Average Customer Reviews
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(based on 21 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Pop up downdraft vent
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time...Read complete review
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time I used the vent it would not retract all the way down. Called the repair service department for the store I purchased it from. It took 3 weeks for the part to come in then while the part was being put in another part broke. Would I recommend this product? At this time no!
Most Liked Negative Review
Retraction feature is innovative but does not always work pr
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for...Read complete review
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for the system to engage then releasing the button. Proper timing and fiddling with it is frustrating because the system will disengage and retract instead of coming on. (Possibly an installation error!?) Also, downdraft system does not draw as much as I had hoped although it is much better than our old downdraft system (Jenn-Aire).
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Reviewed by 21 customers
Displaying reviews 1-10
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30" Dpwndraft System usually needs repair
By Disappointed in the South
from Naples, Florida
Comments about KitchenAid 30" Specialty Series Stainless Steel Retractable Downdraft System:
We bought this system several years ago and it usually is inoperative. Sticks in the up position and the fan does not work. Had several visits by repair people but usually fails several months after visit. Will replace shortly with system that works.
Bottom Line No, I would not recommend this to a friend
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Seems to have plenty of power. My wife wishes it was flush with the surface of the counter top.
Bottom Line Yes, I would recommend this to a friend
Incomplete-cant even install it
from New Berlin, WI
I bought this over a month ago and were missing the two support legs. I have called 4 times asking them to send them to me but they keep sending the wrong thing. No one seams to know what the support legs are even though they are in the picture. VERY FRUSTRATED! still waiting
from Fair oaks, ca
In 2014 I choose a kitchen aid Pop up bc it was the cheaper choice to the Miele. since then I think there are more options. After six months the pop up failed and was dropping down when I tried to clean it. It was broken and after a series of reconditioning I put my foot down and demanded a new replacement. I had to fight for this for months and finally got a new one. it is fine now. The kitchen aid customer service has gotten so bad in the last few years that I decided to never buy one again
vent won't operate correctly
By kymm Lange
from Ponte vedra bch fl
we had the 36" vent installed a little over a year ago(5/22/14) and have not used it very often. initially it would go up with just a push of the button then this spring (it wouldn't go up unless i held the button but once i let go it would retract. since it was under warranty i had a service call and the repairman worked with it and it was working fine - however it would go up initially then retract and then go up again and stay up. he informed me that was how it was suppose to operate. have used it maybe a handful of times since then and now it won't stay up at all. very frustrating - it was expensive and haven't used mush. not looking forward to a service bill especially since i called about this problem while it was under warranty! i have always looked kitchen aid - all my appliances are kitchen aid but this one is a dud!!!
(1 of 1 customers found this review helpful)
Looks good, doesn't work
from Hilmar, CA
I purchased an entire kitchen with kitchen aide appliances. The downdraft looks great but I've had problems from the get go...wouldn't go up/down correctly as per other reviews and now goes up but does not turn on. I am getting ready to replace it after multiple service calls, but now that I'm reading these reviews it sounds like I'm not the only one. Have any of you followed up with the customer service rep?
Will not properly recess after use
from The Woodlands, Texas
We bought this unit a couple years ago, along with the KitchenAide cooktop, refrigerator, oven, warming drawer & microwave. The motor that pulls the vent fan back down does not work properly to recess the unit back to the non-use position. Ours sticks about 4" above the cooktop & locks up. Can't get it to move at all. Also just scheduled technician thru KitchenAide to have the "3rd" ice maker installed in the fridge. KitchenAide not what they used to be.
from Portland, Oregon
About Me Avid Cook
Great fan. Not to noisy and it truly works and cleans well.
(2 of 3 customers found this review helpful)
Does not work properly!
from Seattle, WA, United States
At this point we are waiting for the 3 visit from our installer because this vent is sucking air from the backside. On the last visit the installer said it was defective and would need to be replaced. Also the top stainless piece that rests on the counter top area is absolutely hideous! While I am very happy with all of the other Kitchen Aid appliances we purchased at the same time as this downdraft, oven-micro combo and dishwasher, this was a bad choice. We cannot have a exhaust vent above our cook top and a downdraft is the only solution. I wish I had chosen another brand.
(0 of 1 customers found this review helpful)
from Hartland, Michigan
We haven't finished the installation yet. Had to mount the blower remotely.
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