Average Customer Reviews
(based on 71 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great during Hurricane Irene in CT
Hurricane Irene hit CT on August 28th, 2010. That morning at 7 am we lost power. The unit detected the power outage and kicked in as scheduled 15 seconds later. Then it...Read complete review
Hurricane Irene hit CT on August 28th, 2010. That morning at 7 am we lost power. The unit detected the power outage and kicked in as scheduled 15 seconds later. Then it ran... and ran... and ran... until August 31st at 1 am. After all that time it burned through only 40% of two large propane tanks (80 gallon tanks) and it could have run another three days easily (6 days total). Since it is on propane, it is relatively quiet to the other units in the neighborhood. It was trouble free and gave very even output no matter what the load was on the unit with its 20 circuits. For a 3500 square foot home, including the basement, it powers about 65% of the devices (lights, water pump, septic system pump, electronics) and makes staying in the home easy while my neighbors either (A) went to hotels or (B) struggled with their portables, refilling their tanks every 6 to 8 horus of use. I recommend this unit as you will be hard pressed to do better.
Most Liked Negative Review
Poor first impression; time will tell
Unit installed and tested ok, but during several subsequent weekly tests it would not start, and showed the "stopped-alarm-overcrank" notice. The installer found that the unit shipped WITHOUT its air...Read complete review
Unit installed and tested ok, but during several subsequent weekly tests it would not start, and showed the "stopped-alarm-overcrank" notice. The installer found that the unit shipped WITHOUT its air filter, and that the butterfly valve for the choke was damaged and had to be replaced. This took several weeks and calls, and one power outage when it did not work. This was extremely stressful, and for weeks after we dreaded the weekly tests. It has been several months now and we are hoping all is well but we were not at all impressed with this unit for the first few months. We don't blame the installer; the air filter is hidden away and there was no reason for him to question if it was there or not. Love the concept of a generator that runs on LP gas, turns on automatically, and all that simplicity, but it would take a different initial impression to give me the confidence to recommend this to a friend or neighbor. Many are in the market, after Irene.
Reviewed by 71 customers
Displaying reviews 1-10
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(1 of 1 customers found this review helpful)
Great product... and FYI ...
from Black Mountain
Comments about Generac Guardian Series 10kW Standby Generator:
My house runs on propane, so the generator is hooked directly to the propane system. It has been in place about two years and works great! Have gone through several outages, and it kicked on flawlessly. The weekly test run is set at 10:30 AM (11:30 in daylight savings time) on Mondays. I checked with the local Generac agent who installed it to ask how much propane the generator uses per hour. He said (if I remember right) it uses 3 gallons an hour. I have a 500 gallon propane tank so if I ever have an extended outage, I plan to turn it on and off over time. The refrigerator and freezer will chill back down, everyone will rush to get a shower, etc. The FYI is .. I have a checkoff list to prep for vacation trips (stop the mail, etc), and I added turning the generator off to the list. Otherwise, a days-long outage could deplete my propane tank. An owner should consider how to handle such a situation. My answer was to turn it off, others might want to have friends monitor it.
Bottom Line Yes, I would recommend this to a friend
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Sales person very knowledgeable. Service and installation has been very good. Two problems have occurred. When installed the battery that came with the generator was bad but new one was installed the same day. Since installation the internal clock isn't keeping time, however the installer will correct this problem. Have recommend the generator to other people in our community and several have taken my recommendation and have had them installed. Have lived at this location for 7 years and the electric has gone out 18 times in the past 3 years. A very good investment.
Very good product
Very good product. Recommed it. Satisfied with its performance.
A great unit
We installed a Guardian backup system in 2002. It has operated flawlessly for a decade. The only maintenance has been oil changes and air filters. We have replaced the starting battery twice. We are thinking of moving up to a 17 kw unit. My only regret is that a stainless steel housing was not offered as an option.
(2 of 2 customers found this review helpful)
This is the Best Generator
Well the only down side was the electric contractor I hired to install this generator. They made a 4 hour job into a 8 hour job (WTG). Other than that, the generator preforms like a dream. During the test they shut off my electric and within 10 secs the generator kicked in and the whole house had power up. When they turned the power back on you could hardly notice that the switch took place. It was smooth and quick unlike the electric contractor. Before you hire someone to install this, be sure to check around and ask lots of questions. Like: Do you know what your doing and get it in writing. This is the best though even though I had to put up with that part of it. Here in Alaska you have to get the cold weather package...a real must. I'm loving it.
Got us through Hurricane Sandy
from Colts Neck
After being without power for 6 days following Hurricane Irene, we decided to invest in a natural gas powered house generator. It was our best investment ever! Following Hurricane Sandy, we lost power for 8 days, and our Generac generator made it bearable. We had heat, water from our well, hot water to shower, didn't lose any food. We were taking in lots of our neighbors. So happy we made this decision. Highly recommend!
Generac10KW Installed and running!
I just completed the installation of a 10KW generac. In short it's awesome. I did it all myself and it works beautifully. Iâ€™d highly recommend this unit to anyone! It runs my whole house! 10 seconds after the power goes out it fires up and 5 seconds later the powerâ€™s back! If you want peace of mind in the winter or in a storm just get one!
This product is very reliable. You can count 19 seconds when the power goes out to when the generator kicks in. Everytime, it never fails
from Imlay City
The natural gas connection a one of the features I like. No running around with a gas can. It has never failed.
(3 of 3 customers found this review helpful)
Peace of Mind ... Only change one thing
My father bought a 15kW propane Generac 20 years ago in NC and it has performed flawlessly through numerous ice storms and outages. When we moved into a new home in a Seattle suburb known for outages due to downed trees on power lines, I bought 10kW Generac and have hardlined into gas lines. It has performed wonderfully for seven years through quite a few outages. Only time it didn't was when battery died. It'd be nice if there was an alarming feature that let's you know when battery is too low or that the weekly exercising it does failed. We have a son with disabilities so need power for medical reasons. Its a relief to know my wife will have power within 20 secs if there is an outage and she doesn't have to wheel one out, plug it in and keep it gassed up. Well worth the money. The one feature I'd change more flexibility in managing the power during an outage. When we had it installed, we had to choose to power either the washer/dryer or double ovens. It'd be nice to have the ability toggle back and forth during an outage and use one or the other but not both simultaniously.
Peace of mind
from Coeymans Hollow
This is one of the best investments i made, the shipping was fast, had my uncle hook it up who is a certified electrician only took him 4hrs and he said the electrical panel and parts were very well built. I lost power for an hr couple days ago fired right up and had no problems, exercise function works like it should I am a very pleased customer.
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