Average Customer Reviews
Energy Star Rated - No
(based on 54 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Cooling Power for Cool Cash
Having read extensive reviews of refrigerators before going shopping, and then visiting four different retailers to listen to sales presentations this refrigerator stood out in its price class. Its lighting system, water filtration...Read complete review
Having read extensive reviews of refrigerators before going shopping, and then visiting four different retailers to listen to sales presentations this refrigerator stood out in its price class. Its lighting system, water filtration system, ease of moving shelves around, etc. It is so quiet the only time we hear it is when ice is dropping into the ice container and as it fills with ice we are hearing less and less. Stylish, and dependable all four sales pro's at there stores had high praise for this units quality.
Most Liked Negative Review
Can't do the most important thing
I purchased this product more than two years ago and it has become the most disappointing major appliance I have ever owned. I researched thoroughly and my research led me to this purchase, but...Read complete review
I purchased this product more than two years ago and it has become the most disappointing major appliance I have ever owned. I researched thoroughly and my research led me to this purchase, but my research was obviously flawed. When my unit was delivered and installed I familiarized myself with the operations. I quickly discovered that the refrigerator side could not maintain a temperature less than 45 deg. F. I contacted my retailer and they replaced my unit with another. This unit was marginally better and would keep a constant temp of about 40 deg. F. when the unit was set to it's max cool setting. However, over several months the temp rose gradually into the mid 40's . I requested and received warranty service on this problem. The serviceman confirmed the problem and replaced the main circuit/memory board. Again, the problem abated for a few months, but again returned. My unit is now well beyond the warranty period and keeps a constant temperature (when set on the max setting) in the mid 40's, which, of course, is undesirable and not consistent with food safety. So I can't really allow anything to spend more than a couple of weeks in the refrigerator side before I toss it out. I know my refrigerator thermometers are accurate (I have used several) . I also know nothing is blocking the flow of cool air into the unit. The freezer side works as it should, but the refrigerator side is beyond disappointing. So I am already looking for a replacement, even though I should have another 10 years or more to enjoy the significant investment I made in this unit. What a frustrating purchase!
Reviewed by 54 customers
Displaying reviews 1-10
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Good Features but coils freeze.
from Atlanta, GA, USA
Comments about Samsung RS263 Stainless Steel Side-By-Side Refrigerator:
Was only over a year into owning when called out a tech to service. Not under warranty. Thought parts needed replacing but air coils or whatever they're called froze up. It was the Styrofoam behind the plastic back wall that iced up and blocked airflow. Ended up using dry ice for 2 days until a tech could get out to the house. Had to remove all foods and let it defrost overnight. Saw online where this was a major problem with a lot who owned this model. Most people only seemed to have to do this once. I hope that's the case with me too.
Bottom Line Yes, I would recommend this to a friend
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(0 of 1 customers found this review helpful)
Best Refrigerator on the Market
This Samsung refrigerator is the best refrigerator on the market barring none! Starting with the overall style, beautiful color, lighting, shelving configuration, door shelves, display, functionality etc, etc... I can't say enough good things about my Samsung! I would recommend Samsung to anyone/everyone looking for a high quality product!
from San Leandro , California
I love samsung and everything they produce. Was excited when I saw the fridge had to get it No looking at others I was sold at first glance
(1 of 1 customers found this review helpful)
A loyal Samsung customer, a lesser performing refrigerator.
from Hendersonville, NC, USA
I bought this new side by side refrigerator based on several positive consumer ratings and also because I have always gotten a great product from Samsung. Not this time. First of all, the ice machine spits out ice like a machine gun, and keeps on ejecting ice after the lever is released. Everyone who gets ice comments on this. We are constantly picking several pieces of ice off the floor after removing a glass from the dispenser. You have to be very careful or it will break thinner glassware. With only a couple of months before the warranty expired, the cooling unit on the refrigerator side went out and that had to be replaced. We have noticed a large crack in the freezer door inside molded shelving area about 6 inches long. I cannot figure out how that happened. Sad to say but my wife regrets our purchasing this refrigerator. Me too. Sorry Samsung, but we either got advise on a refrigerator purchase or a bad unit. It works fine otherwise, but it is not up to what I have come to expect from Samsung.
Bottom Line No, I would not recommend this to a friend
from Tampa fl
The ice maker does not stop once you remove your glass
worth the money
from Brunswick, ME, USA
I love it! it simply works great! I do wish it had one more light in the top however I think that was improved on the newer model, also I wish the top shelf was 2 inches taller so it would hold a 2 liter soda bottle. Other than that, its perfect! its quite, I noticed a smaller electricity bill after I bought this one to replace a 5yr old refrigerator.
Product is sleek with robust features
Beautiful fridge with many power saving features and the lighting is great. We have had the fridge for over three years now and I have only had to have the front LED replaced once under warranty. The only issue I have is with the ice dispenser which throws out extra ice now and again. Very pleased with my purchase.
The shelves on door need to wider
from Sw Florida
My ice maker drops ice 1/2 hour after we get ice all the time and the shelves need to be made stronger and wider otherwise I love it I fit a lot into it and love the led lights
from Plano, TX, USA
This is a great product.
This product does everything it says. You really need to follow directions on the WEB site for the ice maker. This is a great product.
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