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Most Liked Positive Review
Excellent product that fully satifies our current needs.
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions...Read complete review
This is an excellent refrigerator with all the features we need. The counter-depth design is just right for our kitchen. The full-depth predecessor somewhat obstructed the entryway. A drawback of the smaller dimensions is that a gallon-size milk jug doesn't fit in the door, but that's not a major concern now that we are empty-nesters. To better utilize the space we had to buy an extra shelf for the freezer compartment and an extra tub and frame for the refrigerator door. These parts turned out to be very expensive.The ice-maker didn't work very well so we called for service. The technician came quickly and decided that the problem was a loose connector. It still didn't work so a second call brought a technician that had the foresight to bring a new ice-maker. It was installed, the water line was thawed out and the ice-maker now works perfectly
Most Liked Negative Review
Don't be fooled by the beautiful look in the pictures
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators...Read complete review
I want to warn potential buyers that the fridge that will be delivered will most likely not look as beautiful as what you see in the pictures online. We purchased two of these refrigerators from Sears and have had a terrible experience so far. Both of the initial refrigerators were delivered with dents and/or "waves" in the stainless steel. I assumed these resulted from the delivery process so we requested that two new refrigerators be sent out. The 2 new replacements both arrived dented as well (must blame the poor delivery service of Sears for this as the delivery guys dropped one of them in the driveway and probably did something to cause damage to the other as well). Two more fridges were sent out and we requested that they inspect them before loading them on the truck for delivery (strange this wouldn't be standard practice). They both arrived with no apparent dents, but both still had "waves" in the stainless steel (one looked almost identical in location to the one it replaced). I realized at this point that it must be a manufacturing issue at Whirlpool. We purchased all new KitchenAid appliances for our recently built home and had done the same for the home we built about 10 years ago as we were happy with them and thought they were also quite beautiful. I'm not sure what has happened since then, but the look of the new refrigerators is very disappointing. My first impression when they were brought in was that they looked identical to the much cheaper Whirlpool and Maytag refrigerators, only with a KitchenAid logo. The stainless steel doesn't even look the same as what is on the other KitchenAid Architect appliances we purchased. I don't expect a completely different refrigerator than less expensive brands as they are all made by Whirlpool, but what happened to quality control? Is it too much to ask for a fridge like one shown in all of the pictures online, and one that looks like it is a little nicer than the less expensive brands? Six out of the 6 refrigerators delivered had similar issues to varying degrees. I started to ask Sears to replace these last two again, but figured I'd end up with the same waves in the new one's as well. And don't even get me started on Sears delivery. You will be lucky if they don't damage your house along with the refrigerators during delivery (I'll post these comments on the Sears website). I can't comment yet on the function of the fridges as we just received them, but be warned about their looks. If we didn't want all the appliances to match we would go to a different brand at this point as KitchenAid doesn't seem to be cutting it with their refrigerators. I will say that we have had none of these same issues with the other new KitchenAid appliances though (dishwasher, double convection oven, and 2 microwaves). The two attached photos will give you a good idea for what to expect. Note the "wave" look in the upper left corner on both refrigerators and also the one on the right side a little above the plastic for in the second photo. You'll have to look past the mess and plastic on the front. Believe it or not, this is how the Sears delivery people left things. I mentioned the new refrigerators had the wrong handles and asked if we could use the handles from those that were replaced, and the delivery guys went outside to make a call and ended up just loading the old fridges and driving off.
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Reviewed by 178 customers
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from Birmingham, MI
Comments about KitchenAid Counter Depth Black Side-By-Side Refrigerator:
After 3 years and 4 months the unit stopped cooling due to a "bad sealed system," a leak in the connecting tubing according to the KitchenAid-authorized repairman. KitchenAid has in fact passed off the problem to an unresponsive repair service more interested in selling a new service plan than fixing the problem. We will be 1 to 2 weeks without refrigeration. We are disappointed in the quality and the service.
Bottom Line No, I would not recommend this to a friend
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ANOTHER ICE MAKER ISSUE
from Anderson, SC
We have had unit 2 years. Ice maker did not work on arrival, changed it out and working before we moved into home. Stopped working 6 mos ago, I researched on line and cleaned electronic eye controllers out. Started up that nght. Now not working again have cleaned it 3x. Notice several reviews with poor ice maker. Have another technician coming out next week to look at
from San Diego
I rarely write reviews, but as I often use them to make purchase decisions I thought I would write one for this refrigerator to help someone out.We have had nothing but trouble with this unit. It's 1 1/2 years old and the list of failures is extensive. First, over a weekend it stopped cooling prompting a service call that resulted in the replacement of the motrs, compressors and mechanical parts that make things cool (no technical knowledge on my part). This was under warranty, but the repair was about $1000 according to the tech. Beyond the loss of cooling, the overflow tray on the floor overflowed.A month later, the overflow tray spilled over again the tech was out for a second time. He diagnosed what he said was a cracked line to the in-door water supply. I was not home, but I checked the part he replaced and it wasn't cracked so I was suspicious. Sure enough, during a Christmas Eve family get together, more water on the floor and the drip pan was again overflowing. I should also mention that we frequently have puddles of water in the refrigerator which we were told was normal condensation. Come on...This is now the third major failure and we noticed that each "event" took place when we had several people over (we are empty nester's so its usually only 2 people) and the fridge is getting used more for water/ice and is opened & closed more often. Then we saw water coming out of the seam below the opening where the water/ice dispenser is. This has us thinking there is something wrong in the water supply to the dispenser. We shut off the water supply and so far no more condensation or overflowing drip tray (we went out of town so we were hopeful this was the cause). A call was placed today for yet another service on this refrigerator which is unreal to us as our last unit lasted 18 years with zero issues (a GE Monogram) and my Mom's old Amana which was relegated to the garage was at least 25 years old without a failure. This Kitchenaid unit is really disappointing, I would never recommend it to anyone. The service people are all very nice but give inconsistent answers and opinions as to the issues.
from Seattle WA
This is the PERFECT counter depth fridge!! It has great capacity, is quiet, and has good food preservation
Bottom Line Yes, I would recommend this to a friend
from Pittsburgh PA
I bought this refrigerator along with a Kitchen Aid double oven, gas range, and dishwasher. We needed to purchase the counter depth size because of the configuration of our kitchen. After just 3 years - our ice maker stopped making ice....that is a bad sign b/c that meant that our freezer and refrigerator was not cooling properly. We have been without a properly working refrigerator and freezer for over a month - last week the refrigerator and freezer was "repaired"....actually they took the whole thing apart and changed the evaporator and compressor.....still not working - our freezer is currently warmer than our home. We have lost a fridge and freezer full of food TWICE - very unhappy - do your research before you invest.......
(1 of 1 customers found this review helpful)
22.7 Cu. Ft. Counter-Depth Side-by-Side Refrigerator
from Roseville, CA
We purchased this fridge and several other KitchenAid appliances as a total kitchen renovation. Twice in the last three months we've had a tech out to replace the "control board" as frost was on the back lower interior wall of the fridge section (see photo). In addition, the install of the appliances was delayed 3 months due to construction, thus the initial one year warranty period started when the appliances were purchased, not installed. We would consider purchasing another brand next time.
Images shared by alinroseville
Frost on interior wall of fridge
Tags: Picture of Product
Love the extra space and great features
from Tucson, AZ
I purchased my new KitchenAid about a month ago, and love it. It is so organized, and the extra space on the doors is great. Would rate it A+
Kitchen Aid Survey
from Maricopa, Az.
So very happy with my new fridge, keeps fruits and vegetables so fresh that they last twice as long as in my old fridge....and, I live in Arizona NOW retiring from Alaska.
By Panda Bear
from Birmingham, AL
I love my new Counter-Depth refrigerator. It solved my guest flow problems in my kitchen. I had a wedding shower lunch and everyone had room to walk around without the refrigerator jutting out into the aisle. I am amazed what a difference this made. And of course everything else about the refrigerator is great also.
Great space, but lacking a few details
from Oklahoma City, OK
I have owned this refrigerator since April 2015. Overall it's a really excellent unit - quiet, and quite a bit of capacity for a "counter-depth" model. I love the water metering feature - displays how much water is dispensed, or automatically dispensed. Also, I love side-by-sides - no better design for freezer access and utility! However some definite negatives:1) The exterior is VERY difficult to clean. It's a deeply grained stainless steel that looks great but easily gets streaky if you don't clean it in JUST the right way. My tip: hot water and lots of terry towel buffing rags. My Maytag dishwasher of the same age and stainless steel finish is much easier to clean. I think the grain is much deeper on the Refrigerator, giving it a better overall look, but making it harder to clean properly.2) A bit of an internal electrical issue. Sometimes a few of the LED light bulbs inside don't light up when the door is opened unless you tap on them, there must be a loose connection at the bulb - tapping one usually fixes the rest of the series chain.3) One of the wheels is a bit squeaky and you hear it when you open the door or are cleaning the surface. A bit annoying, but probably easily fixable with a little WD-40.
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