Average Customer Reviews
(based on 52 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Product is really good innovation
Feel like it might need improvement with the air suction capacity
Most Liked Negative Review
Very poor performance.
I have had this product for less than a year and already it has been replaced completely under the warranty. The second one still 'sticks' when in elevation mode and doesn't come up...Read complete review
I have had this product for less than a year and already it has been replaced completely under the warranty. The second one still 'sticks' when in elevation mode and doesn't come up all the way - this will probably have to be replaced too. It's noisy when the extractor fans are turned on and it doesn't remove cooking odors, steam, fumes etc. which is the whole point of having it - our venting system is excellent - there are no blockages - so why doesn't the downdraft suck away fumes etc? I would NOT recommend this product to anyone - along with my new Kitchenaid 48" built-in, side-by-side refrigerator - the ice maker has been replaced once already and now the new one has ceased to work - we're waiting for a new 'shoot' - meanwhile - no ice also less than a year old!
Reviewed by 52 customers
Displaying reviews 1-10
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Looks cool but not reliable
from St. Louis
Comments about KitchenAid Stainless Steel Downdraft System:
Mostly works but had an issue or two, the first fixed under warranty in the first year, the second I recently heard from the repair company the these things are junk. It's a 1.5-2 hour job to remove it and replace the switch that frequently fails. In short, the wow factor is there but the quality/reliability is not.
Bottom Line No, I would not recommend this to a friend
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from Mt. Airy, MD
Worked just OK for the most part on high which is very, very loud. Always had to help "lift" the unit to the upright position since day one. Was cleaning it today and pulled the filters when the unit closed on me and I cannot get it to raise back up. Of course it's out of warranty. Would NOT recommend to others.
By Elk Watcher
from Golden, CO
A definite improvement over my 26 year old builder-installed KitchenAid downdraft system. Sleek looks and MUCH quieter. Not sure any of these downdraft systems are a true replacement for actual vent hoods, but given my kitchen configuration it's all I can have.
Bottom Line Yes, I would recommend this to a friend
36' Retractable Downdraft System 600 CFM
from Denver CO
When we opted for an electric cooktop in our new house, we were not aware it came with the downdraft system. But we're very happy with the exhaust system - vents down and out so there are no overhead intrusions. Three speeds, quickly raises and lowers. Relatively quiet - same as an overhead system. We'd do it again!
Less than thrilled
from Grand Junction, CO
You must always push the button twice to make the unit rise and sometimes three times to make it retract. Not sure why this is. Also the fan is very noisy and doesn't move enough air if you are cooking on the "burners" that are not right beneath the exhaust.
(1 of 1 customers found this review helpful)
By Football Mom
from South Kingstown, RI
I just remodeled my kitchen 18 months ago and purchased ALL kitchenAid applicances stainless Steel. The fridge is rusting and seal is breaking ($2500 purchase) which KitchenAid refuses to do anything about. The downdraft is rusting which is causing it to get stuck and not automatically raise and lower. It started rusting within 9 months of use. This brand is junk and over priced. KitchenAid does not support their products. I will never recommend or purchase this brand.
from Sandpoint, ID
Love that the vents go into the dishwasher. Just wish the unit would go down while the vents are being washed.
love the sleek look
from Long Island,NY
I bought this when I converted my cooktop from electric to gas and needed a downdraft. this is just perfect for the look I wanted on the counter and perfect for the job that it does!
from Sacramento , CA
Problems going up and down
from Sacramento, CA
Wonderful stove --I couldn't be more satisfied
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