Average Customer Reviews
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(based on 148 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Excellent product that fully satifies our current needs.
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions...Read complete review
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions is that a gallon-size milk jug doesn't fit in the door, but that's not a major concern now that we are empty-nesters. To better utilize the space we had to buy an extra shelf for the freezer compartment and an extra tub and frame for the refrigerator door. These parts turned out to be very expensive.The ice-maker didn't work very well so we called for service. The technician came quickly and decided that the problem was a loose connector. It still didn't work so a second call brought a technician that had the foresight to bring a new ice-maker. It was installed, the water line was thawed out and the ice-maker now works perfectly
Most Liked Negative Review
Don't be fooled by the beautiful look in the pictures
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators...Read complete review
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators from Sears and have had a terrible experience so far. Both of the initial refrigerators were delivered with dents and/or "waves" in the stainless steel. I assumed these resulted from the delivery process so we requested that two new refrigerators be sent out. The 2 new replacements both arrived dented as well (must blame the poor delivery service of Sears for this as the delivery guys dropped one of them in the driveway and probably did something to cause damage to the other as well). Two more fridges were sent out and we requested that they inspect them before loading them on the truck for delivery (strange this wouldn't be standard practice). They both arrived with no apparent dents, but both still had "waves" in the stainless steel (one looked almost identical in location to the one it replaced). I realized at this point that it must be a manufacturing issue at Whirlpool. We purchased all new KitchenAid appliances for our recently built home and had done the same for the home we built about 10 years ago as we were happy with them and thought they were also quite beautiful. I'm not sure what has happened since then, but the look of the new refrigerators is very disappointing. My first impression when they were brought in was that they looked identical to the much cheaper Whirlpool and Maytag refrigerators, only with a KitchenAid logo. The stainless steel doesn't even look the same as what is on the other KitchenAid Architect appliances we purchased. I don't expect a completely different refrigerator than less expensive brands as they are all made by Whirlpool, but what happened to quality control? Is it too much to ask for a fridge like one shown in all of the pictures online, and one that looks like it is a little nicer than the less expensive brands? Six out of the 6 refrigerators delivered had similar issues to varying degrees. I started to ask Sears to replace these last two again, but figured I'd end up with the same waves in the new one's as well. And don't even get me started on Sears delivery. You will be lucky if they don't damage your house along with the refrigerators during delivery (I'll post these comments on the Sears website). I can't comment yet on the function of the fridges as we just received them, but be warned about their looks. If we didn't want all the appliances to match we would go to a different brand at this point as KitchenAid doesn't seem to be cutting it with their refrigerators. I will say that we have had none of these same issues with the other new KitchenAid appliances though (dishwasher, double convection oven, and 2 microwaves). The two attached photos will give you a good idea for what to expect. Note the "wave" look in the upper left corner on both refrigerators and also the one on the right side a little above the plastic for in the second photo. You'll have to look past the mess and plastic on the front. Believe it or not, this is how the Sears delivery people left things. I mentioned the new refrigerators had the wrong handles and asked if we could use the handles from those that were replaced, and the delivery guys went outside to make a call and ended up just loading the old fridges and driving off.
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Reviewed by 148 customers
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By Simone D
from Richmond, VA
Comments about KitchenAid Counter Depth Stainless Side-By-Side Refrigerator:
Lots of storage room and I love all the freshness features.
Bottom Line Yes, I would recommend this to a friend
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from Wash DC
I bought my KA Frig 2 months ago and we love it. The icemaker was slow to start making ice but everything is great now. Icemaker is noisey filling water. only complaint.
KitchenAid Refrigerator Scores a Perfect 10!!!!
By Sandee Mae
from Bradenton, FL
I just moved into my condo and knew someday I would purchase a new refrigerator. I went out to to purchase several items one needs after moving into a new home and found this particular refrigerator near some other units. I looked at it and it didn't take long to realize that it was just perfect for me! It had been a Special Order Item, but the people changed their minds and cancelled the order, and I was lucky enough to buy it! The glass shelves and storage bins keep everything neatly organized, but visible at all times and they clean up beautifully. The ice maker and water dispenser are really nice-to-have features too. Its great just dispensing a glass of cold water with or without ice. I just LOVE this refrigerator!
from Palos Park, il
I bought this refrigerator 4 month ago and I'm very disappointed cause I just noticed the rust coming out on the front door in the middle, I'm waiting for service to come over and chack it , but frankly if it's rusting now I want to return cause it is only going to get worse, plus the rust spots are in three different spots. Another con is cleaning it is very difficult.
Bottom Line No, I would not recommend this to a friend
By Car guy
from Pickering Ontario
I bought this fridge as part of a kitchen renovation and appliances up grade. I have found it keeps items in the fridge much colder than my previous fridge. The water and ice dispensers work beautifully. I could not be more pleased. My only concern is there could have been one more storage container in the fridge door.
from Nashville, TN
I bought this a few weeks ago as part of my total kitchen renovation. It is very roomy and love the dispensers on the outside. Plus, the dispensers do not subtract from the room inside the freezer as in other models.
from Sunny Isles Beach, Florida
Excellent performance and value. KitchenAid is fantastic.
By Mountain John
from South Jordan, UT
Moved into brand new home and unit has not worked from day one. Two evaporator coils have been installed by repair folks- both did not work. Still without refrigerator/freezer for over a month. Still waiting to hear back from customer service!!
A nice fridge with good potentials and place for improvement
from Vancouver, WA
We own this for over 2 years and I think this is an average fridge with an excellent look. So far no repairs needed. Some of the materials currently used and design could use a bit of help to make this product an excellent fridge.
Love our new KitchenAid
By Mighty Joe
from Bethesda, MD
This replaces one whose computer functions failed. It's working very well and we're enjoying it a lot. Keep up the good work, KitchenAid!
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