Average Customer Reviews
Energy Star Rated - No
Need more help?
Like this category?
(based on 510 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over...Read complete review
This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over and over again for what I thought was state-of-the-art function, only to lament why this or that wasn't included. Well, this washer seems to have fixed all that was wrong with the previous washers.Finally - a liquid detergent function that does not leak if you pour the liquid in for more than a minute before starting the load. Finally - a lighted drum for the washer. Finally - Fanfresh! (hadn't every other manufacturer previously introduced this in their top-end models?) And look - a way to program your own cycles - superb!! Precision dispense (and a way to adjust those settings dependent on your detergent and water hardness level), 1500 RPM extracts, water that goes "mostly" on the clothes, the amazing amount of wash cycles, and the LCD color panel are all amazing and deserved in this top-of-the-line model. Therefore, my quibbles are few - but I do have some.Whirlpool developers must work on a way to get water temperature up to proper temp for each cycle (many people live in places where hot water must run for a while to get hot, and Whirlpool needs some sort of sensor that works for this purpose). Some of the other Duets have "pretended" to have this but none appear to be getting it right. This is especially important for the cleaning (Affresh) cycle. Also, continue on getting more of water out the spout to pour directly on the clothes - too much water still pours onto the seal and/or the inside of the door.Also, the end-of-cycle "buzzer" is hardly a buzzer, and I ask for a return to (or at least an option for) something more brash and less melodic to signify that I need to get up and empty the washer.Is there a way we can make water draining quieter? It is still quite noisy. Also, the ability to program more than 7 custom cycles would be appreciated (I hit this limit the first day, when I washed everything I owned).Finally a way to upgrade functionality or screen colors/themes via USB (or some sort of connectivity) is needed at this point (other manufacturers have this capability).Other than these minor quibbles, Whirlpool really nailed it with this washer. If you're sitting on the fence about getting one, don't. You will not regret it. Just read the manual first, run clean cycles regularly, DON'T USE NON-HE DETERGENT, and leave the door open after every wash. They've really come a long way with these Duets since the 9100s and those belt-driven nightmares! Can' t wait to see what you do for Duet's 10th anniversary!
Most Liked Negative Review
Quiet, Pretty and Efficient, but does not actually get cloth
We had a Duet washer bought in 2002 we liked it and have always used HE soap, but recently it was not getting clothes clean, so we bought new Duet washer. We love...Read complete review
We had a Duet washer bought in 2002 we liked it and have always used HE soap, but recently it was not getting clothes clean, so we bought new Duet washer. We love the design and the jingle it plays when finished and the light up dial, and the pedalstal drawer and easy to unload , but we noticed that the clothes came out smelly and dingy or smelled of soap and the length of time for one wash is well over one hour.We tried extra rinse, we tried less soap, there are 4 pages of troubleshooting pages in the manual. Apparently washing clothes has become rocket science.We returned the washer and got a top load non HE Whirlpool(we like Whirlpool)which washes clothes in half the time and comes out clean.Maybe in 10 years, when time for a new washer, the HE technology will work, but for now we need a washing machine that gets the clothes clean.
Subscribe to Reviews
Reviewed by 510 customers
Displaying reviews 1-10
Back to top
Previous | Next »
I like it!
from Columbus, OH
Comments about Whirlpool Duet WFW94HEXW White Front Load Washer:
I like the options available. Only brand with Drain & Spin option at a reasonable price. Only con is that on three different cycles, the washer indicated it was complete but when I opened the door water came pouring out. One experience where the water did not shut off and no error codes were provided. Even though service has been called, I would still recommend this washer.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
Comment on this review
from Los Angeles, CA
Do not buy this machine. I bought it 2 1/2 years ago and now it broke and to repair it would cost as much as the whole machine. Garbage.
Bottom Line No, I would not recommend this to a friend
We replaced a front-load washer that we thoroughly enjoyed, but it had a small capacity. With our new Whirlpool we can do larger loads including comforters. We love the ease of use and cycle options. It is quiet and cleans our clothes exceptionally well.
from Avon, IN
I bought this back in 2012. MCU broke on it, $65 diagnostic, and $310 for the repair. In search of a new machine now, because I dont want to pay for something and it break again. Only lasted 3 1/2 years.
Simply to Best
from Stansbury Park, Utah
This Duet Front Load Washer is simply the best washing machine we have ever owned. We were amazed to learn about all the different wash cycle options that are available yet it is very simple to operate. We have tried several brands and are hooked on Whirlpool for the rest of our clothes washing days.
Do NOT buy this washer!! Puts holes in clothes
By Cathy the decorator
from Langhorne, PA
I purchased this washer in late 2013 and have already had to replace the gasket, which costs $400. The service person told me to absolutely get the extended warranty, since the gasket is the least expensive repair on this machine. It also puts small holes in all of my cotton clothes, which I always wash on the delicate cycle. It is a horrible machine and I'm sorry that I purchased it. It is an expensive machine and I do not recommend it.
2 years, 3 times damage same problem
from kissimmee FL
I bought 2 years ago and 3 times its need fixed I don't like this product
By Robin A
from Pocahontas, TN
I got my washer almost a month ago and I like it very much. It has lots of features, but is easy to use.
Great machine except.......
from Philadelphia, PA
We bought both the washer and dryer and were impressed with the features and functions. We really liked the automatic soap dispenser and the air fresh. What we don't like is the washer doesn't spin anywhere near a heavy load. For example, we can wash a nice load of towels but we have to split them in half and let each half spin again to get all the water out. I did check the manual and it does say loads have to be balanced. As long as the load is light, the washer spins fine. But try and throw 6 big towels in and they will wash fine but won't spin all the water out. The 10 year old washer I got rid of easily spun heavy loads. This is our major disappointment with this washer. I would rate this as 5 stars if not for this one issue which is a big one to us.
from Queens, ny
We bought this a month ago and it's a great purchase! It's easy to use, the clothing comes out clean, and it has enhanced features to boot!
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
Fill out the form below to request Better Price for this product.
Sign up for the latest information on new products, special offers, and savings opportunities at Abt and receive $25 off your next order of $250 or more.