Average Customer Reviews
Energy Star Rated - No
(based on 128 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Excellent fit and finish
Have had this refrigerator for almost 2 months. Very impressed with the quality and the fit and finish. It has worked flawlessly so far. The ice maker makes ice very quickly and has...Read complete review
Have had this refrigerator for almost 2 months. Very impressed with the quality and the fit and finish. It has worked flawlessly so far. The ice maker makes ice very quickly and has not jammed at all. Some reviews say this frig is noisy and yes, because the ice is in the door, (which makes more shelf space in the freezer), you can hear the cubes fall into the ice bin but it isn't much louder than our old frig. The noises comming from the compressor and fans running are at least normal if not quieter than most other refrigerators I have heard. The inside is very nice, excellent lighting and pretty much space for a counter depth. Overall very happy with this purchase and would recommend this unit to anyone considering a counter depth refrigerator.
Most Liked Negative Review
This product appears to be a lower quality than I had antici
Although I am getting used to it, I am still unhappy with this refrigerator:*the quality of the shelves and drawers is low*the ice maker is slow and noisyRead complete review
Although I am getting used to it, I am still unhappy with this refrigerator:*the quality of the shelves and drawers is low*the ice maker is slow and noisy*the fresh veggie pak in one drawer does not help keep veggies fresh in the other!Although we had a difficult initiation to the use of this refrigerator, I must say it does seem to cool well and I do like the lighting.We expected the same quality that we had with the previous refrigerator and have not experienced that.
Reviewed by 128 customers
Displaying reviews 1-10
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I bought a lemon
from Ft worth texas
Comments about KitchenAid Counter Depth Black Side-By-Side Refrigerator:
Bought Memorial Day. It is unrepairable
Bottom Line No, I would not recommend this to a friend
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from Princeton, NJ
This model is a lemon. Numerous problems with it including thick frost in the refrigerator compartment, problems with malfunctioning water dispenser, etc. I've had this less than 5 years. Lousy warranty, expensive water filters. Bad news on a simple device that should last many years.
from Miami, FL
Bottom Line Yes, I would recommend this to a friend
Nice looking refrigerator unit.
By Linda the Ice Skater
from Rockville Centre, NY
I bought the unit less than a month ago and the temperature inside works fine, but the service repairman has not been able to resolve the poor contact of the doors closing. The door ajar icon continues to go on and off intermittently without anyone using the refrigerator. This function stops the water and ice maker dispensers and turns off the light inside the refrigerator. It may be that a solution has not yet been identified but I've had two service visits so far.
23 ft counter depth kitche aide
By Looking for a new fridge
from Chicago, IL
One problem after another. The rating of 1 star is actually too high.
from San Clemente CA
Very disappointed. Broke down after 9 months. Had bad experience with Kitchen Aid in trying to resolve this problem and also New Life appliance in follow through. Refrigerator has been down for over 2 weeks which has infuriated us.
DO NOT BUY!
from Santa Rosa, CA
I purchased this about 5 years ago as it matched the other appliances I purchased, range/oven and dishwasher. It never really performed properly, softened ice cream, periodically the ice maker would stop working and then all of a sudden there was ice again. The design is poorly thought out with a random small shelf under the center drawer in fridge and the drawers are flimsy and break easily. A few days ago it started making a loud buzzing noise inside the refrigerator, the ice had stopped working...AGAIN and the freezer seemed to be warming, despite putting it on max ice and max cool settings, as usual. I cleaned everything under and removed the back panel to dust and see if there was something obvious. Low and behold, the buzzing stopped by the next day and there was hope. Well, by the evening, everything in the freezer thawed and the fridge is gone too. I am not even going to get it fixed as it never worked properly. Come to find out this is a common problem of Kitchenaide refrigerators.
Terrible Performer! Stay away!
By Unhappy with Kitchen Aid
from New Mexico
We have had this system for less than 2 years and have had local certified appliance repair out over 6 times hoping to keep it working. No luck! We pushed them to help us seek a replacement. They tell us as long as they can replace a part, Kitchen Aid will not replace the unit even with an extended warranty. So, they were here again today to attempt a fix and told us get rid of it. It is a lemon.
This KitchenAid stands out from the competitors
from Cleveland, TN
This is the first time we have bought all KitchenAid appliances for our kitchen. The LED lighting and all the filters stand out from the competition. After using them every day for over two years I can say without a doubt they perform as well as they look. The best brand we have ever purchased in the last 40 years!
(1 of 1 customers found this review helpful)
from Austin, TX
After owning it for 10 months it had it's first problem....ice forming behind the drawers in the refrigerator side and eventually this shut down the cooling system on both sides. I had the same problem 3 more times within a year!! Finally decided it was not repairable. Many technicians have told me the dual evaporator system just doesn't operate the way it was built!! Going back to the basic design...single evaporator system!
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