Average Customer Reviews
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(based on 15 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
We wanted a side-by-side and were not willing to pay for a builtin. Kid is in college, so just two of us most of the time. We added two shelves in the freezer,...Read complete review
We wanted a side-by-side and were not willing to pay for a builtin. Kid is in college, so just two of us most of the time. We added two shelves in the freezer, one in the fridge and two on the fridge door for $500 after we bought this.This is a very nice looking fridge. Interior lighting is excellent. No big bulbs taking up space near the top shelf. It is not super quiet, nor is is it very loud. This is a single compressor/dual evaporator unit. It seals very well. It seems that the compressor is not on as much as with our previous fridge. The icemaker works well. Makes small cubes, which we like. We like the interior layout. As with any counter depth side-by-side, the interior is rather small, so you should make sure that the items you typically buy will fit. The freezer is very functional. Downsides: You need to buy extra shelves. Drawers are a bit flimsy. Fridge closes by itself, but freezer gasket gets in the way, so you have to push it all the way.
Most Liked Negative Review
Poor engineering and design quality
We recently remodeled our kitchen and upgraded all of our appliances with KitchenAid products. For the most part we are satisfied with our purchases.Our KSC24C8MSS 24 cubic foot, side-by-side, counter depth...Read complete review
We recently remodeled our kitchen and upgraded all of our appliances with KitchenAid products. For the most part we are satisfied with our purchases.Our KSC24C8MSS 24 cubic foot, side-by-side, counter depth stainless refrigerator-freezer however, leaves much to be desired. Some of the plastic drawers are lightweight and seem almost flimsy, making us wonder if they will break after a short period of normal usage. Also, the shelves on the refrigerator door do not seat properly (they tilt forward) and are difficult toadjust. These are just minor concerns, however.There are two major design flaws in this unit that have proven to be quite distressing.The doors do not have an adjustable stop. They open wide to the point where the door can often slam into the adjacent kitchen cabinet and someday will perhaps put a dent into the stainless steel door. There is no adjustment to limit the range of opening. For a counter depth unit, the capability of regulating the maximum open door angle is essential.The second involves the door mounted water dispenser. We mistakenly assumed that this would dispense cold water, similar to the GE Monogram model we replaced. Instead we have a warm water dispenser. The first ounce or two comes out tepid; the next three ounces come out positively warm. Only after 5 or 6 ounces does the water eventually become cold. Routing the water tube next to the display panel was not a good idea. Even after doing just one glass, the panel lights remain on long enough to make even the second glass tepid. It would appear that the cold water line is not insulated where it runs inside the door next to the panel.We have many KitchenAid appliances in our home. In fact we still use a mixer purchased over 46 years ago when we were first married. Throughout the years we have always associated the KitchenAid brand with high quality. It was quality that we were seeking when we spent several thousand dollars for our new kitchen appliances. We know that it is essential for a company to be conscious of costs, even when their strategic focus is ostensibly on quality and innovation. Your decision to cut costs on the design of this product was not a good strategic move in our opinion. Quality has really been sacrificed when it comes to our new refrigerator-freezer. We feel like we have an expensive run-of-the-mill product instead of the top-of-the-line product we had expected,If KitchenAid wants to maintain its historic high quality position in the market, it would seem to be prudent to develop an adjustable doorstop and to insulate the cold water line from the heat generating lighted door panel. I advised them to read the riot act to their engineering and marketing staff. A recent conversation with the North American brand manager confirms that they are aware of these problems, but no fixes are planned.My contractor has informed me that the door on our beverage center was installed off center and is not adjustable. This causes the door to not shut completely. That the interior light would come on randomly was our first indication of the problem. Again, KitchenAid design and engineering are lacking.If you're offered a good price on a KitchenAid product, don't walk away -- RUN!
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Reviewed by 15 customers
Displaying reviews 1-10
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By Mountain John
from South Jordan, UT
Comments about KitchenAid Counter Depth Stainless Refrigerator:
Moved into brand new home and unit has not worked from day one. Two evaporator coils have been installed by repair folks- both did not work. Still without refrigerator/freezer for over a month. Still waiting to hear back from customer service!!
Bottom Line No, I would not recommend this to a friend
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Comment on this review
A nice fridge with good potentials and place for improvement
from Vancouver, WA
We own this for over 2 years and I think this is an average fridge with an excellent look. So far no repairs needed. Some of the materials currently used and design could use a bit of help to make this product an excellent fridge.
Love our new KitchenAid
By Mighty Joe
from Bethesda, MD
This replaces one whose computer functions failed. It's working very well and we're enjoying it a lot. Keep up the good work, KitchenAid!
Bottom Line Yes, I would recommend this to a friend
A rare find, but a real gem!
By Tom C
from Oklahoma City, OK
We had two critical criteria: side-by-side (we hate the drawer freezers - hard to organize, and food just gets buried in there), and counter-depth (fridge goes in a cabinet that is adjacent to a hallway, if it stuck out too much, it would intrude on the hallway). We selected this model over others simply because it had more space than usual. An excellent decision. We love the water dispenser, lighting (though two lights are quirky and don't always turn on), the finish on the shelves and drawers, the filtration system, and the overall space layout.
LOVE this refrigerator
from Hartland, MI
I bought this refrigerator about 3-4 months ago. We are remodeling the kitchen and it has taken MUCH longer than we originally anticipated. This refrige sat in my family room for a couple of months unused. We have had it in our kitchen operational for about a month or so and I absolutely LOVE it. There is much more space than I thought it would have. I went from a standard 21 cubic foot side by side to this counter depth and am so happy with it so far. It looks fabulous and is working fantastic. The extra features of the in door ice/water is so "now". So glad I picked out this refrigerator!!!The only reason I gave it 4 stars instead of 5 is the fact that we haven't been using it that long and hope I still feel the same in years from now.
For a non-built-in, it's very, very nice
By Yorkie mom
About Me Casual Cook
Service was superb, delivery not so good. They delivered the wrong one the first time & I had to wait another 3 weeks but installation went well
(1 of 1 customers found this review helpful)
from Chicago Suburbs
After our first choice for refrigerator for our kitchen remodel turned out to be a lemon, we changed to this model. Best decision we could have possibly made. Quality of build and solidness of product is exceptional.
By Tom the Skeptic
from Wheaton, Illinois
It works just great, so I don't have to think about it.
Service and delivery comments:
Delivered within the delivery window.The product was delivered in excellent condition.As usual, the delivery men were professional and skilled-they were a credit to Abt and a major reason why we'll continue to purchase products from Abt.
A really successful purchase
from Chicago, IL
About Me Avid Cook
Well lit, ample space, good accessories.Disappointing to have dents on front door right out of the box. Manufacturer should protect better.
Delivery/installation was excellent, as always with ABT.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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