Average Customer Reviews
(based on 25 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Versatile dryer with well thought out features
The dryness level settings actually work very well â€" our previous dryers have never gotten this right â€" when you set the level to...Read complete review
The dryness level settings actually work very well â€" our previous dryers have never gotten this right â€" when you set the level to â€œvery dryâ€� it is really â€œvery dryâ€�; this is a real issue here in San Francisco since clothes will mold unless dried properly. The steam feature of this unit has come in very handy to quickly remove wrinkles from clothes â€" how often have you been ready to head out to a formal event and found dress clothes had wrinkled in storage â€" lots easier to throw into dryer and stream at last minute while rushing to get ready. Stream has also been nice for dealing with some old family heirloom stuffed animals that could never have survived washing cycles â€" even delicate hand washing. I do have a couple minor negatives to mention. The steam mechanism requires you to manually fill a tray with water to use the mechanism â€" I would have really preferred they supply a direct water hookup like my ice maker has. When I installed the unit and ran the â€œflow testâ€� the indicators did not act like the manual showed they should â€" I had to call customer support â€" they were very helpful in understanding it was just a documentation error â€" hopefully it is now corrected in the manual. I am still unclear on how, and when, to clean the dryer drum â€" instructions on this were very oddly phrased â€" I have not yet called customer service to ask for clarification.
Most Liked Negative Review
Poor Quality, Slow Repair
My new dryer was delivered with a bad main controller board. As a result when the gas valve tried to open a loud alarming sound came from the lower right corner of the unit....Read complete review
My new dryer was delivered with a bad main controller board. As a result when the gas valve tried to open a loud alarming sound came from the lower right corner of the unit. It was explained to me that the control panel was intermittently not sending the right voltage to open the gas valve and that was causing the sound. It took 3 week to get it fixed by an authorized LG tech. This was three weeks of hanging clothes inside on wash line because my old dryer was removed when the new one was delivered. The features and ease of use are superior; unfortunately the qualify of the manufacturing and the service recovery process after the sale leaves me unwilling to consider another major purchase of an LG product.
Reviewed by 25 customers
Displaying reviews 1-10
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from Temeku Drive, Temecula, CA 92591, USA
Comments about LG DLGX3361 Graphite Steel Gas Dryer:
I love this dryer and all the bells and whistle. Mostly i like the steam dry to freshen my dry clean items. I gave it four stars because of the sensor. I dry my clothes for 20 minutes and hang. The other items i finish drying. Unfortunately, the sensor does not sense the moisture in the towels and finishes the cycle too quickly. Fortunately, there is a timed cycle which is what i use to finish drying. Otherwise, this is a great product and would recommend to anyone.
Bottom Line Yes, I would recommend this to a friend
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Good features but doesn't always deliver
from New York
Using sensor dry, clothes still come out damp sometimes. Preset cycles don't all do what you want. Steam feature doesn't always get the wrinkles out and takes too long. Manual doesn't go in depth enough to explain all the features. Overall though functions well as a dryer.
Bottom Line No, I would not recommend this to a friend
LG - the best customer loyalty in the universe!
By Alfred L.
from Ventnor, NJ
Our home was damaged by flood water from hurricane Sandy. Our LG washer and dryer were affected by the water. LG made a decision to repair, AT THEIR COST, any LG product that was impacted by hurricane Sandy. It did not matter whether your appliance, TV, etc was in or out of warranty. My washer and dryer were repaired and work like the day I bought them. In my eyes, LG's customer loyalty has exceeded every other other company in the industry. To repair their products at their cost after a devastating event severely impacted the East coast of the United States is unprecedented. LG is completely loyal to their customers and as a result, not only will I be a LG customer for life, but I will promote their business as if it was my own. From my heart, thank you LG.
Product is Awesome~
Love this dryer, especially the SteamFresh de-wrinkle feature.
LOVE the Steam feature!
from Longmont, CO, USA
My favorite features are Steam Fresh and Wrinkle care. So much easier to iron my husband's shirts after that!
Love this Dryer! It is very beautiful and does a wonderful job!
Amazing Dryer--The Best Ever
from Ontario, CA, USA
An amazing product. Our mother-out-law made this and it's matching washer a Christmas gift, and we could not be happier. Our electricity and gas (and, for the washer, water) use has dropped to nearly nothing. It's astounding how perfectly clothes look and feel when they come out.
from Lancaster, CA
Great dryer bought it along with the steam washer. Haven't really tried the steam cycles yet but the antibacterial cycle works great for those gym clothes.
Best Dryer I ever owned.
By Mr. Clean
from Pomona, Ca
I was on the fence about buying this dryer but when I was able to see it in person at the store I did not hesitate to purchase. The dryer has been used a lot since the short time I've owned it and always works excellent.
from Lake in the Hills Illinois
About Me Occasional User
DOES THE JOBSAVINGS ON NATURAL GAS & ELECTRIC.
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