Average Customer Reviews
Energy Star Rated - No
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(based on 109 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Excellent fit and finish
Have had this refrigerator for almost 2 months. Very impressed with the quality and the fit and finish. It has worked flawlessly so far. The ice maker makes ice very quickly and has...Read complete review
Have had this refrigerator for almost 2 months. Very impressed with the quality and the fit and finish. It has worked flawlessly so far. The ice maker makes ice very quickly and has not jammed at all. Some reviews say this frig is noisy and yes, because the ice is in the door, (which makes more shelf space in the freezer), you can hear the cubes fall into the ice bin but it isn't much louder than our old frig. The noises comming from the compressor and fans running are at least normal if not quieter than most other refrigerators I have heard. The inside is very nice, excellent lighting and pretty much space for a counter depth. Overall very happy with this purchase and would recommend this unit to anyone considering a counter depth refrigerator.
Most Liked Negative Review
This product appears to be a lower quality than I had antici
Although I am getting used to it, I am still unhappy with this refrigerator:*the quality of the shelves and drawers is low*the ice maker is slow and noisyRead complete review
Although I am getting used to it, I am still unhappy with this refrigerator:*the quality of the shelves and drawers is low*the ice maker is slow and noisy*the fresh veggie pak in one drawer does not help keep veggies fresh in the other!Although we had a difficult initiation to the use of this refrigerator, I must say it does seem to cool well and I do like the lighting.We expected the same quality that we had with the previous refrigerator and have not experienced that.
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Reviewed by 109 customers
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Worst decision I have made in a long time
By unhappy with kitchen aid
from lancaster ca
Comments about KitchenAid Counter Depth Black Side-By-Side Refrigerator:
I bought this a little over a month ago and 5 service calls later still not fixed Very unhappy and very disappointed
Bottom Line No, I would not recommend this to a friend
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Poor Longevity Quality & Questionable Diagnostics
from Prescott Valley, AZ
After just under 3 years of service, my unit started having issues with both the Freezer and Refrigerator compartments being to warm...Repairman - very seasoned and friendly - has been to house 3 times now in past 3 months and unable to pinpoint exact cause of failure...Intially thought it might be a control board, now is thinking a faulty fan on refrigerator compartment evaporator. Kitchenaid techs have been on the phone for consultation/diagnostics with repairman, but no clear indicator nor error code have been identified to localize and resolve the issue, so am left with trial and error replacement of various components until the issue is resolved...Am close to cutting my losses and replacing this unit with something a bit more reliable which could be a challenge in itself. Given the steep price tag of this unit I would certainly expect better longevity and performance, but it seems sub-par quality even on high end products with premium pricing is getting to be the norm with manufacturers these days.
Not a good product
from barnegat,New Jersey
Just a year old. The fan and thermistor had tobe replaced. Had to wait for parts and then the incorrect part was sent. Poor construction. Fan sits in Styrofoam held together with tape. No wonder it broke, poor design. repairman said he never saw anything like this.still waiting for parts.
from Ashburn, va
I got this as part of my new home and loving it. It's neatly organized and you can push plenty of stuff in it. I wish the touch screen controls r a bit more easier. One more compliant that I have is that the main first not aligned. I need to call up support to get it fixed.
Bottom Line Yes, I would recommend this to a friend
Problems with the fridge
from Fairfax , VA
This fridge has not functioned properly and I am very disappointed. Food in the refrigerator is not staying cool and ice has built up INSIDE the fridge along the back wall behind the vegetable bins. I have owned many refrigerators and this is the first time I have had so many problems with a new one. In addition the water from the dispenser is not cold. A lot of issues for a two month old appliance. I want it replaced with a working one ASAP
(3 of 3 customers found this review helpful)
Worst Refridgerator Ever
By Regret This Purchase
from Campbell CA
I purchased this trying to stay true to Made in the USA yet fit the space I had. The unit drawers are so small you can't get much inside. The capacity is a joke need to use second fridge. The ice maker is loud and at Max Ice barely makes 20 cubes. I regret this purchase
A piece of junk
from Union Pier, MI, United States
I think the service guy lives at our place if you can get Sears/Kitchen Aid to get here
from Cleveland, OH, United States
The company saved a couple of dollars by not putting a finish trim piece to cover the front levelers. They should ave added the trim.
works fine for a family of 2 and being a counter top depth was a great choice for us.
Sleek, very stylish side-by-side design with an excellent in
from Naperville, IL
It is a perfect fit in our remodeled kitchen ... could not be more pleased.
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