Average Customer Reviews
Energy Star Rated - No
Style and Design
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Most Liked Positive Review
Very nice, but a couple design flaws
I bought this refrigerator around July of 2013, so I've had it for a year now. First the positive: Temperature in both sides, freezer and refrigerator seems very stable and consistent. I...Read complete review
I bought this refrigerator around July of 2013, so I've had it for a year now. First the positive: Temperature in both sides, freezer and refrigerator seems very stable and consistent. I prefer the side-by-side design over the new (old) design with the freezer on the bottom as it's much easier to find things and organize them. The stainless steel finish is very good in not showing fingerprints, as long as you maintain the surface with stainless steel wipes which also makes it a lot easier to clean sticky stuff off of it. The lighting inside is fantastic with one caveat, the very bottom product compartment has no light in it at all. I often forget to use it, or even notice it because it's so much darker than the rest of the compartments and shelves. The most annoying thing about this refrigerator is the water/ice dispenser. Regular sized glasses don't catch all the ice (crushed) falling from the dispenser. No matter how I position the glass, inevitably many pieces hit the floor. They're hard to see so some end up melting into water which gets stepped in, and thus causes the floor to get dirty faster, especially directly in front of the frige. Even a very wide mouth cup can't seem to catch all the crushed ice pieces because you can't hold the cub high enough to eliminate the issue. Another design issue with the ice/water dispenser is that there doesn't seem to be any way to set the light to stay on longer or just stay on, like at night time. So when I want to get water or ice, I have to turn on the overhead lights to see what I'm doing. I hate that when I happen to get up early or in the middle of the night. I wish the light just came on when a glass is inserted into the space and delayed a bit before turning off. The user control panel on the ice/water dispenser is not very intuitive. When ever I have guests over, I always have to demonstrate the controls to them, nobody can ever just figure it out. It appears to many that you would press the lighted icon for a function, but you actually press the words "Ice Type" to select between cubed ice, water, or crushed ice. I do like the size of the opening, I can fit a full size pitcher in it though the water flow rate is a little slow for filling up a pitcher. These few design issues could be very easily made more user friendly by LG, but I would be happy if they could rectify the ice dispensing on my floor with a retrofitted solution. I won't hold my breath on that one. The shelves inside are very nice. Easily removed for cleaning or reconfiguration. And the air seems to flow well throughout the unit. Dimensions: The dimensions of the unit do not account for bowing of the sidewalls which is at least an inch (1"). If, like me you are replacing a much older refrigerator and cut the tolerance close, you may be in for a rude awakening. I think manufacturers recommend a certain clearance but from what I've seen, most of us don't do that. I ended up having to cut 1/2" off a counter top, and another 1/4" off the side of a pantry cabinet to get this thing in the space where my old refrigerator was even though the dimensions were the same according to LG's information and my measurement of my old frige. I was only willing to do so because I anticipate replacing my cabinets in the future. Otherwise, I would have returned the unit. Overall, I am very pleased with this refrigerator. It looks great, seems to run perfectly after only a year, but it's very quiet and efficient.
Most Liked Negative Review
AVOID this fridge due to four major design flaws
We have had this refrigerator for about five months. It looks great and offered what I considered good features for the money. There are, however, four major design flaws you need to be...Read complete review
We have had this refrigerator for about five months. It looks great and offered what I considered good features for the money. There are, however, four major design flaws you need to be aware of: 1) Ice maker is absolute junk and suffers from a fatal design flaw. Basically, water fills a plastic tray and then "twists" itself to drop the ice. This causes the ice tray to contort over time, at which point water will start spilling all over the inside of your freezer. We had a tech come out and replace the ice maker and it still did the exact same thing. He said it was a major design flaw that many people experience. 2) As many others have noted, the "ICE TYPE" design is totally confusing to any guests you have over. It's not at all intuitive when you walk up to the fridge that you need to press "ICE TYPE" if you simply want to get a glass of water. Seriously? Who thought that was a good idea. 3) Even on the "cube" setting, small bits of ice will spray out of the ice cute and all over your floor, every single time you press the level for ice. This is another design flaw and just read the reviews to see how many other people experience the same thing. 4) As others have mentioned, the internal LED lighting is energy efficient, but makes for VERY dim lighting. This is even worse if you plan to use the top shelf of the refrigerator. In sum, we REALLY wanted to like this fridge, but we simply cannot recommend it based on these four major design flaws. AVOID this refrigerator if these things would bother you as they do us. We really regret our purchase.
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Reviewed by 71 customers
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from Edmonds, WA
Comments about LG Stainless Side-By-Side Refrigerator:
I have had this for about 3 months now. I returned a GE unit that was way too noisy. The LG unit is much quieter than the GE. They both make the same kinds of compressor noise but the LG is about 40% quieter. The LED lighting is nice but could be brighter. The freezer only has 1 light (I think) but could use 2. The fridge size has 4 lights but could use 6. The water is nice and cool. Not ice cold and not warm. I have heard of people having trouble with the icemaker but mine works great. I do not use it heavily though. a digital temp display would be nice but it works good as is.
Bottom Line Yes, I would recommend this to a friend
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this is he first LG fridge I've owned. It is a really well built fridge for the price. Lots of room and easy to use. It is definitely worth looking at and comparing with the other top brands. I would buy one again.
from Johnson County, TX, USA
Had 2 refrigerators before this LG and I am very happy with it, roomy always has ice, door has deep shelves for storage ---like the black exterior & it's very quiet
So far so good
from Greenville, NC, USA
Keeps things very cold at the default settings, good internal room, wish the drawers were easier to use. Was surprised when a magnet wouldn't stick to the front and it scratched when trying to wipe the tape residue off.
Lots of space to use
from Quitman, GA 31643, USA
Very large size that holds a lot of groceries. The multiple adjustable shelves are great.
Some problems, but overall a very nice unit.
from North Bend, WA, USA
When I first got this refrigerator I loved it. About 30 days after buying it I was filling a glass with some wonderful ice water and the dispenser just quit. I took me another month to get a service person out here to look at it. He was here a couple of days ago and found out that the main board is fried. The part has been ordered and should be put in in 2 more weeks. This, obviously, has not been the best experience. That said, I love this refrigerator! The rest of the unit works great. I love the 3 drawers and the amount of space in this unit. All the shelves are adjustable, the filter is easy to replace when needed, although the filters are very expensive. The unit cools and freezes as well as you could want. I wish the ice maker had a little bit larger capacity but that is a minor issue and the only real gripe I have about it when it other than the main board issue. I love the LED lighting. it is nice and bright and seems to give better coverage than the old appliance lights. The control panel is clear and easy to use. The Ice and water dispenser works great for both cubes and crushed ice as well as filtered water, when it worked. All in all I would highly recommend this unit to anyone looking for a simple refrigerator/freezer with dispenser. The quality and features are good and even though I have had an issue with it I'm sure it's rare and it is being taken care of, all be it slowly. I would still recommend this to anyone that it would be a fit for.
quite pleased and recommend
from Elizabethtown, KY, USA
Purchased another brand comparably priced on 8/1/14 and had serviceman here twice within 3 weeks. Still had problems with it and returned it for even exchange with the LG. Straight out of the truck on a 90 degree day, the LG cooled very rapidly and was even beginning to make ice within 3 hours. Shelves and bins are studier, it's lit better, very quiet, well featured, and looks great. My only disappointment is the ice maker doesn't produce as much daily as my old fridge (R.I.P.) but I'll not call this a complaint. I do construction work and fill a small cooler every work day plus it gets used by others while I'm at work. If I didn't fill the cooler daily, we'd never run out.
from Bartlett, IL
About Me Casual Cook
Am enjoying the attractive/simple design and the larger fridge/slightly smaller freezer. The updated design features, i.e. open door sensor, energy efficient, large water dispenser, clean lines makes this a great addition to my kitchen
Service and delivery comments:
Prompt delivery, the guys went the extra mile when a glitch with the plumbing gave them a challenge
Excellent refrigerator with great price!
from Des Plaines, IL
Comments about LG White Side-By-Side Refrigerator:
Perfect frig for us and very well priced. Biggest selling point for us was the Big Ice tray with metal auger...so many others are not only smaller, but the auger is plastic.It has taken a bit to get used to the rounded sides, but it's more of an optical illusion. Frig looks very current.
from Greenville, TX, USA
This product has excellent features and is a great value. The quality, style and ease of use are better than the other brands we considered.
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