Average Customer Reviews
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(based on 38 reviews)
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Most Liked Positive Review
This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over...Read complete review
This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over and over again for what I thought was state-of-the-art function, only to lament why this or that wasn't included. Well, this washer seems to have fixed all that was wrong with the previous washers. Finally - a liquid detergent function that does not leak if you pour the liquid in for more than a minute before starting the load. Finally - a lighted drum for the washer. Finally - Fanfresh! (hadn't every other manufacturer previously introduced this in their top-end models?) And look - a way to program your own cycles - superb!! Precision dispense (and a way to adjust those settings dependent on your detergent and water hardness level), 1500 RPM extracts, water that goes "mostly" on the clothes, the amazing amount of wash cycles, and the LCD color panel are all amazing and deserved in this top-of-the-line model. Therefore, my quibbles are few - but I do have some. Whirlpool developers must work on a way to get water temperature up to proper temp for each cycle (many people live in places where hot water must run for a while to get hot, and Whirlpool needs some sort of sensor that works for this purpose). Some of the other Duets have "pretended" to have this but none appear to be getting it right. This is especially important for the cleaning (Affresh) cycle. Also, continue on getting more of water out the spout to pour directly on the clothes - too much water still pours onto the seal and/or the inside of the door. Also, the end-of-cycle "buzzer" is hardly a buzzer, and I ask for a return to (or at least an option for) something more brash and less melodic to signify that I need to get up and empty the washer. Is there a way we can make water draining quieter? It is still quite noisy. Also, the ability to program more than 7 custom cycles would be appreciated (I hit this limit the first day, when I washed everything I owned). Finally a way to upgrade functionality or screen colors/themes via USB (or some sort of connectivity) is needed at this point (other manufacturers have this capability). Other than these minor quibbles, Whirlpool really nailed it with this washer. If you're sitting on the fence about getting one, don't. You will not regret it. Just read the manual first, run clean cycles regularly, DON'T USE NON-HE DETERGENT, and leave the door open after every wash. They've really come a long way with these Duets since the 9100s and those belt-driven nightmares! Can' t wait to see what you do for Duet's 10th anniversary!
Most Liked Negative Review
Purchased this washer in June 2008. It was recently damaged from water entering the basement and I was looking to replace it with a similar model. It cleaned well, although the cycles were...Read complete review
Purchased this washer in June 2008. It was recently damaged from water entering the basement and I was looking to replace it with a similar model. It cleaned well, although the cycles were long. The door was kept open to avoid mold from forming. A problem many owners described.This time I noticed all of the comments about torn clothes. I was always puzzleed about how my clothing would tear. New underwear, new sheets, all of good quality, would come out with holes, tears. One pair of pants shredded. It was not a new pair, so I attributed that item to age. After reading the comments, now I understand why the clothing was torn. I just didn't believe that a washer could tear clothes. I had never experienced that before and I have used many washing machines. In addition, this was probably the most expensive one that I had ever used-over $1000.00 dollars. Unfortunately, I had never looked into the situation because of lack of time. Just thought I should verify what others are saying. Even the other Whirlpool models have this complaint. Whirlpools needs to correct this. I'll be looking for another brand for a new washer. I'll pay more attention to the comments before purchasing next time.
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Reviewed by 38 customers
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from Edmonton, AB, Canada
Comments about Whirlpool Duet WFW97HEXL Lunar Silver Front Load Washer:
good product no problems so far highly recommended
Bottom Line Yes, I would recommend this to a friend
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Big improvement over prior front load Whirlpool model.
from Louisville KY
Smart dispense is great, overall perfomance very good and after 1 year very good results on the washer and dryer. Solid improvements over prior Whirlpool front load model owned.
Excellent machine BUT...
from Casper, WY
I love almost everything about this washer, except for the mildew/mold that takes over the dispenser area. I've learned to completely pull out the dispenser and laying it on a towel on top of washer when done, pulling it open was not enough. So far this has helped.
Great washer for the active family.
from Kingsport, TN
My wife and I love the features available on this washer. We only wish that the door was easily reversible because of the way we had to arrange our laundry room. A little pricey but still a great washer. Did not receive the energy savings that we expected but still a great unit.
Easy to use with great performance
from FT. Morgan, Co
Clothes are clean and spin cycles reduce drying time
I loooooove my washer
from Naples, Florida
Words cannot express my delight in owning this Whirlpool washer! I have owned many others in just a few years and have found that the front loaders are really difficult to keep sanitary! This Whirlpool washer has a door that will stay ajar to let the air in and the rubber gasket will dry without getting slimy. I also love the laundry detergent drawer. You can put a larger amount of laundry detergent in it and it will dispense it automatically. Every time I show anyone our new home, I bring them in the laundry room and tell them that the Whirlpool washer is my favorite item in our home! It is the honest truth!
from bainbridge island, wa
this unit seems to work well and is not too hard to learn although written instructions are a bit complex. soap dispensing system is a little tricky for my wife who does most of the laundry.
My first front loader
from Atlanta, GA
I can't comment on this as a front loader--my first. It does clean clothes well, but takes more time than a top loader. Occasionally, water will leak out the front of the door. This seems to happen when there is an item in there that is water resistant (like a rain jacket). I believe the water sprays on it and bounces off the the front door where it runs out. Otherwise, it has been reliable for 3 months. There are many features to adjust your cleaning specifications. Of course, it looks great.
This steam front load precision washer is the best!
from Hillside, New Jersey
I had a top load whirlpool washer for 20 years, it finally died. But I am not sorry , because my new steam front load is the best washer I have ever had. I have a whirlpool dryer, which is still going strong. yes! its 15 years old still going strong. I don't really have to use it all the time now. with the new steam washer, which almost dry my clothes. But the towels, I have to put in the dryer. I am saving up for the new dryer; the match for my washer. I love it. it is worth all the money in the world.
Great looking machine, but a little short of substance
from Seatte, WA
I love the look of this machine and would probably buy it again if given a choice. The features and use are easy to navigate on the touch screen. Overall, I'd recommend it but I wish there were a few changes. First, on medium or high speed spin, this sounds like a jet engine revving up for take-off. It reaches a high pitched whine. It's not "loud" but sure isn't silent like the wash cycles are. I guess it's expected at that speed, but I was surprised. Second: I'm sure it's washing most daily clothes adequately. However, set it stains are a problem. This thing uses hardly any water. The clothes are wet during the cycles- but they soak up nearly every drop. There is no standing water in the bottom of the tub and very little dripping around. I would think the dirt just cant get 'pulled' out of the clothing without water to carry it away. I wish I could give it another gallon to 'swish' around even to make myself feel like it's doing a better job.
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