Average Customer Reviews
Energy Star Rated - No
Need more help?
Like this category?
(based on 33 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great control over food
We just bought our fridge. We love it, but as with anything it has faults. I love the LED lights, but they are borderline dim. Probably just used to our old incandescent...Read complete review
We just bought our fridge. We love it, but as with anything it has faults. I love the LED lights, but they are borderline dim. Probably just used to our old incandescent bulbs. Love the temperature control you have over your food. The power cooling feature works well for when one needs to make ice fast for many guests visiting. The one major gripe would be the very few mounts available for personalizing the shelfs. There seem to be only one or two configurations that work. I would buy it again though, love the Twin Cooling.
Most Liked Negative Review
Ice production is extremely poor.
If ice production is important to you, you should not purchase this refrigerator. It does not produce enough ice for my family of two. We keep a bag of purchased ice in the...Read complete review
If ice production is important to you, you should not purchase this refrigerator. It does not produce enough ice for my family of two. We keep a bag of purchased ice in the freezer at all times. It's embarrassing when guests are visiting to bring out my bag of ice. After our purchase, I was told by the retailer that the Samsung brand produced less ice than other brands - 6 cubes every 90 minutes - NOT NEARLY ENOUGH! This is the only feature I don't like. Other than the ice production, we have not experienced problems. We've had many refrigerators and have never before experienced this problem. The icemaker has been replaced but the problem remains. It's just not designed to do any better. The cubes also hang frequently and jam causing a messy cleanup and loss of the few cubes we have. Very poor design.
Subscribe to Reviews
Reviewed by 33 customers
Displaying reviews 1-10
Back to top
Previous | Next »
solid and roomy
About Me Casual Cook
Comments about Samsung RS265 Black Side-By-Side Refrigerator:
the shelves door and drawers make for easy to see storagr
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
Comment on this review
Door Ice Maker Ongoing Issue
from Henderson, NV
Comments about Samsung RS265 White Side-By-Side Refrigerator:
The door ice maker has been an on going problem since we purchased the product. While we love all of the other Samsung products that we have (e.g., LCD TV), the refrigerator has been a major disappointment.
Bottom Line No, I would not recommend this to a friend
Great product-We are very happy with it.
from Orland Park, Illinois
Comments about Samsung RS265 Stainless Steel Side-By-Side Refrigerator:
The men who delivered the product were great!!!! Very professional and polite. They did a wonderful job bring the frig in my house.
Great fridge with a couple of minor faults...
from New Baden, IL
We purchased this fridge along with a new range and microwave. It provided the biggest bang for our buck compared to other units we looked at and was also a consumer reports best buy for this price range. We were a little concerned with the in-door ice system but liked how much more room it provided inside the freezer side. The lighting is good and there is plenty of room inside. I like the fact that the water doesn't come out ice cold although it's definitely cooler than water out the faucet. The ice maker took a while to get going but hasn't left us short since it filled up. It does have a smaller bin than our old fridge but it's still adequate for our family of 4. My minor gripes are related to the angle and position of the water dispenser nozzle and the lack of a drip tray. The nozzle that dispenses the water is angled in towards the door. This makes it a little tricky if you're trying to fill anything but a glass or cup. There is a set of small indentations under the water dispenser but these can only handle a few drops of water before you have water running down the door onto the floor. Holding cups an extra second or two after the water shuts off helps to minimize this but it's easy to end up with overflows, especially if you're filling a bottle which you can't easily see into. A proper drip tray would help with this issue. Apart from these minor issues we are very happy with our purchase. The fridge is quiet, appears to hold it's temperature well and has plenty of room. Fix the drip tray and I'd give it straight 5 stars.
Ice maker is poorly designed
Very pleased with everything BUT the ice maker. It clogs up and the ice jams in the chute to fill a glass. It is a very messy job of removing the ice bin because it's stuck with ice and then you have to insert your fingers into the chute to remove the ice cubes which spill out and fall onto the floor. This problem must be extensive because Samsung has on-line instructions on how to unjam it.
This purchase surpassed my expectations!
from Indianapolis, IN
My family is very pleased with our purchase of the Samsung side by side. Not only does it look nice, but it has plenty of room for storage in both the refrigerator and freezer sections. The ice/water feature is also a nice bonus.
from Lynchburg VA
"It's awesome inside and out"
By Ray Sanchez
from Carol Stream IL
This is our second Samsung Fridge the last 10 years. The design is beautiful and the maintenance is almost none. I should also the efficiency of this fridge.
Service and delivery comments:
Customer service was very accommodating with the schedule. Delivery was prompt and the 2 guys were very professionals and efficient.
Avoid this model
from Syosset, New York
I purchased this model in 2011. Three months later it blow up (could not be fixed). The unit was replaced with a brand new one. The current refrigerator simply does not cool properly. Example: freezer set to -8F, refrigerator set to 36F. Although the outside panel says the temperatures have been reached, the real inside temperatures (per my own thermometers) are 32F in freezer and 44F in the freezer. Numerous technicians have been unable to fix this!
(1 of 1 customers found this review helpful)
Don't Do It
from Wauconda, IL
Horrible shelving, you are at the mercy of the manufacturer's design. For some reason they thought it was a good idea to have a refrigerator were you cannot adjust the shelf height. There a so many better options out there right now with multiple shelving set ups. While using the ice dispenser it spits out shards of ice chips that miss the cup and go straight to the floor. Also when removing the "ice bucket" from the freezer to fill a container or whatever it's awkward and difficult at times to put the thing back. We have cursed this thing out almost every time we remove it. On the bright side it is an attractive refrigerator.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
Fill out the form below to request Better Price for this product.
Sign up for the latest information on new products, special offers, and savings opportunities at Abt and receive $25 off your next order of $250 or more.