on me for not reading the reviews. Like everyone else who was unfortunate enough to buy this washer, the lid warped, then broke. Like the other reviewers said, the lid looks like it was designed by a 1st year student. How could it NOT break? The point which should be strongest, is not reinforced, and is made of...wait for it.......PLASTIC!Well done, Whirlpool. Brilliant design. But wait, as if that weren't enough, ours also had the bearings fail, as mentioned by so many other reviewers. We only got about 3 years of use out of it.Never again will I buy another Whirlpool product. Ever.
Worse purchase ever
By Sad Sue
from Rosedale, Maryland
Only had this machine a few years, already have replaced the bearings, now the lid is warped and the plastic breaking, Lid is way to expensive to replace, will need to purchase a new machine, I guarantee it will never be a Whirlpool !!
from Orange, Tx
Love it, I can wash all my families jeans or shirts in one load. I just grab them throw them in no worries of weight distribution. Simple to use I've never read any directions.
Bottom Line Yes, I would recommend this to a friend
Good washer with one fatal flaw
from Houston, TX
I bought the top loader because I wanted to be able to stop and add something at the last minute. And the glass lid allowed me to see what was going on. This worked great for a while, until the plastic at the base of the lid started cracking. Now I'm stuck with a regular top loader where I can't see in.Pros: You can wash extremely large loads.Cons: Glass lid eventually breaks. Doesn't clean that well on delicate cycle
from Clearwater Florida
We've had this washer for a couople of years. The lid cracked almost immediately. It so bad now we must decide if we want to spend almost 300.00 to have the lid replaced or just replace the washer. Also washer leaves residue on clothes, have to use extra rinse cycle FREQUENTLY.
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