GE 27" Unitized Spacemaker Stack Washer With Gas Dryer - GTUP270GMWW

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

Hopefully GE actually gets me the rebate they promised after a repair call. We will see...

Service and delivery comments:

ABT did a FANTASTIC job - as usual!

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

I have had this washer and dryer for three weeks now. Laundry is a much shorter task. The new washer spins clothes so much faster that it takes about half the time in the dryer. That is also going to save energy and money in addition to tie.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

This product has a lot of settings, has large capacity and works well.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

We ordered this unit solely due to ist compact space. The unit fit the space perfectly!!

Service and delivery comments:

delivery was prompt and the removal of the old unit for no cost was exceptional.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

So far the unit has been great. It's not as loud as other reviewers have stated and it seems to dry clothes very well. I like all of the settings it has. The washer is a bit low where you really have to bend down to get the clothes out, but it's not a deal breaker. The dryer is huge and the lint trap does a great job.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

Easy to use.

Service and delivery comments:

Great services as always!!

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

We purchased this unit in early 2012 to replace a previous similar GE unit that happily lasted 12 years.

Do not buy this unit (as of 2012). This unit is apparently a relatively new design/redesign as of 2012 and it was badly done. Considering there two obvious flaws in the first couple months I am very concerned about "what's next".

The initial flaw (which ABT dealt with well) is the knob immediately broke. Several other people had experienced this (as noted in other reviews) and ABT was aware of the problem and resolved it quickly by getting a replacement knob and later a correctly designed knob to us.

The fatal flaw of the unit is the dryer destroys clothes with "small stuff on it". Small buttons, spaghetti straps, draw strings with knots, and similar items catch in the gap inside the dryer door between the spinning tub and the door (in my opinion). This is a theory I seen in other reviews on different sites. I have also seen it proposed the lent trap catches them. I am not sure which is correct, but the end result is the caught item is at best severely abused (twisted round-and-round) and worst case torn.

The ABT service man that came out when we reported the problem was unhelpful (which I find uncharacteristic for ABT) leaving my fiance with the suggestion to not to dry things. To be fair, we have not followed up with ABT again on this issue (though we will be).

I subsequent search of the internet found other people having the same problem with the dryer. The proposed solution was to use shims to give the unit a slight backward tilt so the clothes are not pushing against the front of the unit when drying and thus less likely to be caught. I have tried this with no improvement.

Service and delivery comments:

Delivery - excellent.
Resolution of broken knob - excellent.
Resolution of destruction of clothes - unsatisfactory but still on going.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

The dryer's lint basket catches strings, straps and buttonsand rips them apart. We have had this dryer for a little over two months and it has destroyed 3 bras and 5 shirts.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

Great small washer/dryer for the price. SOOOO much better than our old one

Service and delivery comments:

Delivery man messed up the walls during delivery, ABT should be sending us a check for damages.

Comments about GE 27" Unitized Spacemaker Stack Washer With Gas Dryer:

I found very few options for stackable washer/dryers that would fit my small closet space in my kitchen. In fact, this was pretty much the only option that fit the bill (gas, etc.)and it was one of the most epxensive. I was bothered by the lack of more affordable options, but I really do love this unit. I did have to remove my closet door to accomodate it, but it was the most shallow option. It works great and has a much larger capacity than I was used to. So, a word of advice: make sure you have all of your measurements and for the depth you'll need to add on another 4 to 4.5" to accomodate the hose.

Service and delivery comments:

As always, the ABT delivery team was professional and accomodating. I have never had a bad experience - even when I needed to switch out my unit for a more shallow one.
Customer service is always the best. I never consider going anywhere else as I've been so happy with ABT>