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Most Liked Positive Review
Love my new KitchenAid Superba
I use my new dishwasher almost everyday. I love how big the inside is and how I can move my upper and lower racks around to accommodate large pans. The silverware basket is...Read complete review
I use my new dishwasher almost everyday. I love how big the inside is and how I can move my upper and lower racks around to accommodate large pans. The silverware basket is great. The basket has removable tops to keep small items contained during the wash cycle. I love how quiet it is in my small kitchen. I read my manual and follow directions. The control panel is so sensitive, I barely have to touch it. I'm thrilled to own this machine. I forgot to order a control panel with a rinse and hold cycle, but I just use a quick short wash, and press cancel drain. I'm so happy to have this machine.
Most Liked Negative Review
Do not Buy the KUDS30IX
I had an old top of the line KitchenAid dishwasher that was 18 years old. It worked great execept the top dish rack rusted out and I could not find the part to replace...Read complete review
I had an old top of the line KitchenAid dishwasher that was 18 years old. It worked great execept the top dish rack rusted out and I could not find the part to replace it. My old KitchenAid was made in the good old USA and when I called KitchenAid to find the replacement part they told me 1) the part is no longer being manufactured and 2) hold on to this unit as long as I could because I will not be able to find the build quality like my old unit. So I held on for another 2 years till the rack fell apart.When the rack finally gave way - I had to replace my old KitchenAid. After weeks of research I decided to purchase the KitchenAid KUDS30ix based on my fist KitchenAid experience on build quality. I was sold on the KUDS30ix front panel display, the fact it had a food disposal, and a number of other features like my old KitchenAid. Since I upgraded my old oven and went stainless steel - I also went for that option as well- stainless steel. Out of the box the unit looked very nice, however I could tell by the weight and components of my new KitchenAid it was not built as well as my old unit. After installation and the first run of the unit the water would not drain - the only way to get the dishwasher to drain was to hit cancel/drain. That did the trick for a week and now the unit will not even drain. Also, 2 blue lights are stuck on - "Hi-Temp Scrub" and "3-Ho ur Delay". When the unit did clean my dishes it did not clean well. It left a white residue from the dish-washing liquid. I used a top name dish-washing detergent brand/pre-rinse and rinse-aid as suggested. This was the same dishwashing detergent I have been using for years in my old KitchenAid and I never had a problem.. So the white residue I feel is not due to hard-water or dish washing products. [...] I have already purchased another dishwasher a Maytag - MDB8959AWS. It has all the features of the KitchenAid and has been very highly rated by most people who have purchased the unit. The motor is also to be stronger then the KitchenAid's which I now know is a very important feature manufactures don't tell you about. Try and find on product literature - you cannot find and compare dishwashers.I was warned by a friend who purchased a similar KitchenAid unit and was very unhappy with the performance of her KitchenAid. I wish I had listened to her..... This brand has gone way downhill since manufacturing in China. The same may hold true for Maytag - at least the motor is stronger however.
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Reviewed by 56 customers
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Not a good buy
from new jersey
Comments about KitchenAid Superba Series Bisque Undercounter Dishwasher:
I have had this for 2.5 years. The dishwasher broke and it cost nearly as much to to fix as it did for the original purchase.
Bottom Line No, I would not recommend this to a friend
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JUNK, DO NOT BUY
By Rob the dishwasher
from Orlando, Fl
Upper rack rarely works, had to replace one roller $225,that was my direct online parts price. I will never buy KitchenAid again. Had it serviced 2x in first year, then roller replacement I did myself after warranty. We usually have to run each load twice.
The dishwasher is unreliable
The dishwasher frequently freezes and can only be reset by shutting power off to the dishwasher.Support for the products is poor at best. Replacement parts (such as the glass rack adapter) are shipped without installation instructions. the kitchen aid part is out of stock but they will sell you the Whirlpool part for $5.00 more.
Piece of junk
By Disappointed in Neenah
from Neenah, WI
Have replaced the rollers twice on top rack. Now the dishes are not getting clean. Checked the wash arms and neither one moves during a wash cycle. My guess is pump is shot. Waiting for service man to verify. 16 months old and I'm sure no longer under warranty!
Very unhappy with this dishwasher
By Unhappy in IL
Although it is quiet and does a great job with the pot scrubber option on the lower rack, that is about all the good I can say. I had to replace the top shelf hardware within months of purchase with METAL parts that should have been used from the start. Now, nothing on the top rack gets clean at all, but the bottom rack is fine. Little clips and tine supports fall off easily, As others have noted, the controls are way too touchy, just barely brushing one activates it. This dishwasher is less than 2 years old.
(2 of 2 customers found this review helpful)
Simply unreliable product
By Mike Molecule
from Creedmoor, NC
Our KUDS30IXSS was purchased just over 2 years ago. The latch went defective after 1 year, got it repaired for a couple of hundred bucks. Today (2 years after purchase) the unit is dead, won't power up and is full of water. We are planning on getting ANYTHING except a KitchenAid. Simply unreliable.
Great Product & Great Customer Service
We have had our dishwasher for several years now. It still does a great job cleaning our dishes. We had an issue with the top dishwasher rack- it was still under warranty so Customer Service was able to send us a replacement.
Bottom Line Yes, I would recommend this to a friend
Horrible Quality- Falling Apart
By Lew the manual dishwasher
from South Dakota
Have owned for just 2 years. Plastic parts in rack break, replace, then break again. Brittle and weak under light loading. Upper rack stopped rotating, more broken plastic components. Contacted manufacturer each time, no apologies but will sell parts. Will also sell an additional warranty to cover the repair for $275, because there are likely more problems coming! This is one third the cost of what I paid for the machine just 25 months ago. After owning 3 homes and bought a new dishwasher for each this is the most expensive and has been the worst purchase decision. I shall never buy a Kitchen Aid or recommend again.
(1 of 1 customers found this review helpful)
By Very Upset
from Macomb, MI
Broke down 4 times in 4yrs. I give up on all Whirlpool products (Kitchen Aid, Maytag, Jenn-air & Amana). Company does not stand behind their products, customer service is awful. We also had issues with our Microwave-Oven Combo. I've spent $981 in repairs in just 4yrs after spending over $6K on KitchenAid products when re-doing the kitchen.
Not good service, poor quality on upper rack
I just purchased a home with this unit and having an issue with the top rack. I look at the reviews which clearly state there is an issue, and that some individuals received help with the top rack. Now I try the live chat, and is told they not seen an issue with the top rack. Shocking
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