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Most Liked Positive Review
Excellent product that fully satifies our current needs.
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions...Read complete review
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions is that a gallon-size milk jug doesn't fit in the door, but that's not a major concern now that we are empty-nesters. To better utilize the space we had to buy an extra shelf for the freezer compartment and an extra tub and frame for the refrigerator door. These parts turned out to be very expensive.The ice-maker didn't work very well so we called for service. The technician came quickly and decided that the problem was a loose connector. It still didn't work so a second call brought a technician that had the foresight to bring a new ice-maker. It was installed, the water line was thawed out and the ice-maker now works perfectly
Most Liked Negative Review
Don't be fooled by the beautiful look in the pictures
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators...Read complete review
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators from Sears and have had a terrible experience so far. Both of the initial refrigerators were delivered with dents and/or "waves" in the stainless steel. I assumed these resulted from the delivery process so we requested that two new refrigerators be sent out. The 2 new replacements both arrived dented as well (must blame the poor delivery service of Sears for this as the delivery guys dropped one of them in the driveway and probably did something to cause damage to the other as well). Two more fridges were sent out and we requested that they inspect them before loading them on the truck for delivery (strange this wouldn't be standard practice). They both arrived with no apparent dents, but both still had "waves" in the stainless steel (one looked almost identical in location to the one it replaced). I realized at this point that it must be a manufacturing issue at Whirlpool. We purchased all new KitchenAid appliances for our recently built home and had done the same for the home we built about 10 years ago as we were happy with them and thought they were also quite beautiful. I'm not sure what has happened since then, but the look of the new refrigerators is very disappointing. My first impression when they were brought in was that they looked identical to the much cheaper Whirlpool and Maytag refrigerators, only with a KitchenAid logo. The stainless steel doesn't even look the same as what is on the other KitchenAid Architect appliances we purchased. I don't expect a completely different refrigerator than less expensive brands as they are all made by Whirlpool, but what happened to quality control? Is it too much to ask for a fridge like one shown in all of the pictures online, and one that looks like it is a little nicer than the less expensive brands? Six out of the 6 refrigerators delivered had similar issues to varying degrees. I started to ask Sears to replace these last two again, but figured I'd end up with the same waves in the new one's as well. And don't even get me started on Sears delivery. You will be lucky if they don't damage your house along with the refrigerators during delivery (I'll post these comments on the Sears website). I can't comment yet on the function of the fridges as we just received them, but be warned about their looks. If we didn't want all the appliances to match we would go to a different brand at this point as KitchenAid doesn't seem to be cutting it with their refrigerators. I will say that we have had none of these same issues with the other new KitchenAid appliances though (dishwasher, double convection oven, and 2 microwaves). The two attached photos will give you a good idea for what to expect. Note the "wave" look in the upper left corner on both refrigerators and also the one on the right side a little above the plastic for in the second photo. You'll have to look past the mess and plastic on the front. Believe it or not, this is how the Sears delivery people left things. I mentioned the new refrigerators had the wrong handles and asked if we could use the handles from those that were replaced, and the delivery guys went outside to make a call and ended up just loading the old fridges and driving off.
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Warning: DO NOT BUY THIS PRODUCT
By Annie R
from Woodbridge, VA
Comments about KitchenAid Black Counter-Depth Side-By-Side Refrigerator:
I've had this model for 3 years and if there was a negative star, I would give it 2 negative stars. The ice maker would stop for no reason and then start back up for no reason. In June of 2016, some water line started leaking on the fridge side. The warranty repairman showed me an s-curve plastic tube which was behind the vegetable drawer (location of the leak) that he said was clogged. He cleaned out and suggested that I keep paper towels under the drawer. Sure enough, layers of paper towels came out sopping wet day after day. Called warranty repairman back as original problem not fixed. Came back and removed the entire back of fridge side. Now water is pouring out of the water dispenser. Warranty and repairman are giving me the run around. DO NOT BUY EXTENDED WARRANTY. They use poor quality service providers and it's my fault that the fridge is leaking. Oh, and if it is not leaking, they will charge me a service call. What??? Huge disappointment in KitchenAid though no surprise to them in the profit department. How can they design and build a costly machine that lasts for 2-3 years?
Bottom Line No, I would not recommend this to a friend
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(2 of 2 customers found this review helpful)
from New York
I am reviewing the KitchenAid Side by Side refrigerator Model #KSC23C8EYY. I purchased it in June of 2013 and now, in September of 2016, I am in the midst of my FOURTH repair episode. The first one occurred just three months after purchasing, and it took several visits for a repairman to find and replace the cracked water line. The second episode, 11 months after purchasing, resulted in the icemaker and water valve being replaced. After owning the unit for a year and a half, the freezer stopped operating and it was determined that the control board had to be replaced. Now, two years after that, again, cooling has ceased. This time I've been told it's the compressor that needs to be replaced. It took KitchenAid's authorized service six days to come to my apartment and it will be another 3-7 days before the compressor is replaced. I've thrown out hundreds of dollars worth of food, again, and am again faced with living for two weeks without refrigeration. This appliance is 3.5 years old and it has given me nothing but grief.
I have last year's version of this refrigerator, purchased in January 2015. Only 19 months old, and it died, needing three major parts which still have not arrived in almost two weeks. Not a good experience, and I would not purchase Kitchen Aid again.
Not the old Kitchenaid!
from San Jose, CA
I have had this refridgerator for about 1 1/2 years and it is the worst one I have ever had. Cheaply made plastic parts!-drawer fronts break off easily, ice maker is undependable, I take good care of my appliances and have never had these issues with any previous one. Kitchenaid used to be a high end brand, if this is representative of their quality, I will not be patronizing them again!
Nothing But Problems
By Not Mrsfreeze
Hi. I thought I was doing right by finally buying, what I thought, was the best kitchen appliances - Kitchenaid. Unfortunately, I have had problems with both the double oven and this fridge. Lucky for me I bought extended warranty for both and boy did those warranties get put to work. The oven's heating element went and another started sparking. For the fridge, there was always mold growing in the back, getting on all of my items. Then the freezer stopped freezing my ice cream. My kids loved the fact that they could drink their ice cream. I wasn't too impressed. Glad I had another freezer to use. Anyway long story short, Thanks to the extended warranty, I will be exchanging. I thought I was just unlucky with this fridge but after reading these reviews, I guess I wasn't the only unlucky one so I will exchange for a different brand. Really sorry cause wanted this relationship to work out.
Worst appliance I have ever purchased
By No freezer in Hawaii
from Honolulu, HI
Have had this for just over 1-1/2 years. The first one was broken when it was delivered. The second one has seen serviced 6 times so far. Currently the freezer is not working at all due to a leak in the sealed system. We haven't had a working freezer/ice maker in almost two months. And the repair company Kitchenaid has assigned is less than responsive. Again, worst appliance I have ever purchased and I will never purchase Kitchenaid again
from Greenville, SC
Having issues with the internal cooling coils. Slow leek. Lost use of freezer first and now after a week of waiting for warranty repairs frig is no longer cooling. Don't know how long it will be until we have a working refrigerator. The problem with the refrigerator is a design flaw and a common fail. We had to pay $89.00 for a repairman to come out to identify the breakdown. When you consider this problem is caused by poor design and they're repairing it with improved parts you'd think kitche aid would cover the repair. Estimated cost of repair: $1,200-$1,400!The ice maker is not very efficient. It does keep up with a small family but if you're planning a family get together or party be sure to buy ice.Our snack drawer cracked within four years of use. Be aware that replacing the drawer is expensive...$125 for a small sized plastic bin. About the only positive thing I can say about this refrigerator is I do prefer the counter depth size. After talking to several repairmen and finding out most refrigerators on today's market are built to last only about seven years I would say this refrigerator is definitely not worth the money you would spend on it.
By Mad Mike
from DC metro area
On a newly build home, we upgraded to Kitchen Aid appliances; what a mistake. The appliances are less than 3 years old and the frig has broken down 3 times already and this time the ice maker is not dispensing ice however in order to fix it we need a new freezer door which is around $1800 !! And the oven broke too and doesn't heat at all; all new elements needed, really? How cheap is this brand, and we paid extra for appliance upgrade. Never ever again will we buy anything Kitchen Aid.
from Birmingham, MI
After 3 years and 4 months the unit stopped cooling due to a "bad sealed system," a leak in the connecting tubing according to the KitchenAid-authorized repairman. KitchenAid has in fact passed off the problem to an unresponsive repair service more interested in selling a new service plan than fixing the problem. We will be 1 to 2 weeks without refrigeration. We are disappointed in the quality and the service.
ANOTHER ICE MAKER ISSUE
from Anderson, SC
We have had unit 2 years. Ice maker did not work on arrival, changed it out and working before we moved into home. Stopped working 6 mos ago, I researched on line and cleaned electronic eye controllers out. Started up that nght. Now not working again have cleaned it 3x. Notice several reviews with poor ice maker. Have another technician coming out next week to look at
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