Average Customer Reviews
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(based on 652 reviews)
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Most Liked Positive Review
Super Capacity. Can't believe it's "counter depth"
I'm very pleased with this purchase. The freezer has great capacity and all stored items are easy to see and retrieve.The shelf settings work well for both short and...Read complete review
I'm very pleased with this purchase. The freezer has great capacity and all stored items are easy to see and retrieve.The shelf settings work well for both short and tall items. I like having the big shelves in the door for gallon milk jugs, juice cartons, and all those salad dressing bottles. It's nice to have the wine chilling rack, too. I especially like the way the lights gradually increase intensity as you open the door.My complaints are few and minor. I've learned to cup my hand around the top of the glass when getting ice from the dispenser to avoid ice shooting out and falling on the floor. Also, as with most stainless steel appliances, the handles and surface collect fingerprints daily and require a quick wipe.This is the best refrigerator choice I could have made for our kitchen and way of life.
Most Liked Negative Review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor...Read complete review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor turns but no ice comes out. No ice is being made; there is nothing in the ice receptacle. The icemaker has a sufficient water supply, and the in-door cold water source does work. The repair company that Whirlpool directed us to under warranty has had us defrost the refrigerator for 24 hours, and has ordered a new ice maker and infrared sensor, but then discovered that was not the problem. They are now ordering a new door for our unit, claiming the insulation in the freezer door is defective. It will be 6 more weeks before we find out if this solves the problem. If it does, we will have been without an icemaker for 3 months after purchasing this product. If it does not, it will be even longer. Do not buy this product.
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Reviewed by 652 customers
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By Richmond gal
from Richmond, va
Comments about Whirlpool Black Counter Depth Side-By-Side Refrigerator:
Bought two months ago. Love this fridge. Very glad I bought it!
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OVER CONDENSATION IN THE REFRIGERATOR & FREEZER
from Greensboro, NC
I bought the Whirlpool Counter Depth side by side refrigerator exactly one month ago. I plan to send it back today. The counter depth refrigerator appears to have a problem with over condensation. The refrigerator temperature has been adjusted & readjusted according to directions. However the food in my refrigerator is basically all wet. Food in the freezer is full of ice.
Bottom Line No, I would not recommend this to a friend
Ice Maker and Dispenser Problems
from South Carolina
The space saver is great. Hate the ice dispenser and ice maker. Nothing but trouble. Freezes up and wil not dispense. Replaced motor and have had a technician out twice to repair. Ice maker very loud as well. Purchased 3 years ago and never really been happy with this refrigerator.
Perfect for the size we needed.
from Lima, Ohio
The ice dispenser stopped working after a few days. They replaced the appliance. No problems with the new one.
Bottom Line Yes, I would recommend this to a friend
from Arcadia, Texas
This brand and model were offered by American Home Shield as one of the possible replacements for our old unit. It fit our needs, space and budget.
(1 of 1 customers found this review helpful)
Looks nice, but poorly engineered
By Mark Sauer
from Roswell, GA
Purchase the refrigerator about 3 years ago, and am still amazed at its unique features - (1) Freezes food in the refrigerator (2) Does not allow water to be dispensed when the refrigerator door (not freezer door) is opened; a unique feature that no other model does (sorry for the sarcasm) and (3) Has a door that continues to slide down and has to be adjusted to shut properly.
Nice looking refrigerator
from Houston, Texas
Because of limited space I could not get a refrigerator wider than 36 inches. My choices were quite limited. Very disappointed with choices available with all brands overall. Freezer seems so small with very little shelving. Door shelving not very deep. Water dispenser not very user friendly. My 23 yr. old Kenmore was just starting to have problems but it was the same size as this one but better made.
from Matthews NC
I bought a month ago and so far I am pleased. I am a whirlpool fan, the appliances last a long time!
Images shared by Olivia
It's a refeigerator
By Eva, the new homeowner.
I just moved in to a new build less than a month ago and this refrigerator was included with the house. The fridge is keeping my food cold and freezer side has kept my food frozen. It takes a couple of tries to get use to the water dispenser. Many people are not used to the water dispenser hose being so far out. Must use wiser glass or one had to hold the glass and the other to push the lever in, otherwise water will spill!
By Library Lisa
from Atlanta, GA
When our old refrigerator died, we decided to replace it with a side by side since our kitchen is so small.I love the glass shelves. I move them around to easily accommodate whatever I have to store, big or small.The doors have nice deep shelves which hold a LOT of items! The filter is simple to replace. I woulddefinitely purchase this refrigerator again!
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