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(3 of 3 customers found this review helpful)
Stopped working after 2 weeks
Comments about KitchenAid 36" Commercial-Style Stainless Steel Dual Fuel Range:
I received an error message on my range and called whirlpool they subsequently sent a repair guy with a replacement part a week later, however, they determined the part was not correct to fix the oven. They came back with a new part the following week and it also did not fix the oven. Whirlpool was called directly by the repair service but they indicated they were unable to determine the problem based on the series of error messages. At this point I've owned the oven for almost a month but it only has worked half the time. I'm waiting for the repair service to come a third time. Fingers crossed?To be honest my range provided much enjoyment when it worked. The design of the range and functionality of steam assist is a chefs dream. I chose this range over Other high end brands....but now I'm going to need some awesome customer service to recommend this to a friend.- Questions for kitchenAid -How many repair visits are required for a product to be deemed a lemon? Does my range qualify for replacement it was purchased new through whirlpool? If so can expedited service be arranged I miss being able to cook food so does my family. The range was purchased so many wonderful meals could be produced but thus far has resulted in take out.Does kitchenAid have other customers experiencing these types of problems?
Bottom Line No, I would not recommend this to a friend
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(4 of 6 customers found this review helpful)
from Memphis, TN, United States
I just built a home and selected all Kitchen Aid appliances. I purchased the dual fuel with the steam assist. I am very happy with this purchase. It gives me the WOW factor
Bottom Line Yes, I would recommend this to a friend
We love everything but the cleaning
from Albany, NY, USA
We bought all Kitchenaid appliances for our new kitchen. We love this range. What we don't love is the cleaning. The stove top is accessible but not removable. In the past we have had liners that came out and were easy to clean in the sink. You can only clean these where they lie. The grill does come apart but is has many parts to clean and can get very greasy. One other thing about the grill is that like many grills it has hot and cold spots. Things cook much quicker at the back of the grill. Repair person tried to adjust this to get a more even heat but was unable to.
(2 of 2 customers found this review helpful)
I would have expected better for the $
About Me Casual Cook
I have owned this stove for 1 year now. I am happy with the large cook surface, plenty of burners and the appearance, however, I can think of more cons than pros: The lowest oven rack is ball-bearing and tilts front when pulled out the whole way. Because it is convention, the oven depth is shallow, I cannot fit cookie pans long ways. When baking sugar cookies, it is evident the oven cooks uneven by observing the browning of the sugar cookies. Oven size is small: I can only fit a 20lb turkey and 1 casserole dish in it, not what I expected for this price. Front power burners should be in the rear for boiling, they are practically useless for simmering, I just cannot dial in the burner for a good simmer of vegetables. Oven racks get hung-up on the oven lights when sliding in an out. If this were equivalent to an expensive/luxury car (which price wise it should be the best of ovens) it would be discontinued.
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