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(based on 182 reviews)
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Most Liked Positive Review
Excellent product that fully satifies our current needs.
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions...Read complete review
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions is that a gallon-size milk jug doesn't fit in the door, but that's not a major concern now that we are empty-nesters. To better utilize the space we had to buy an extra shelf for the freezer compartment and an extra tub and frame for the refrigerator door. These parts turned out to be very expensive.The ice-maker didn't work very well so we called for service. The technician came quickly and decided that the problem was a loose connector. It still didn't work so a second call brought a technician that had the foresight to bring a new ice-maker. It was installed, the water line was thawed out and the ice-maker now works perfectly
Most Liked Negative Review
Don't be fooled by the beautiful look in the pictures
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators...Read complete review
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators from Sears and have had a terrible experience so far. Both of the initial refrigerators were delivered with dents and/or "waves" in the stainless steel. I assumed these resulted from the delivery process so we requested that two new refrigerators be sent out. The 2 new replacements both arrived dented as well (must blame the poor delivery service of Sears for this as the delivery guys dropped one of them in the driveway and probably did something to cause damage to the other as well). Two more fridges were sent out and we requested that they inspect them before loading them on the truck for delivery (strange this wouldn't be standard practice). They both arrived with no apparent dents, but both still had "waves" in the stainless steel (one looked almost identical in location to the one it replaced). I realized at this point that it must be a manufacturing issue at Whirlpool. We purchased all new KitchenAid appliances for our recently built home and had done the same for the home we built about 10 years ago as we were happy with them and thought they were also quite beautiful. I'm not sure what has happened since then, but the look of the new refrigerators is very disappointing. My first impression when they were brought in was that they looked identical to the much cheaper Whirlpool and Maytag refrigerators, only with a KitchenAid logo. The stainless steel doesn't even look the same as what is on the other KitchenAid Architect appliances we purchased. I don't expect a completely different refrigerator than less expensive brands as they are all made by Whirlpool, but what happened to quality control? Is it too much to ask for a fridge like one shown in all of the pictures online, and one that looks like it is a little nicer than the less expensive brands? Six out of the 6 refrigerators delivered had similar issues to varying degrees. I started to ask Sears to replace these last two again, but figured I'd end up with the same waves in the new one's as well. And don't even get me started on Sears delivery. You will be lucky if they don't damage your house along with the refrigerators during delivery (I'll post these comments on the Sears website). I can't comment yet on the function of the fridges as we just received them, but be warned about their looks. If we didn't want all the appliances to match we would go to a different brand at this point as KitchenAid doesn't seem to be cutting it with their refrigerators. I will say that we have had none of these same issues with the other new KitchenAid appliances though (dishwasher, double convection oven, and 2 microwaves). The two attached photos will give you a good idea for what to expect. Note the "wave" look in the upper left corner on both refrigerators and also the one on the right side a little above the plastic for in the second photo. You'll have to look past the mess and plastic on the front. Believe it or not, this is how the Sears delivery people left things. I mentioned the new refrigerators had the wrong handles and asked if we could use the handles from those that were replaced, and the delivery guys went outside to make a call and ended up just loading the old fridges and driving off.
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Reviewed by 182 customers
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Nothing But Problems
By Not Mrsfreeze
Comments about KitchenAid Black Counter-Depth Side-By-Side Refrigerator:
Hi. I thought I was doing right by finally buying, what I thought, was the best kitchen appliances - Kitchenaid. Unfortunately, I have had problems with both the double oven and this fridge. Lucky for me I bought extended warranty for both and boy did those warranties get put to work. The oven's heating element went and another started sparking. For the fridge, there was always mold growing in the back, getting on all of my items. Then the freezer stopped freezing my ice cream. My kids loved the fact that they could drink their ice cream. I wasn't too impressed. Glad I had another freezer to use. Anyway long story short, Thanks to the extended warranty, I will be exchanging. I thought I was just unlucky with this fridge but after reading these reviews, I guess I wasn't the only unlucky one so I will exchange for a different brand. Really sorry cause wanted this relationship to work out.
Bottom Line No, I would not recommend this to a friend
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Worst appliance I have ever purchased
By No freezer in Hawaii
from Honolulu, HI
Have had this for just over 1-1/2 years. The first one was broken when it was delivered. The second one has seen serviced 6 times so far. Currently the freezer is not working at all due to a leak in the sealed system. We haven't had a working freezer/ice maker in almost two months. And the repair company Kitchenaid has assigned is less than responsive. Again, worst appliance I have ever purchased and I will never purchase Kitchenaid again
from Greenville, SC
Having issues with the internal cooling coils. Slow leek. Lost use of freezer first and now after a week of waiting for warranty repairs frig is no longer cooling. Don't know how long it will be until we have a working refrigerator. The problem with the refrigerator is a design flaw and a common fail. We had to pay $89.00 for a repairman to come out to identify the breakdown. When you consider this problem is caused by poor design and they're repairing it with improved parts you'd think kitche aid would cover the repair. Estimated cost of repair: $1,200-$1,400!The ice maker is not very efficient. It does keep up with a small family but if you're planning a family get together or party be sure to buy ice.Our snack drawer cracked within four years of use. Be aware that replacing the drawer is expensive...$125 for a small sized plastic bin. About the only positive thing I can say about this refrigerator is I do prefer the counter depth size. After talking to several repairmen and finding out most refrigerators on today's market are built to last only about seven years I would say this refrigerator is definitely not worth the money you would spend on it.
By Mad Mike
from DC metro area
On a newly build home, we upgraded to Kitchen Aid appliances; what a mistake. The appliances are less than 3 years old and the frig has broken down 3 times already and this time the ice maker is not dispensing ice however in order to fix it we need a new freezer door which is around $1800 !! And the oven broke too and doesn't heat at all; all new elements needed, really? How cheap is this brand, and we paid extra for appliance upgrade. Never ever again will we buy anything Kitchen Aid.
from Birmingham, MI
After 3 years and 4 months the unit stopped cooling due to a "bad sealed system," a leak in the connecting tubing according to the KitchenAid-authorized repairman. KitchenAid has in fact passed off the problem to an unresponsive repair service more interested in selling a new service plan than fixing the problem. We will be 1 to 2 weeks without refrigeration. We are disappointed in the quality and the service.
ANOTHER ICE MAKER ISSUE
from Anderson, SC
We have had unit 2 years. Ice maker did not work on arrival, changed it out and working before we moved into home. Stopped working 6 mos ago, I researched on line and cleaned electronic eye controllers out. Started up that nght. Now not working again have cleaned it 3x. Notice several reviews with poor ice maker. Have another technician coming out next week to look at
from San Diego
I rarely write reviews, but as I often use them to make purchase decisions I thought I would write one for this refrigerator to help someone out.We have had nothing but trouble with this unit. It's 1 1/2 years old and the list of failures is extensive. First, over a weekend it stopped cooling prompting a service call that resulted in the replacement of the motrs, compressors and mechanical parts that make things cool (no technical knowledge on my part). This was under warranty, but the repair was about $1000 according to the tech. Beyond the loss of cooling, the overflow tray on the floor overflowed.A month later, the overflow tray spilled over again the tech was out for a second time. He diagnosed what he said was a cracked line to the in-door water supply. I was not home, but I checked the part he replaced and it wasn't cracked so I was suspicious. Sure enough, during a Christmas Eve family get together, more water on the floor and the drip pan was again overflowing. I should also mention that we frequently have puddles of water in the refrigerator which we were told was normal condensation. Come on...This is now the third major failure and we noticed that each "event" took place when we had several people over (we are empty nester's so its usually only 2 people) and the fridge is getting used more for water/ice and is opened & closed more often. Then we saw water coming out of the seam below the opening where the water/ice dispenser is. This has us thinking there is something wrong in the water supply to the dispenser. We shut off the water supply and so far no more condensation or overflowing drip tray (we went out of town so we were hopeful this was the cause). A call was placed today for yet another service on this refrigerator which is unreal to us as our last unit lasted 18 years with zero issues (a GE Monogram) and my Mom's old Amana which was relegated to the garage was at least 25 years old without a failure. This Kitchenaid unit is really disappointing, I would never recommend it to anyone. The service people are all very nice but give inconsistent answers and opinions as to the issues.
(1 of 1 customers found this review helpful)
from Seattle WA
This is the PERFECT counter depth fridge!! It has great capacity, is quiet, and has good food preservation
Bottom Line Yes, I would recommend this to a friend
from Pittsburgh PA
I bought this refrigerator along with a Kitchen Aid double oven, gas range, and dishwasher. We needed to purchase the counter depth size because of the configuration of our kitchen. After just 3 years - our ice maker stopped making ice....that is a bad sign b/c that meant that our freezer and refrigerator was not cooling properly. We have been without a properly working refrigerator and freezer for over a month - last week the refrigerator and freezer was "repaired"....actually they took the whole thing apart and changed the evaporator and compressor.....still not working - our freezer is currently warmer than our home. We have lost a fridge and freezer full of food TWICE - very unhappy - do your research before you invest.......
22.7 Cu. Ft. Counter-Depth Side-by-Side Refrigerator
from Roseville, CA
We purchased this fridge and several other KitchenAid appliances as a total kitchen renovation. Twice in the last three months we've had a tech out to replace the "control board" as frost was on the back lower interior wall of the fridge section (see photo). In addition, the install of the appliances was delayed 3 months due to construction, thus the initial one year warranty period started when the appliances were purchased, not installed. We would consider purchasing another brand next time.
Images shared by alinroseville
Frost on interior wall of fridge
Tags: Picture of Product
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