Average Customer Reviews
Energy Star Rated - No
(based on 818 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over...Read complete review
This is my fourth set of Duet washer/dryer combos, so I feel qualified to give a trustworthy review. I've followed the increasing quality/features of these Duets, and paid top dollar over and over again for what I thought was state-of-the-art function, only to lament why this or that wasn't included. Well, this washer seems to have fixed all that was wrong with the previous washers.Finally - a liquid detergent function that does not leak if you pour the liquid in for more than a minute before starting the load. Finally - a lighted drum for the washer. Finally - Fanfresh! (hadn't every other manufacturer previously introduced this in their top-end models?) And look - a way to program your own cycles - superb!! Precision dispense (and a way to adjust those settings dependent on your detergent and water hardness level), 1500 RPM extracts, water that goes "mostly" on the clothes, the amazing amount of wash cycles, and the LCD color panel are all amazing and deserved in this top-of-the-line model. Therefore, my quibbles are few - but I do have some.Whirlpool developers must work on a way to get water temperature up to proper temp for each cycle (many people live in places where hot water must run for a while to get hot, and Whirlpool needs some sort of sensor that works for this purpose). Some of the other Duets have "pretended" to have this but none appear to be getting it right. This is especially important for the cleaning (Affresh) cycle. Also, continue on getting more of water out the spout to pour directly on the clothes - too much water still pours onto the seal and/or the inside of the door.Also, the end-of-cycle "buzzer" is hardly a buzzer, and I ask for a return to (or at least an option for) something more brash and less melodic to signify that I need to get up and empty the washer.Is there a way we can make water draining quieter? It is still quite noisy. Also, the ability to program more than 7 custom cycles would be appreciated (I hit this limit the first day, when I washed everything I owned).Finally a way to upgrade functionality or screen colors/themes via USB (or some sort of connectivity) is needed at this point (other manufacturers have this capability).Other than these minor quibbles, Whirlpool really nailed it with this washer. If you're sitting on the fence about getting one, don't. You will not regret it. Just read the manual first, run clean cycles regularly, DON'T USE NON-HE DETERGENT, and leave the door open after every wash. They've really come a long way with these Duets since the 9100s and those belt-driven nightmares! Can' t wait to see what you do for Duet's 10th anniversary!
Most Liked Negative Review
Still issues with mold mitigation
This was an expensive purchase and we had high expectations for seeing improvements over our Maytag Neptune but were very disappointed in this washing machine for the following reasons:It would have been...Read complete review
This was an expensive purchase and we had high expectations for seeing improvements over our Maytag Neptune but were very disappointed in this washing machine for the following reasons:It would have been nice to provide some leadership in innovation of front loading washing machines by addressing mold mitigation and cleaning of lint.What happened to design and engineering? The washing machine requires that the door be left open for air drying. The rubber door gasket does not self drain, and collects lint etc. I do have a pet and have to remove hair from the rubber gasket. The precision dispenser door requires removal and drying to prevent mold.I was advised by the service tech the lower access panel was removed on this design making it very expensive to access the pump and pump filter.The controls are way too sensitive and can be inadvertently changed.It would have been nice for whirlpool to add a small low power fan to circulate air through the system to mitigate the build up of mold. The idea of having to purchase a specialty chemical cleaner to clean my machine and special cloth to wipe the door gasket seems like a poor way to solve an engineering issue.
Reviewed by 818 customers
Displaying reviews 1-10
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I like it!
By Banjo 8
Comments about Whirlpool Duet WFW97HEXR Cranberry Front Load Washer:
I like it a lot! But the sound bar stopped working after 1 week. Whirlpool took care of it quickly. Now I just need to find a matching gas dryer!
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
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By The dancer
from Hartly de
I have had it for at least six months and love the loading of the detergent in the machine.
I'm done with this washing machine
from San Jose, CA
After pumping the color catcher sheets, after the molding detergent drawer, today I got the F02 E03 error with all my clothes locked in the washer, I had to open the washer to get back my clothes!
Bottom Line No, I would not recommend this to a friend
I will never buy another whirlpool applicance
I will never buy another whirlpool appliance for the rest of my life. This machine has had issues after just a few months of owning it. After the year was up I renewed the extended warranty for a price and this machine has had problems repeatedly every year it was under warranty, which I paid for. I did not renew this years warranty because I was resolute that I would just throw this thing in the trash where it belongs if it did anything else this year. Which is did, the same error code it had the first time it had its like brain repaired F08E06. The best thing is that they finally took this off the market. Whirlpool has the worst customer service, I've had LG come out personally to repair my refrigerator that gave problems shortly after the year it was bought!
Easy to operate
from Anderson, IN
I love my Whirlpool washer
FRONT LOADER 4.3 DUET
from FAYETTEVILLE, OH
I love the capacity of the large loads but they don't smell like they should. there is mold growing above the soap dispenser and no way to get to it. The tube that goes to the drum comes disconnected spaying water all over the floor and the control boards. What a fire hazard.
from Vancouver Canada
Had this for a few years now still going strong
By Retired woman
from Oklahoma City, OK
We love our washer. It is easy to use and our laundry has never been cleaner. Great features.
Love this washer
from Houston, TX
I love this washer. My last front load washer I had to always leave the door opened and always had a musty smell. This one does not have that problem at all. No musty smell, no moldy gasket. It cleans my clothes so well. The only thing that I didn't like was the depth of this unit. It took up more space than my top loaders I used to have.
By Mom on the go
from Axtell Texas
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