Average Customer Reviews
Lighting / Controls
(based on 36 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Excellent choice for energy-conscious buyers
We chose this over other brands and models because of its Energy-Star rating and corresponding affordable price tag: only a handful of kitchen canopy hoods are Energy-Star rated. For the size of our...Read complete review
We chose this over other brands and models because of its Energy-Star rating and corresponding affordable price tag: only a handful of kitchen canopy hoods are Energy-Star rated. For the size of our application, its relatively low-cfm works fine. We use spices and oils in our cooking and the exhaust draw is pretty good at sucking out the odors/ hot air. Make sure its installed per the description in the manual. Ease of cleaning and operation is appreciated. Overall, its a good, well designed, inexpensive no-nonsense workhorse in our kitchen.
Most Liked Negative Review
We had Whirlpool Gold Series appliances put in our new home just under three years ago. The range hood light does not turn on or flickers sometimes when the fan is on. I...Read complete review
We had Whirlpool Gold Series appliances put in our new home just under three years ago. The range hood light does not turn on or flickers sometimes when the fan is on. I called costumer service and was told the appliance is no longer under the 12 month warranty. This is more of a decorative appliance and not heavily used like a dishwasher,cooktop, and oven. We have used the light on the range hood a total of 10 times or less over the time we have lived in our home. When you factor in the service call, replacement part, and labor it would make more sense to replace the range hood considering the longevity of this appliance is 2 years and 8 months. I expected more from a company of your magnitude on all levels.
Reviewed by 36 customers
Displaying reviews 1-10
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from Grand Rapids, MI
Comments about Whirlpool 36" Stainless Steel Wall Hood:
Works well but less than 1 year old and light has gone out! Also, having a hard time locating a replacement bulb.
Bottom Line No, I would not recommend this to a friend
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Great style hood
I love the style of this hood very straight lined and quiet. the extension kit for the hood is in pieces which I wish was one long piece (no seems)
Bottom Line Yes, I would recommend this to a friend
I've used this hood for 2 1/2 years. It has worked fine. I found a natural cleaning solution for the 3 air vents which includes hot water, dish soap and baking soda. They came out looking brand new after a light scrub. The next part is a MAJOR complaint. The lightbulb went out in the hood. One would think that's a simple fix. *MOST people would think this. I was going to take the cover off and take a look at the bulb to reorder. There is a screw that appears you need a special tool to remove. I went to my appliance folder for the hood and pulled out the owners manual. Whirlpool tells you the type of bulb needed and tells you to unscrew to remove cover. NO WHERE does it mention the type of screw of the tool needed to remove it. #1 FAILED ATTEMPT. I then called the number on the manual. Good luck trying to reach someone. I waited 15 minutes the first time then opted to have someone call me back. I rec'd a call about 20 min later and I had to press an option saying I was ready to take the call. After another 3-4 minutes the call dropped. I'm started to get really annoyed now. I call back and I'm on hold another 10 minutes and I see they are calling me back again. I finally reached someone within 5 minutes. Nora took down my name, number, make and model of hood. She said she had to get me in touch with another group. I literally waited another 15-20 minutes before I got someone. I explained the situation and what the manual said. She put me on hold to research the issue. I waited another 5 minutes and she comes back on to read me what the manual says! Nothing! She said without reaching an engineer she couldn't help me. She said I've had the range too long to have someone come out. I explained to her that I do not need someone to come out to screw in a lightbulb! I can do that but Whirlpool dropped the ball in explaining what to use. I have two extremely small allen wrenches and neither fit this 'screw'. I asked if she was gong to reach out to someone but she said no.
Quiet and great exhaust
from charleston sc
my builder bought this hood. i like it
(0 of 1 customers found this review helpful)
By Extremely satisfied in Vegas
from Henderson, NV
Just very nice
Good product with minor oddities
from Albuquerque, NM
The product works well at what it's designed for. Click in filters fit nicely and suction is good. There are a few things that would be nice to change:1) Buttons for fan speed are difficult, especially for any Non-English users. 2) Buttons are small and would benefit from tactile feel to identify by touch. 3) Bulb is florescent which is okay, but really would benefit from being LED
(1 of 2 customers found this review helpful)
from Lakewood co
Came with new home glad I chose it
from Charlotte, NC
It looks good and works well!
(1 of 1 customers found this review helpful)
Only negative, the light lense is lower then the front of the hood. It shows a band of light, should be ressed so you do not see actual light Other then that, 7 months, no issues.
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