Average Customer Reviews
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(based on 65 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Super Capacity. Can't believe it's "counter depth"
I'm very pleased with this purchase. The freezer has great capacity and all stored items are easy to see and retrieve. The shelf settings work well for both short and tall items. I...Read complete review
I'm very pleased with this purchase. The freezer has great capacity and all stored items are easy to see and retrieve. The shelf settings work well for both short and tall items. I like having the big shelves in the door for gallon milk jugs, juice cartons, and all those salad dressing bottles. It's nice to have the wine chilling rack, too. I especially like the way the lights gradually increase intensity as you open the door. My complaints are few and minor. I've learned to cup my hand around the top of the glass when getting ice from the dispenser to avoid ice shooting out and falling on the floor. Also, as with most stainless steel appliances, the handles and surface collect fingerprints daily and require a quick wipe. This is the best refrigerator choice I could have made for our kitchen and way of life.
Most Liked Negative Review
Save yourself the headache and don't buy this unit. The ice maker overflowed and drenched the unit and the floor. We've had the factory service out 8 times - replaced a temperature sensor,...Read complete review
Save yourself the headache and don't buy this unit. The ice maker overflowed and drenched the unit and the floor. We've had the factory service out 8 times - replaced a temperature sensor, added a fix for a faulty door alarm that kept going off when the door was closed, and 6 visits to try and fix the ice maker and electronics in the freezer door. And the ice maker still doesn't work and the electronic panel on the door keeps cutting out. And Whirlpool doesn't think that 8, going on 9 service calls are excessive and refuses to replace the unit.
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Reviewed by 65 customers
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Overall the washing machine works fine.
from Florida, United States
Comments about Whirlpool Monochromatic Stainless Steel Counter Depth Side-By-Side Refrigerator:
The model makes a loud irratating noise during the rinse cycle. We contacted your company as well as had a repair man look at it. They both said that is was OK.
Bottom Line No, I would not recommend this to a friend
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More Space Than I Expected
from Lake Forest, CA, United States
I was nervous buying a counter-depth fridge/freezer, but I have been very pleasantly surprised at how much I can fit into it. I think that because it has so many shelves, I can fit as much - if not more - than my previous, bigger fridge.
Bottom Line Yes, I would recommend this to a friend
Poor Design and Company will not stand behind product!!
from Cleveland, OH
I was very excited to buy this counter depth refrigerator along with several other Whirlpool kitchen appliances. We recently moved and decided to replace all of our items in our kitchen and decided on Whirlpool as he had all Whirlpool appliances in our last house. I have had nothing but a bad experience from 3 of the 4 kitchen appliances with my last purchase. Most recently our refrigerator water dispenser stopped working on and off (along with freezing items on top shelf like others have voiced) and then water started to leak from the back of the refrigerator. We performed all of the requested troubleshooting items but nothing seemed to work. The refrigerator was only purchased less than 1.5 years ago and I was told that I was out of the 1 year warranty and there was nothing they could do. So now after spending several thousands of dollars on Whirlpool brand appliances, I have to spend another several hundred to get this problem fixed. I could see if I was running into these problems 4-5 years into using this refrigerator but not after just barely over 1 year. I now see that this products in discontinued so I must not be the only one experiencing these problems. It doesn't look like I will buy from Whirlpool again after this experience but maybe they don't care about their loyal customers.
Love the Counter Depth Design!
from Chicago, IL, United States
The counter depth size makes the whole kitchen look bigger! It is the same capacity as our old refrigerator but it seems to be easier to reach everything inside because of the shorter depth. Lots of drawers and shelves make things organized in both the refrigerator and the freezer. We love the water/ice dispenser too! Very happy we made the purchase!
By Lilys Mom
from Fort Myers, FL, United States
Loads of room on both sides. Looks great and the stainless surface is so easy to keep clean.
from Paramus, NJ, United States
I really like the ease of access to everything in thre fridge
product is great
from houma LA
The products works well & i would definitely use whirpool products again
from Pevely, MO
both ice make and water filter leak each time it tries to make ice
from mechanicsburg, pa
Since the day we bought our refrigerator, we have had issues with things freezing on the top shelf of the refrigerator no matter how much we have played with temperature settings. Less than a yesr after purchasing it, one of the drawers is broken so badly that it is unusable. we are really disappointed with the quality of this refrigerator.
from North Carolina
We love our refrigerator and it simply does the job!
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