KitchenAid White Counter-Depth Side-By-Side Refrigerator - KSC24C8EYW

Comments about KitchenAid Pro All Stainless Cabinet Counter-Depth Side-By-Side Refrigerator:

Frustrating. Like it was designed by a 23 year old design student that never owned a refrigerator before. Pretty to look at, far less useable space than the previous model, fewer shelves, smaller ice maker, lousy water catch tray, Just a giant disappointment. Pros, Very pretty ice and water maker. Hate the new exterior ice and water lighting, previous model illuminated based on a light sensor, the new model, high, low or off. Fully MANUAL!!! Interior lighting is nice, shelves in stainless surround are nice, but one less freezer drawer, and two less refrigerator side door storage units. Fewer shelf hight options too. I mean whats going on here? I am disappointed I bought this. ABT, my dealer was great. Should have kept my old one and simply repaired my ice maker for the third time. I was just getting sick of it.

Comments about KitchenAid Monochromatic Stainless Steel Counter-Depth Side-By-Side Refrigerator:

We recently remodeled our kitchen and upgraded all of our appliances with KitchenAid products. For the most part we are satisfied with our purchases.
Our KSC24C8MSS 24 cubic foot, side-by-side, counter depth stainless refrigerator-freezer however, leaves much to be desired.

Some of the plastic drawers are lightweight and seem almost flimsy, making us wonder if they will break after a short period of normal usage. Also, the shelves on the refrigerator door do not seat properly (they tilt forward) and are difficult to
adjust. These are just minor concerns, however.

There are two major design flaws in this unit that have proven to be quite distressing.

The doors do not have an adjustable stop. They open wide to the point where the door can often slam into the adjacent kitchen cabinet and someday will perhaps put a dent into the stainless steel door. There is no adjustment to limit the range of opening. For a counter depth unit, the capability of regulating the maximum open door angle is essential.

The second involves the door mounted water dispenser. We mistakenly assumed that this would dispense cold water, similar to the GE Monogram model we replaced. Instead we have a warm water dispenser. The first ounce or two comes out tepid; the next three ounces come out positively warm. Only after 5 or 6 ounces does the water eventually become cold. Routing the water tube next to the display panel was not a good idea. Even after doing just one glass, the panel lights remain on long enough to make even the second glass tepid. It would appear that the cold water line is not insulated where it runs inside the door next to the panel.

We have many KitchenAid appliances in our home. In fact we still use a mixer purchased over 46 years ago when we were first married. Throughout the years we have always associated the KitchenAid brand with high quality. It was quality that we were seeking when we spent several thousand dollars for our new kitchen appliances. We know that it is essential for a company to be conscious of costs, even when their strategic focus is ostensibly on quality and innovation. Your decision to cut costs on the design of this product was not a good strategic move in our opinion. Quality has really been sacrificed when it comes to our new refrigerator-freezer. We feel like we have an expensive run-of-the-mill product instead of the top-of-the-line product we had expected,

If KitchenAid wants to maintain its historic high quality position in the market, it would seem to be prudent to develop an adjustable doorstop and to insulate the cold water line from the heat generating lighted door panel. I advised them to read the riot act to their engineering and marketing staff. A recent conversation with the North American brand manager confirms that they are aware of these problems, but no fixes are planned.

My contractor has informed me that the door on our beverage center was installed off center and is not adjustable. This causes the door to not shut completely. That the interior light would come on randomly was our first indication of the problem. Again, KitchenAid design and engineering are lacking.

If you're offered a good price on a KitchenAid product, don't walk away -- RUN!

Comments about KitchenAid Pro All Stainless Cabinet Counter-Depth Side-By-Side Refrigerator:

Tracks for bins at bottom of fridge a little clumsy, gray toekick front could use a stainless grille option

Comments about KitchenAid Monochromatic Stainless Steel Counter-Depth Side-By-Side Refrigerator:

I love the exterior look of the fridge. I wanted coutner depth side by side. The fridge interior sheves are not adjustable and the door bins are limited in location as well.

I considered returning the item but my contractor had installed already otherwsie I would have returned it---Too small and inflexible--I have a small family and it is cramped for us!

Comments about KitchenAid White Counter-Depth Side-By-Side Refrigerator:

It's a great primary fridge that keeps temperature well. Freezer has alot more space because of the door ice bin. I wish there was one more space for the shelves in the fridge to be moved to, but love the product. Highly recommend so far.

Service and delivery comments:

Delivery was prompt. Installers were great in taking care with product and with install and removal of old fridge. They made sure water line was installed correctly, that it was working fine and was leveled before leaving. Excellent installers!