Average Customer Reviews
Energy Star Rated - No
(based on 661 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Super Capacity. Can't believe it's "counter depth"
I'm very pleased with this purchase. The freezer has great capacity and all stored items are easy to see and retrieve.The shelf settings work well for both short and...Read complete review
I'm very pleased with this purchase. The freezer has great capacity and all stored items are easy to see and retrieve.The shelf settings work well for both short and tall items. I like having the big shelves in the door for gallon milk jugs, juice cartons, and all those salad dressing bottles. It's nice to have the wine chilling rack, too. I especially like the way the lights gradually increase intensity as you open the door.My complaints are few and minor. I've learned to cup my hand around the top of the glass when getting ice from the dispenser to avoid ice shooting out and falling on the floor. Also, as with most stainless steel appliances, the handles and surface collect fingerprints daily and require a quick wipe.This is the best refrigerator choice I could have made for our kitchen and way of life.
Most Liked Negative Review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor...Read complete review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor turns but no ice comes out. No ice is being made; there is nothing in the ice receptacle. The icemaker has a sufficient water supply, and the in-door cold water source does work. The repair company that Whirlpool directed us to under warranty has had us defrost the refrigerator for 24 hours, and has ordered a new ice maker and infrared sensor, but then discovered that was not the problem. They are now ordering a new door for our unit, claiming the insulation in the freezer door is defective. It will be 6 more weeks before we find out if this solves the problem. If it does, we will have been without an icemaker for 3 months after purchasing this product. If it does not, it will be even longer. Do not buy this product.
Reviewed by 661 customers
Displaying reviews 1-10
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I love the way the counter depth fits into my cabinets.
By satisfied housewife
from Wheatfield, In
Comments about Whirlpool Black Counter Depth Side-By-Side Refrigerator:
I love the led lights on the inside. Glad I bought it.
Bottom Line Yes, I would recommend this to a friend
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from St. Gabriel, LA
After losing my home to the August floods in the Baton Rouge area, I purchased a manufactured home that came equipped with this refrigerator. Oddly enough, my previous refrigerator was on its last leg and I had been looking at replacing with a Whirlpool. I'm quite pleased with it so far and look forward to many years of continued good service.
WORKS GREAT QUIET, EXCEPT WHEN IT DEFROSTS
from San Antonio TX
Everything works great, cools just like it's supposed too. the LED lighting is a plus. compressor runs quietly. The only complaint I have is when it goes thru a defrost cycle it pops and creaks REALLY LOUD.
from Corona, CA
2 months ago I bought a model home & it came with 2 fridges. On the main kitchen fridge, I already have to order a water filter. The 2nd fridge has had 6 attempts by the repairman, to get the ice maker working - to no avail. Whirlpool IS replacing the fridge on Monday. The top & bottom door shelves have different connectors, so I am unable to completely move them where I want - I am limited. And it needs one more drawer
Bottom Line No, I would not recommend this to a friend
The price the best thing about it.
I have had this refrigerator for four years now, so it's still keeping my food nice and chilled, but the plastic inside is CHEAP! The drawers cracked within the first few months, and somehow the back wall (inside the refrigerator), where the lower light is located, has cracked out as well. I've had to replace two drawers and for now I've duct taped the cracks on the wall! HAHA!! Needless to say, I'm no longer thrilled with Whirlpool's poor quality anymore. I have a dishwasher from Whirlpool and I just replaced a stove with a different brand, because even though whirlpool has been more affordable, the quality has gone downhill.
Broken thermostat within 2 years
from Atlanta, GA
Thermostat was broken within normal use of 2 years. This shows the quality of product.
from Anchorage, AK
The refrigerator quit working after 9 months. I have missed work on two different afternoons because Whirpoo (not a typo or a Freudian slip) has had two different companies to come out to tell me that is broken. The fridge is still broken and they are having a third company to come out to diagnose it. I believe they are trying to get bids at the expense of my time or they are trying to make it past the warranty because they don't want to have to deal with it when it breaks again. Customer service has been worse than the product. It has been five weeks since I have had refrigeration and I am getting tired of drinking warm beer in order to deal with my family's complaints about not having food in the fridge.
Horrible product with even worse customer service
By Screwed by Whirlpool
This refrigerator is hard to keep clean and broke down after 9 months. In the last five weeks, Whirpool has sent two different companies over to my house to tell me that is broken. They have yet to come up with a plan on how they are going to warranty the product. I have spent numerous hours on the phone with them and had to miss multiple afternoons of work for the workmen to look at the fridge. DO NOT BUY ANY WHIRPOOL APPLIANCE! Fridges are suppose to last for years, not nine months.
Noisy beyond belief
from Phx az
The loudest icemaker you have ever heard. It sounds like someone is breaking in to your house. Yes its that loud. The compressor is also the noisiest I have ever heard. We bought this to replace our last whirlpool that lasted 20 years. Something tells me this one wont come close.
By Richmond gal
from Richmond, va
Bought two months ago. Love this fridge. Very glad I bought it!
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