Average Customer Reviews
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(based on 122 reviews)
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Most Liked Positive Review
Excellent fit and finish
Have had this refrigerator for almost 2 months. Very impressed with the quality and the fit and finish. It has worked flawlessly so far. The ice maker makes ice very quickly and has...Read complete review
Have had this refrigerator for almost 2 months. Very impressed with the quality and the fit and finish. It has worked flawlessly so far. The ice maker makes ice very quickly and has not jammed at all. Some reviews say this frig is noisy and yes, because the ice is in the door, (which makes more shelf space in the freezer), you can hear the cubes fall into the ice bin but it isn't much louder than our old frig. The noises comming from the compressor and fans running are at least normal if not quieter than most other refrigerators I have heard. The inside is very nice, excellent lighting and pretty much space for a counter depth. Overall very happy with this purchase and would recommend this unit to anyone considering a counter depth refrigerator.
Most Liked Negative Review
This product appears to be a lower quality than I had antici
Although I am getting used to it, I am still unhappy with this refrigerator:*the quality of the shelves and drawers is low*the ice maker is slow and noisyRead complete review
Although I am getting used to it, I am still unhappy with this refrigerator:*the quality of the shelves and drawers is low*the ice maker is slow and noisy*the fresh veggie pak in one drawer does not help keep veggies fresh in the other!Although we had a difficult initiation to the use of this refrigerator, I must say it does seem to cool well and I do like the lighting.We expected the same quality that we had with the previous refrigerator and have not experienced that.
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Reviewed by 122 customers
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DO NOT BUY!
from Santa Rosa, CA
Comments about KitchenAid Counter Depth Black Side-By-Side Refrigerator:
I purchased this about 5 years ago as it matched the other appliances I purchased, range/oven and dishwasher. It never really performed properly, softened ice cream, periodically the ice maker would stop working and then all of a sudden there was ice again. The design is poorly thought out with a random small shelf under the center drawer in fridge and the drawers are flimsy and break easily. A few days ago it started making a loud buzzing noise inside the refrigerator, the ice had stopped working...AGAIN and the freezer seemed to be warming, despite putting it on max ice and max cool settings, as usual. I cleaned everything under and removed the back panel to dust and see if there was something obvious. Low and behold, the buzzing stopped by the next day and there was hope. Well, by the evening, everything in the freezer thawed and the fridge is gone too. I am not even going to get it fixed as it never worked properly. Come to find out this is a common problem of Kitchenaide refrigerators.
Bottom Line No, I would not recommend this to a friend
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Terrible Performer! Stay away!
By Unhappy with Kitchen Aid
from New Mexico
We have had this system for less than 2 years and have had local certified appliance repair out over 6 times hoping to keep it working. No luck! We pushed them to help us seek a replacement. They tell us as long as they can replace a part, Kitchen Aid will not replace the unit even with an extended warranty. So, they were here again today to attempt a fix and told us get rid of it. It is a lemon.
This KitchenAid stands out from the competitors
from Cleveland, TN
This is the first time we have bought all KitchenAid appliances for our kitchen. The LED lighting and all the filters stand out from the competition. After using them every day for over two years I can say without a doubt they perform as well as they look. The best brand we have ever purchased in the last 40 years!
Bottom Line Yes, I would recommend this to a friend
from Austin, TX
After owning it for 10 months it had it's first problem....ice forming behind the drawers in the refrigerator side and eventually this shut down the cooling system on both sides. I had the same problem 3 more times within a year!! Finally decided it was not repairable. Many technicians have told me the dual evaporator system just doesn't operate the way it was built!! Going back to the basic design...single evaporator system!
Not All Its Cracked Up to Be
By Not a Fan
from Dallas Tx
We've owned this refrigerator for right at 4 years and just had our 3rd repair. The first two had to do with the ice maker. This time the whole thing went out. Needed new evap coils. Yes, Whirlpool/KitchenAid covered it under warranty, but all my food spoiled and it took almost a week to get it resolved.
3 Years Old - broke twice
from Escondido, CA
We have owned this refrigerator since mid 2013. It worked great up until about six months ago when the freezer and fridge side stopped cooling. We lost a great deal of food which equals money. The technician had to basically rebuild the entire unit. Guess what, it broke again last weekend and we lost another couple of hundred dollars worth of food. This refrigerator apparently has two evaporators which they are having trouble with. I won't buy another Kitchenaid product.
Evaporator keeps freezing over in fridge side
By Jenn-air replacement
from Newhall ca
I got this refrigerator as a replacement for my Jenn- air that caught fire. Nancy at Whirlpool customer service was great . She sent this kitchen aid refrigerator as a replacement for my Jenn- air . Nothing but problems since I got it .The evaporator keeps icing over . This keeps the refrigerator from cooling . I have to de-ice every two months . Seems to be a common problem in reviews . I will contact Nancy from whirlpool customer service .Hopefully she can provide the same great customer service she did before and fix the problem with this refrigerator .
from Carrollton, TX
We've had this refrigerator just under two years and are calling out service for the fourth time! The refrigerator side freezes up every month or two. Service technicians have replaced the thermistor, control panel and fan unit. Last repair was just about a month ago and the refrigerator is frozen up again! This is the last KitchenAid product I will ever buy! One star because I can't go lower.
Worst appliance ever
from Audubon, nj
I bought this refrigerator in October of 2014 and it worked fine for 6 months and that's when all the repair calls started. Even though kitchen aid came out for the first year after their warranty was up we had to purchase and extended warranty which we did. We are on a first name basis with the repair man. Finally today he said that he could not fix it. I see that multiple people have had the same issue on this model. I would expect more from a company like kitchen aid knowing this is an issue but still continue to sell the product at top dollar. I am so disappointed and will be taking my grips to social media so everyone knows that kitchen aid refrigerators are a piece of junk.
I have this included in the new home package, after almost 2 years the refrigerator stopped getting cold. looking for a new replacement never kitchen aid.
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