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Started out fine but 3 months later...
from Spring, TX
About Me Heavy Duty User
Comments about Whirlpool Cabrio Platinum White Gas Steam Dryer:
I have two young children so I use the dryer every other day, if not daily trying to keep on top of stains and spills. This dryer started out ok although I had to restart it more then once because the sensor said the clothes were dry, but they still felt a little damp to me. My biggest complaint is that after using the dryer less then 3 months, my clothes now have a burnt or gas smell - yuck! See service comments but overall I would not recommend this dryer.
Service and delivery comments:
- Delivery was early, which would have been great except that we requested a specific delivery date because we were remodeling and wanted the items delivered after the floors were complete. Great effort though on ABT's part!- The Whirlpool repairman came today (since ABT is no longer responsible) because of the burnt/gas smell on my clothes and he was not able to identify the problem as everything seems to be running well. He plans to make a call today for additional guidance and I expect to hear something tomorrow. In terms of service whether from ABT or Whirlpool, I find this process a nuisance since I paid full price for an item and within 3 months, I have to call a repairman to get it fixed, which in this example will be multiple visits. Perhaps I have ridiculous expectations but if something is not working well after a few months, especially for higher ticket items, I think the item should be replaced immediately assuming it is not consumer error/sabotage and the company should take it back to its warehouse to figure out the problem and if fixable, sell it as reconditioned.
Bottom Line No, I would not recommend this to a friend
Merchant response: Abt apologizes that you are experiencing issues with your unit. If you are having trouble getting service please call Abt customer service at 847-967-8830 for assistance.
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