Average Customer Reviews
Energy Star Rated - No
(based on 1127 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Cold fridge, poor design
this refrigerator is very cold, had to move it down to the lowest setting because it was freezing food at the bottom. i have had this fridge since Nov and had to have repair...Read complete review
this refrigerator is very cold, had to move it down to the lowest setting because it was freezing food at the bottom. i have had this fridge since Nov and had to have repair service because the interior water holder froze up and wouldn't dispense water. the other main gripe i have about this fridge is the interior design and the full width pantry drawer. the fridge is designed in such a way that nothing fits, large or gallon pitchers have to be placed at bottom where the slide out drawer is so it will fit. the middle light is inconvenient because tall things won't fit there. the worst design is the pantry drawer that falls off the rails if you dare put too much cheese etc in drawer. it definitely won't hold as much weight as there is space. it is very flimsy, and i have already had the rails and drawer replaced. my belief is that it is a design flaw. the way it is designed this drawer just fits on one shelf and that shelf basically has to be on the top. when the drawer falls off or gets cockeyed, it falls on whatever you have on the second shelf. i also wish the freezer door containers moved. the only design that i have been happy with is the door space and containers. i would think hard before purchasing, as it is not a fun fridge to live with. there was not a floor model for me to see prior to purchase, and even if there had been, actually putting food in and living with it has shown it is poorly designed. the main reason i purchased is because i wanted filtered water, which has been fine except when it froze, and it makes me nervous it will do this again. so far, still under warranty and customer service was helpful.
Most Liked Negative Review
Poor choice in refrigerators
My fridge went out a month ago and I panicked because I had just restocked everything. I looked online at a large furniture/appliance store and saw this relatively inexpensive model. It happened to...Read complete review
My fridge went out a month ago and I panicked because I had just restocked everything. I looked online at a large furniture/appliance store and saw this relatively inexpensive model. It happened to be one that they could deliver the next day so I bought it based on that. I had never bought a Whirlpool appliance before in my life, but thought that they had a good reputation. Not seeing it in person was a disadvantage, but I am disabled and not able to get around to do this kind of shopping. Plus everything in my old freezer was defrosting. I should have paid more attention to the details but I needed a new one urgently. First of all, it's unattractive. Very square corners and door handles don't line up. And both doors slam back all the way open if you open them too far. Also they don't give you enough white covers to cover all the holes if they have to switch the handle to the other side.Then I noticed that it uses the MOST energy on the Energy Guide. Also, the butter container at the top of the door has a clear plastic door that flips up and slams back loudly and doesn't leave enough space to put a butter dish in it. So I took the plastic flip-up door off and that gives me more space to get the butter in. All in all I feel it is very poorly designed, very unattractive and poorly made and I regret very much buying it. I will, however, take part of the responsibility due to the fact that I made this purchase in such haste. I just didn't realize they made refrigerators like this. So partly my bad.
Reviewed by 1127 customers
Displaying reviews 1-10
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from Stockbridge, Ga
Comments about Whirlpool WRT311SF Black Top-Freezer Refrigerator:
New appliance put in my house and it is great
Bottom Line Yes, I would recommend this to a friend
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Very nice refrigerator
from Salem, OR
Our new Whirlpool refrigerator replaced an old Kenmore that was on its last leg. It is so nice to have a new one that works. So much room in the new Whirlpool. The stainless steel finish looks so good in our kitchen.
We got this refrigerator with the house we just bought. It was the perfect size and I was able to put all the food for our parties in it along with our "everyday" food. We don't have kids in the house but I would imagine if I can put 3 - 4 party trays in it you could feed the kids too.
from Madison, wi
Perfect size for nook in kitchen
from New Hampshire
Died after 3 years and 9 months of use!!! Unacceptable by any standard. What a piece of junk. I'm done with Whirlpool products.
Bottom Line No, I would not recommend this to a friend
(1 of 1 customers found this review helpful)
Bought this for a condo. Perfect size. Only lasted 2 yrs before stopped staying cold in refrigerator compartment and no longer defrosts. Bummer.
(0 of 1 customers found this review helpful)
Moveable shelves, innovative compartments.
Terrible temperature control
from Minneapolis, MN
Single temperature adjustment would not keep food frozen and not freeze food in the refrigerator portion. Can choose frozen lettuce or soupy ice cream. Multiple repair calls and no solution I am currently waiting for total breakdown so I can buy a different refrigerator.
(3 of 3 customers found this review helpful)
Not a good buy
from Covington LA
After 3 years we have lost several gallons of ice cream. About once a month it stops freezing then goes back to freezing. Makes no sense! The refrigerator will freeze your lettuce. Too small for more than 2 people.
frustrating drawer and center temp control
from stroudsburg, pa
Drawer for meat and cheese falls off track constantly. Temp. control is smack center of top of refrig. making it impossible to put milk in center....Freezer sits too low, making a person have to stoop over to see inside refrigerator (and we're short!). came with a dent... Only had two years- had to buy due to space in new home for fridg. Thinking about putting in the garage since it's such a frustration and getting something else. Daughters have different brands and no problems. Dealer was supposed to come and try to fix drawer and replace door. however, due to severely harsh winter and our driveway, we could not get them to us and warranty expired. Also, freezer does not freeze food well. have to use other freezer for ice cream.
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