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Whirlpool Duet WFW97HEXL Lunar Silver Front Load Washer - WFW97HEXL

Abt Model: WFW97HEUS | UPC Code: 883049217246
 Discontinued Product This item is no longer available from our website.
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Whirlpool - WFW97HEXL - Front Load Washers
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4.3 Cu. Ft. Capacity/ 1,400 RPM Maximum Spin Speed/ Direct Inject Wash System/ Stainless Steel Wash Basket/ 6th Sense Technology/ Care Control Temperature Management/ Internal Water Heater/ Clean Washer Cycle With Affresh/ Automatic Water Level Control/ 5 Temperature Settings/ LED Display/ Delay Wash Up To 20 Hours/ 12 Automatic Cycles/ Lunar Silver Finish
Availability:
Discontinued (details)
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Product Details

Energy Star Rated - No

Whirlpool Duet WFW97HEXL Lunar Silver Front Load Washer, Model WFW97HEUS

Features:

  • ENERGY STAR® Qualified
  • CEE Tier III Qualified
  • 4.3 Cu. Ft. Capacity
  • 1,400 RPM Maximum Spin Speed
  • Direct Inject Wash System
  • Stainless Steel Wash Basket
  • 6th Sense™ Technology
  • Care Control Temperature Management
  • Internal Water Heater
  • Clean Washer Cycle with Affresh®
  • Delicate Cycle
  • Normal/Casual Cycle
  • Quick Wash Cycle
  • Bulky Items Cycle
  • Whitest Whites Cycle
  • On/Off Extra Rinse Option
  • Cradle Clean™ Technology
  • Automatic Water Level Control
  • 5 Temperature Settings
  • Add-A-Garment Indicator Light
  • Estimated Time Remaining Display
  • LED Display
  • Deep Clean Steam Option
  • Hand Wash Cycle
  • Full Color Widescreen LCD Display
  • Precision Dispense Ultra
  • Allergen Cycle
  • Stain Assist
  • EcoBoost Option
  • Delay Wash (up to 20 Hours)
  • NSF Certified Sanitize Temperature
  • Specialty Cycles
  • 12 Automatic Cycles
  • My Cycle
  • Troubleshooting Information
  • FanFresh Option for up to 16 Hours
  • Quiet Wash Ultra Noise Reduction System

Specifications:

Construction

  • Drum Material: Stainless Steel wash basket

Performance

  • Temperature Control System: Care Control Temperature Management
  • Number of Temperatures: 6
  • Spin Speed: 1400
  • Number of Chambers: 3
  • Detergent Dispenser: Yes
  • Tier Level: CEE Tier III level
  • Number of Cycles: 26
  • Whitest Whites Cycle: Yes
  • Heavy Duty Wash: Yes
  • Normal Wash: Yes
  • Quick Wash: Yes
  • Delicate Wash: Yes
  • Hand Wash: Yes
  • Extra Rinse: Yes
  • Control Lockout: Yes

Approximate Dimensions:

  • Height: 38"
  • Width: 27"
  • Depth: 31-1/2"

Approximate Weight:

  • Shipping: 250 lbs

Warranty Information:

  • Manufacturer Warranty (authorized online retailer): One Year Parts and Labor
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More reasons to buy the Whirlpool WFW97HEXL from Abt Electronics
  • Abt.com is an authorized dealer (Learn More).
  • The Whirlpool WFW97HEXL is Brand New.
  • The Whirlpool WFW97HEXL Ships in a Factory Sealed Box.
 
Load TypeFront
ColorLunar Silver
Capacity (cu. ft.)4.3 Cu. Ft.
Height (inches)38"
Width (inches)27"
Depth (inches)31.5"
DispensersBleach, Detergent, Fabric Softener
Control TypeRotary - Electronic
End-Of-Cycle SignalYes
Internal Water HeaterYes
Temperature Settings5
Wash Cycles12
Reversible DoorNo
Parts Warranty1 Year
Labor Warranty1 Year
Voltage120 V
  

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REVIEW SNAPSHOT®

by PowerReviews
Whirlpool Duet WFW97HEXR Cranberry Front Load Washer
 
4.5

(based on 815 reviews)

Ratings Distribution

  • 5 Stars

     

    (601)

  • 4 Stars

     

    (135)

  • 3 Stars

     

    (30)

  • 2 Stars

     

    (15)

  • 1 Stars

     

    (34)

91%

of respondents would recommend this to a friend.

Pros

  • Easy to use (253)
  • Performance (247)
  • Convenient features (232)
  • Energy savings (223)
  • Sound level (198)

Cons

  • Pricey / poor value (85)
  • Cleanability (31)
  • Sound level (25)
  • Quality (8)
  • Design (6)

Best Uses

No Best Uses
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Most Liked Positive Review

 

Almost perfect!

This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over...Read complete review

This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over and over again for what I thought was state-of-the-art function, only to lament why this or that wasn't included. Well, this washer seems to have fixed all that was wrong with the previous washers.

Finally - a liquid detergent function that does not leak if you pour the liquid in for more than a minute before starting the load. Finally - a lighted drum for the washer. Finally - Fanfresh! (hadn't every other manufacturer previously introduced this in their top-end models?) And look - a way to program your own cycles - superb!! Precision dispense (and a way to adjust those settings dependent on your detergent and water hardness level), 1500 RPM extracts, water that goes "mostly" on the clothes, the amazing amount of wash cycles, and the LCD color panel are all amazing and deserved in this top-of-the-line model. Therefore, my quibbles are few - but I do have some.

Whirlpool developers must work on a way to get water temperature up to proper temp for each cycle (many people live in places where hot water must run for a while to get hot, and Whirlpool needs some sort of sensor that works for this purpose). Some of the other Duets have "pretended" to have this but none appear to be getting it right. This is especially important for the cleaning (Affresh) cycle. Also, continue on getting more of water out the spout to pour directly on the clothes - too much water still pours onto the seal and/or the inside of the door.

Also, the end-of-cycle "buzzer" is hardly a buzzer, and I ask for a return to (or at least an option for) something more brash and less melodic to signify that I need to get up and empty the washer.

Is there a way we can make water draining quieter? It is still quite noisy. Also, the ability to program more than 7 custom cycles would be appreciated (I hit this limit the first day, when I washed everything I owned).

Finally a way to upgrade functionality or screen colors/themes via USB (or some sort of connectivity) is needed at this point (other manufacturers have this capability).

Other than these minor quibbles, Whirlpool really nailed it with this washer. If you're sitting on the fence about getting one, don't. You will not regret it. Just read the manual first, run clean cycles regularly, DON'T USE NON-HE DETERGENT, and leave the door open after every wash. They've really come a long way with these Duets since the 9100s and those belt-driven nightmares! Can' t wait to see what you do for Duet's 10th anniversary!

VS

Most Liked Negative Review

 

Still issues with mold mitigation

This was an expensive purchase and we had high expectations for seeing improvements over our Maytag Neptune but were very disappointed in this washing machine for the following reasons:
It would have been...Read complete review

This was an expensive purchase and we had high expectations for seeing improvements over our Maytag Neptune but were very disappointed in this washing machine for the following reasons:
It would have been nice to provide some leadership in innovation of front loading washing machines by addressing mold mitigation and cleaning of lint.
What happened to design and engineering? The washing machine requires that the door be left open for air drying. The rubber door gasket does not self drain, and collects lint etc. I do have a pet and have to remove hair from the rubber gasket. The precision dispenser door requires removal and drying to prevent mold.
I was advised by the service tech the lower access panel was removed on this design making it very expensive to access the pump and pump filter.
The controls are way too sensitive and can be inadvertently changed.
It would have been nice for whirlpool to add a small low power fan to circulate air through the system to mitigate the build up of mold. The idea of having to purchase a specialty chemical cleaner to clean my machine and special cloth to wipe the door gasket seems like a poor way to solve an engineering issue.

Reviewed by 815 customers

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1.0

I will never buy another whirlpool applicance

By 

from Miami

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

I will never buy another whirlpool appliance for the rest of my life. This machine has had issues after just a few months of owning it. After the year was up I renewed the extended warranty for a price and this machine has had problems repeatedly every year it was under warranty, which I paid for. I did not renew this years warranty because I was resolute that I would just throw this thing in the trash where it belongs if it did anything else this year. Which is did, the same error code it had the first time it had its like brain repaired F08E06. The best thing is that they finally took this off the market. Whirlpool has the worst customer service, I've had LG come out personally to repair my refrigerator that gave problems shortly after the year it was bought!

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5.0

Easy to operate

By 

from Anderson, IN

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

I love my Whirlpool washer

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3.0

FRONT LOADER 4.3 DUET

By 

from FAYETTEVILLE, OH

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

I love the capacity of the large loads but they don't smell like they should. there is mold growing above the soap dispenser and no way to get to it. The tube that goes to the drum comes disconnected spaying water all over the floor and the control boards. What a fire hazard.

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4.0

Nice Machine

By 

from Vancouver Canada

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

Had this for a few years now still going strong

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5.0

Superior performance.

By 

from Oklahoma City, OK

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

We love our washer. It is easy to use and our laundry has never been cleaner. Great features.

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5.0

Love this washer

By 

from Houston, TX

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

I love this washer. My last front load washer I had to always leave the door opened and always had a musty smell. This one does not have that problem at all. No musty smell, no moldy gasket. It cleans my clothes so well. The only thing that I didn't like was the depth of this unit. It took up more space than my top loaders I used to have.

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5.0

Great washer

By 

from Axtell Texas

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

Great washer

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3.0

Good washer, except

By 

from Lancaster pa

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

Good washer, except it will not wash my 22 x 60 bath rugs. It is too heavy to spin. Surprisingly, the duet washer I bought in 2003 through 2016 was able to wash and spin out that Same size and type rug. I called whirlpool and they told me to flip the rug over in the wash but that did not help. Nor the other things they suggested. I had to throw out all my rugs. I had the same thing happen with a load of pants and it was not a very large load . Otherwise it is a good washer and I like the delay feature.

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1.0

Bad odors and costly repairs

By 

from chicago

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

i bought this washer with a dryer and began to experience terrible mildew odors on anything that was washed. I was advised to leave the door ajar all the time and that did seem to help. the washer always had a funky bad smell in the water that was discharged. Jump forward 5 years and now the computer that controls the washer broke and the cost estimate to replace it was $450 and then may not even fix the problem. I also discovered that you cannot do anything manual such as spin dry some wet towels..so i guess i am not thrilled with this washer.

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2.0

Major failure after 2 months.

By 

from Chicago

Verified Buyer

Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:

Loved it until it broke, it won't spin fast enough and seams ldrum is out of balance robbing on one side of the internal parts.
Just had technician visit today to confirm problem and major repairs to be scheduled.

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Whirlpool Duet WFW97HEXL Lunar Silver Front Load Washer

Whirlpool Duet WFW97HEXL Lunar Silver Front Load Washer

Discontinued


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