Average Customer Reviews
Energy Star Rated - No
(based on 196 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Excellent product that fully satifies our current needs.
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions...Read complete review
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions is that a gallon-size milk jug doesn't fit in the door, but that's not a major concern now that we are empty-nesters. To better utilize the space we had to buy an extra shelf for the freezer compartment and an extra tub and frame for the refrigerator door. These parts turned out to be very expensive.The ice-maker didn't work very well so we called for service. The technician came quickly and decided that the problem was a loose connector. It still didn't work so a second call brought a technician that had the foresight to bring a new ice-maker. It was installed, the water line was thawed out and the ice-maker now works perfectly
Most Liked Negative Review
Don't be fooled by the beautiful look in the pictures
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators...Read complete review
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators from Sears and have had a terrible experience so far. Both of the initial refrigerators were delivered with dents and/or "waves" in the stainless steel. I assumed these resulted from the delivery process so we requested that two new refrigerators be sent out. The 2 new replacements both arrived dented as well (must blame the poor delivery service of Sears for this as the delivery guys dropped one of them in the driveway and probably did something to cause damage to the other as well). Two more fridges were sent out and we requested that they inspect them before loading them on the truck for delivery (strange this wouldn't be standard practice). They both arrived with no apparent dents, but both still had "waves" in the stainless steel (one looked almost identical in location to the one it replaced). I realized at this point that it must be a manufacturing issue at Whirlpool. We purchased all new KitchenAid appliances for our recently built home and had done the same for the home we built about 10 years ago as we were happy with them and thought they were also quite beautiful. I'm not sure what has happened since then, but the look of the new refrigerators is very disappointing. My first impression when they were brought in was that they looked identical to the much cheaper Whirlpool and Maytag refrigerators, only with a KitchenAid logo. The stainless steel doesn't even look the same as what is on the other KitchenAid Architect appliances we purchased. I don't expect a completely different refrigerator than less expensive brands as they are all made by Whirlpool, but what happened to quality control? Is it too much to ask for a fridge like one shown in all of the pictures online, and one that looks like it is a little nicer than the less expensive brands? Six out of the 6 refrigerators delivered had similar issues to varying degrees. I started to ask Sears to replace these last two again, but figured I'd end up with the same waves in the new one's as well. And don't even get me started on Sears delivery. You will be lucky if they don't damage your house along with the refrigerators during delivery (I'll post these comments on the Sears website). I can't comment yet on the function of the fridges as we just received them, but be warned about their looks. If we didn't want all the appliances to match we would go to a different brand at this point as KitchenAid doesn't seem to be cutting it with their refrigerators. I will say that we have had none of these same issues with the other new KitchenAid appliances though (dishwasher, double convection oven, and 2 microwaves). The two attached photos will give you a good idea for what to expect. Note the "wave" look in the upper left corner on both refrigerators and also the one on the right side a little above the plastic for in the second photo. You'll have to look past the mess and plastic on the front. Believe it or not, this is how the Sears delivery people left things. I mentioned the new refrigerators had the wrong handles and asked if we could use the handles from those that were replaced, and the delivery guys went outside to make a call and ended up just loading the old fridges and driving off.
Reviewed by 196 customers
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Worst product EVER.
By Davis the homeowner.
from St. Paul, MN
Comments about KitchenAid Black Counter-Depth Side-By-Side Refrigerator:
Bought this after our kitchen remodel in 2012. Was great the first 6 months, then the ice maker would stop making ice for a few days. Turn it off, then it would work again. Then the ice maker wouldn't dispense, tried the same thing didn't work... luckily we bought the 4 year extended warranty. The ice maker, cooling parts have been replaced over 4 times and could be more if I had the time to keep calling for service. Then a month ago it just leaks water onto our bamboo floors. Needless to say, the floor is warped now, the bamboo is peeling off the wood by the fridge and it has affected our pantry right next to it too. I am getting rid of this fridge and replacing my floors and fridge. But who knows what kind of damage this has done to my subfloors or parts of the floors I can't see. This company should be ashamed of itself for putting out such a poorly built product. I paid close to $3000 + warranty too. I will never in my lifetime, ever buy another Kitchenaid/Whirlpool product.
Bottom Line No, I would not recommend this to a friend
Images shared by Davis the homeowner.
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By Unhappy Betsy
from Tamoa Florida
We purchased this Kitchenaid side by side refrigerator a little over 4 years ago. We have had the sealed refrigerator system replaced TWICE and it needs it again. We bought an extended warranty when the first non cooling incident happened. Then a year later it happened again. Same problem. Cheap parts. Each time takes about a month to get fixed. We decided to buy the warranty for another year and in only six months from the last repair it is doing exactly the same thing. Repair technician to come in a few days. The frig side is approximately 45 degrees and the freezer is around 21 degrees. The only way we aren't losing lots of perishables is to put them in the freezer. This is the worst purchase we have ever made.
2 fridges and 3 service calls in 24 months.
from Petaluma, CA
I'm so disappointed in the whole Kitchen Aid experience. I purchased a range, this refrigerator, and a oven hood and all three have had major issues. The first fridge came from the show room with a defective compressor and essentially DOA. It took almost a week for the selling company to replace it with another one. Meanwhile an entire refrigerator contents went bad. Once the new one arrived, it took about 12 months for it to have an issue where water was leaking from the unit onto my floors (which were ruined) and after battling KA on the phone, they agreed to come out and fix. The culprit was some debris in the water line that was causing it to overflow somewhere. The technician was trying to pin the blame on me but how could I get something into the water line or drain which is sealed? I had to replace about 20 sq/ft of flooring from the leak at my expense. This morning, I was getting something out of the fridge and noticed that my floor was wet and quickly discovered that there is water pouring out of the freezer door. I pulled the fridge away from the wall and discovered that the floor is wet and ruined again. I called a tech to see if they can help me out but I can't believe that a 2 year old refrigerator needs this much attention and has caused this much damage in my home. Not what I expect from a premium product.
Images shared by DJ
So far So good
from Boiling Springs, SC
Had a Samsung before this, but it broke down after 2 years and was not repairable. Started over with this Kitchenaid model since we are now afraid of Samsung. So far no problems but then again that was the case for 2 years with the Samsung. To be determined on longevity. I do like the configuration of this model, though. Seems roomier than Samsung we had. Also like the sturdiness of the shelving and icemaker parts.
OMG, look at something else!
from Reedsburg, WI
I have had this fridge since October 31, 2013. I have had water leaking under the fridge (cracked water line), I had EVERY drawer face get pulled off and are now glued on with epoxy. And now, now I have had no ice for over two months. The extended warranty service that I purchased through Kitchenaid has been out 4 times and is scheduled for a fifth. The appoint is in 7 days, he will order parts, and then I will have to wait another 7 days for him to install it. And from all the reviews, it looks like it will not be fixed. Good thing this refrigerator has been discontinued. Kitchenaid should recall every single one of them.
from Hayward, CA
We bought this unit 2 years ago, I regret every minute. Not only does the ice in the icemaker shoot all over the place when dispensing, it also is constantly getting "stuck". I bought an extended plan with the unit and have had to use it several times in 2 years. I am getting the icemaker changed out again, a loud noise this time. The shelves in the refrigerator are corroding, due to "air", unknown reason, tech didn't know, so he is replacing the gasket. Mold has appeared around the light on the side, another reason for replacing gasket
Continual Icemaker Problems
from Raleigh, NC
This two-year old refrigerator has had a continual series of icemaker problems, the most significant being water occasionally not freezing in the ice maker, being dumped into the bin, and then running out the dispensing chute. Our first experience with a KitchenAid unit, and we are disappointed.
(0 of 1 customers found this review helpful)
Handy control on the front
from Carolina Beach nc
So far we are pleased with are kitchen aid frig
Bottom Line Yes, I would recommend this to a friend
Images shared by Skid
Warning: DO NOT BUY THIS PRODUCT
By Annie R
from Woodbridge, VA
I've had this model for 3 years and if there was a negative star, I would give it 2 negative stars. The ice maker would stop for no reason and then start back up for no reason. In June of 2016, some water line started leaking on the fridge side. The warranty repairman showed me an s-curve plastic tube which was behind the vegetable drawer (location of the leak) that he said was clogged. He cleaned out and suggested that I keep paper towels under the drawer. Sure enough, layers of paper towels came out sopping wet day after day. Called warranty repairman back as original problem not fixed. Came back and removed the entire back of fridge side. Now water is pouring out of the water dispenser. Warranty and repairman are giving me the run around. DO NOT BUY EXTENDED WARRANTY. They use poor quality service providers and it's my fault that the fridge is leaking. Oh, and if it is not leaking, they will charge me a service call. What??? Huge disappointment in KitchenAid though no surprise to them in the profit department. How can they design and build a costly machine that lasts for 2-3 years?
(2 of 2 customers found this review helpful)
from New York
I am reviewing the KitchenAid Side by Side refrigerator Model #KSC23C8EYY. I purchased it in June of 2013 and now, in September of 2016, I am in the midst of my FOURTH repair episode. The first one occurred just three months after purchasing, and it took several visits for a repairman to find and replace the cracked water line. The second episode, 11 months after purchasing, resulted in the icemaker and water valve being replaced. After owning the unit for a year and a half, the freezer stopped operating and it was determined that the control board had to be replaced. Now, two years after that, again, cooling has ceased. This time I've been told it's the compressor that needs to be replaced. It took KitchenAid's authorized service six days to come to my apartment and it will be another 3-7 days before the compressor is replaced. I've thrown out hundreds of dollars worth of food, again, and am again faced with living for two weeks without refrigeration. This appliance is 3.5 years old and it has given me nothing but grief.
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