Average Customer Reviews
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(based on 26 reviews)
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Most Liked Positive Review
Pop up downdraft vent
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time...Read complete review
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time I used the vent it would not retract all the way down. Called the repair service department for the store I purchased it from. It took 3 weeks for the part to come in then while the part was being put in another part broke. Would I recommend this product? At this time no!
Most Liked Negative Review
Retraction feature is innovative but does not always work pr
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for...Read complete review
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for the system to engage then releasing the button. Proper timing and fiddling with it is frustrating because the system will disengage and retract instead of coming on. (Possibly an installation error!?) Also, downdraft system does not draw as much as I had hoped although it is much better than our old downdraft system (Jenn-Aire).
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Reviewed by 26 customers
Displaying reviews 1-10
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(0 of 1 customers found this review helpful)
A lot of noise but very little venting
By Frustrated consumer
from Sammamish, Wa
Comments about KitchenAid Stainless Steel Downdraft System:
I bought this downdraft system to avoid installing an overhead hood in my remodeled kitchen. I wanted to maintain the clear sight line from the family room to the kitchen. It is supposed to work with the KitchenAid 30" 4 burner commercial style gas range top that I also installed. The retractable feature works well but the venting is terrible. The fan makes a lot of noise giving the impression that it's sucking large amounts of air. Unfortunately, it won't even pull the steam coming from a pot of boiling water! What a disappointment. KitchenAid, Do you have any suggestions??
Bottom Line No, I would not recommend this to a friend
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Works OK but not so stylish
from Gig Harbor WA
We have our stove in an island so we had to get a downdraft. This one is pretty and it works great, but I thinks it goes way too high when you turn it on, what makes it look a little weird, because usually I have people seating on the other side of the island, and when I cook this thing goes really high so I can hardly see my guests on the other side. I works great and that´s what matters, but I wish it wasn´t that high. Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
Bottom Line Yes, I would recommend this to a friend
(1 of 1 customers found this review helpful)
Not up to expectations
By Very unhappy
from Tustin CA
We have all kitchen aid appliances in our kitchen. We were very surprised at the quality of the downdraft as it did not come with a power cord (you had to purchase and wire it in yourself) and several parts were not in alignment. One of the above counter stainless steel end caps was cut crooked so it overlaps on the counter side and underlaps on the cooktop sideThis is Kitchen Aid pricing at discount store quality
from Vancouver, BC
Dreadful quality. Already had to replace. Quit working within days. Very noisy. Bad design. Not worth the price at all. We bought five new Kitchen Aid appliances and three of five have been lemons. Very disappointed.
Works like a dream
from Fair Oaks Ranch, TX
This item was installed at the end of our new island and fit perfectly. So far no one has even asked what it is, but when we hit the little button... Wow is all you hear!
(2 of 2 customers found this review helpful)
30" Dpwndraft System usually needs repair
By Disappointed in the South
from Naples, Florida
We bought this system several years ago and it usually is inoperative. Sticks in the up position and the fan does not work. Had several visits by repair people but usually fails several months after visit. Will replace shortly with system that works.
Seems to have plenty of power. My wife wishes it was flush with the surface of the counter top.
Incomplete-cant even install it
from New Berlin, WI
I bought this over a month ago and were missing the two support legs. I have called 4 times asking them to send them to me but they keep sending the wrong thing. No one seams to know what the support legs are even though they are in the picture. VERY FRUSTRATED! still waiting
from Fair oaks, ca
In 2014 I choose a kitchen aid Pop up bc it was the cheaper choice to the Miele. since then I think there are more options. After six months the pop up failed and was dropping down when I tried to clean it. It was broken and after a series of reconditioning I put my foot down and demanded a new replacement. I had to fight for this for months and finally got a new one. it is fine now. The kitchen aid customer service has gotten so bad in the last few years that I decided to never buy one again
vent won't operate correctly
By kymm Lange
from Ponte vedra bch fl
we had the 36" vent installed a little over a year ago(5/22/14) and have not used it very often. initially it would go up with just a push of the button then this spring (it wouldn't go up unless i held the button but once i let go it would retract. since it was under warranty i had a service call and the repairman worked with it and it was working fine - however it would go up initially then retract and then go up again and stay up. he informed me that was how it was suppose to operate. have used it maybe a handful of times since then and now it won't stay up at all. very frustrating - it was expensive and haven't used mush. not looking forward to a service bill especially since i called about this problem while it was under warranty! i have always looked kitchen aid - all my appliances are kitchen aid but this one is a dud!!!
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