Average Customer Reviews
(based on 32 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Pop up downdraft vent
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time...Read complete review
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time I used the vent it would not retract all the way down. Called the repair service department for the store I purchased it from. It took 3 weeks for the part to come in then while the part was being put in another part broke. Would I recommend this product? At this time no!
Most Liked Negative Review
Retraction feature is innovative but does not always work pr
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for...Read complete review
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for the system to engage then releasing the button. Proper timing and fiddling with it is frustrating because the system will disengage and retract instead of coming on. (Possibly an installation error!?) Also, downdraft system does not draw as much as I had hoped although it is much better than our old downdraft system (Jenn-Aire).
Reviewed by 32 customers
Displaying reviews 1-10
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(3 of 4 customers found this review helpful)
Bad product, with worse customer service
from Centreville, VA
Comments about KitchenAid Stainless Steel Downdraft System:
The product never worked since, installation. After two visits the authorized repair company came back to me and said the critical part required to fix the problem is back ordered, without an ETA. Kitchen Aid offered only to expedite the part request. I have since provided this information, and can do nothing but wait until it is fixed. KitchenAid says that I am eligible only repair and not replacement, after initial 30 days after purchase. The unit was installed 1 month after the purchase to synchronize with the counter installation. It failed on the day of the installation, and it has been 2 months since then. For something which has not worked from day 1, and the customer is waiting for 2+ months, I am not sure this is an acceptable response. This is not an acceptable level of customer service. I had to wait for 3 times for more than 30 minutes to reach an agent.
Bottom Line No, I would not recommend this to a friend
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very noisy--whistle when run on high --doesn't really pull very welloperating button sticks--need to hold to operate unit
We bought this fan over a year ago, but are just now installing it. (Kitchen remodels can take a long, LONG time) It's working beautifully, but as I said, we just installed it. I'll get back if it screws up - but I'm not expecting it to, as all of our other Kitchenaid products have worked VERY nicely. I have to add that some of the features you ask about below I really can't address at this time. But one thing I do know: it's SO much quieter than our friends' fan. I LOVE that!
Bottom Line Yes, I would recommend this to a friend
Compact and Efficient
from Clio, CA
Very compact and works efficiently. A bit noisy while operating on high speed. Otherwise works well and very easy to clean the filters.
(1 of 1 customers found this review helpful)
from Raleigh, NC
This is a sleek, stylish product with a very strong fan. Installation was challenging (it took us three tries to find a handyman who could do it), but once in place it looks great.
from Omaha Nebraska 68118
Great product. Glad we purchased it. No regrets. Happy campers.
Images shared by Ruth
(0 of 1 customers found this review helpful)
A lot of noise but very little venting
By Frustrated consumer
from Sammamish, Wa
I bought this downdraft system to avoid installing an overhead hood in my remodeled kitchen. I wanted to maintain the clear sight line from the family room to the kitchen. It is supposed to work with the KitchenAid 30" 4 burner commercial style gas range top that I also installed. The retractable feature works well but the venting is terrible. The fan makes a lot of noise giving the impression that it's sucking large amounts of air. Unfortunately, it won't even pull the steam coming from a pot of boiling water! What a disappointment. KitchenAid, Do you have any suggestions??
Works OK but not so stylish
from Gig Harbor WA
We have our stove in an island so we had to get a downdraft. This one is pretty and it works great, but I thinks it goes way too high when you turn it on, what makes it look a little weird, because usually I have people seating on the other side of the island, and when I cook this thing goes really high so I can hardly see my guests on the other side. I works great and that´s what matters, but I wish it wasn´t that high. Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
Not up to expectations
By Very unhappy
from Tustin CA
We have all kitchen aid appliances in our kitchen. We were very surprised at the quality of the downdraft as it did not come with a power cord (you had to purchase and wire it in yourself) and several parts were not in alignment. One of the above counter stainless steel end caps was cut crooked so it overlaps on the counter side and underlaps on the cooktop sideThis is Kitchen Aid pricing at discount store quality
(2 of 2 customers found this review helpful)
from Vancouver, BC
Dreadful quality. Already had to replace. Quit working within days. Very noisy. Bad design. Not worth the price at all. We bought five new Kitchen Aid appliances and three of five have been lemons. Very disappointed.
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