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Reviewed by 5 customers
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Problems Problems Problems
from North Little Rock, AR
Comments about KitchenAid Superba Series EQ White Built-In Dishwasher:
I purchased the entire Kitchenaid line for my kitchen 8/2011. We bought the top of the line dishwasher (KUDE40FX) because Kitchenaid has had a reputation of top quality - not this one! It leaks water out the front door. It has done that since 2012. I was sent a new seal and it was professionally replaced - did not solve the problem. (The serviceman said the original seal looks fine but changed it anyway) I was told if you use too much soap it may leak. REALLY!!!! - I then used a 2 tsp container and only use 1 1/2 tsp of cascade soap. - Still leaks - not all the time; just enough to drip down to my furnished basement and slowly ruin my ceiling below. They also had me replace the plug to my rinse-aid. Amway detergent was recommended. It seemed to make it better. I ran out of Amway but still used just the 1 1/2 tsp amount - This week it leaked out the front door so bad that it was dripping thru to the floor below. When I turned off the dishwasher while it was running and cancelled and drained it - the dripping stopped immediately. Also, sometimes nothing works -no lights on the board - a serviceman disconnected and reconnected the wires and it worked for a while, Since then it quits off and on. If I bounce the door it would start working again-so far. I've had at least 3 service calls on this item and have made several more calls about it. I can't believe there is not a recall on this product line. Also the rollers on the top rack are broken and I must be very careful in pulling out that rack so it doesn't drop or pull all the way out. One sorry product. Its suppose to be quiet but it sometimes has a crackling sound. I had a Whirlpool before that lasted 15 years without any major problems. I've also had my Kitchenaid trash compactor and the Kitchenaid refrigerator serviced.Whirlpool - what have you done to your products?????
Bottom Line No, I would not recommend this to a friend
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Wash great, breaks way to often
from Montreal, Canada
The dishwasher works but the upper rack was poorly made. Mine is 3 years old, and I am ordering my 3rd upper rack roller assembly which wont probably last longer than the last 2, its cheap plastic. At 45$ plus tax + shipping it amounts to quite a total cost of ownership. (part PS10064063)Plus the door is now leaking and I may have to call a tech for this one. My previous kitchenaid worked 18 years with less repair than this one in 3 !Too bad, seemed an upper quality model, but I was wrong, too much plastic in the upper rack, will never last.
(2 of 2 customers found this review helpful)
from Highland Park, IL
About Me Casual Cook
After a lot of research, I decided to purchase this dishwasher instead of a Bosch. My main reasons were the larger capacity and heated dry option. I have had the dishwasher for about a month and am very happy with my choice. It replaced a 14 year old KitchenAid model and this is a major improvement over the old one. It is very quiet and I like that it has a small light on the front to let you know where it is in the cycle, based on the color. Our kitchen is open into the family room and we can't even tell that the dishwasher is running when we watch television.
Bottom Line Yes, I would recommend this to a friend
Performs Well; Be Aware of Latch Defect
from Alameda, CA
About Me Avid Cook
Item was purchased locally and installed in January; first test load went well and we were immediately pleased with how quiet it was. THEN, the second load resulted in a "flashing blue light"...owners manual says "call for service"....AFTER only two washes....!!! Bottom line, service man told us KitchenAid is selling and shipping these out with a known defect in the latch; unit won't start because it senses it is "still open". He was able to adjust it and we got two more loads before we got the "flashing lights again"; a new part was ordered and it's been working "just like new"; total down-time, about 2 weeks. Not disappointed in our choice of dishwashers, just in KitchenAid having the nerve to sells these knowing that they will probably fail and not fixing the defect.....SHAME ON THEM....!!!
(12 of 12 customers found this review helpful)
By Mom of RME
from Southeastern wisconsin
My old kitchen aid lasted over 15 years. This machine has new options like the power scrub which got even my caked on crock pot clean. Pro wash cycle works great for everyday. Wash cycles are longer but you can pick one hour to speed it up if needed. Super quiet and sleek appearance. Love the hidden controls. Delivery was super fast and installed quickly.
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