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(based on 36 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Product is really good innovation
Feel like it might need improvement with the air suction capacity
Most Liked Negative Review
Very poor performance.
I have had this product for less than a year and already it has been replaced completely under the warranty. The second one still 'sticks' when in elevation mode and doesn't come up...Read complete review
I have had this product for less than a year and already it has been replaced completely under the warranty. The second one still 'sticks' when in elevation mode and doesn't come up all the way - this will probably have to be replaced too. It's noisy when the extractor fans are turned on and it doesn't remove cooking odors, steam, fumes etc. which is the whole point of having it - our venting system is excellent - there are no blockages - so why doesn't the downdraft suck away fumes etc? I would NOT recommend this product to anyone - along with my new Kitchenaid 48" built-in, side-by-side refrigerator - the ice maker has been replaced once already and now the new one has ceased to work - we're waiting for a new 'shoot' - meanwhile - no ice also less than a year old!
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Reviewed by 36 customers
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from Roanoke, Virginia
Comments about KitchenAid Stainless Steel Downdraft System:
This was purchased for a kitchen remodel where we replaced our 20 yr old kitchen and all of its appliances. We had a Thermador radiant glass cooktop with a down draft vent and really liked it, but we decided to go with all KitchenAid appliances (except a Sub Zero refrigerator purchased at a great end of season sale). This downdraft is extra tall, it has multiple speeds. It can be left on so that when it is raised up, it automatically comes on at the preset speed. It works great, cleans easily. The only negative, which is why I give it four stars, is that it just doesn't look or feel as well made as what I anticipated. Every other KitchenAid appliance that we purchased had a much higher quality appearance overall. Overall, not a big deal since most of the time it is out of sight.
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
Broken TWICE in less than 18 months
We purchased this new 2/2015. We hardly cook we just like this product for it's looks and matches all our other SS kitchenaid appliances. Thought it was a cool system how it can hide itself away when not being used. Well this unit quit working around 1/2016, just right before the warranty expired. We called KA customer service and was able to arrange repair. The whole repair process took TWO MONTHS. First they ordered parts, waited on the parts, and came back for repair when parts came in. Ooops, they ordered wrong parts. Then they ordered MORE parts and told us everything on back order for weeks. Finally got through the repair process and unit worked like new. Well that lasted less than six months. Just found out tonight that the unit quit working again. Does not stay up, vent would not shut off, etc. And now we are out of warranty. We've turned this unit on literally less than 30 times in the year and half we owned this. What a piece of junk and KA should be ashamed of their poor quality.
Bottom Line No, I would not recommend this to a friend
It's great, use it as directed.
from Wheaton IL
I use it as directed.
Service and delivery comments:
Does a Good Job
from Bloomingdale, IL
I have seen the reviews and looked at them carefully but decided to go ahead and purchase this anyway. I am glad I did. It does a good job, it's a sleek and cool design, plus I don't have an ugly, visually detracting overhead hood to contend with.I put the cooktop in the island and now I can interact with my guests while cooking. The fan has variable speeds to it can evacuate the entire room of smoke if needed, but on a lower setting it does not affect the flames and still does a good job.
By Kathy Jo
from Reading, PA
beautiful design, works great
from Incline Village
(9 of 9 customers found this review helpful)
Everything Broke But The Sheet Metal
By Chef Chape
from Southern Shores, NC
This system began failing within two years of being placed into operation. First was the switch. Next was the control board. Next was the retractor motor. Next and finally was the fan. Every sub-component except the sheet metal! Now it seems I have to replace the entire hood and fan system, which will likely run over $2500. KA has offered a similar unit for $800, but with a smaller fan and no installation, of course. That means I'm only out about $3000 or so. This from a premium American manufacturer who does not want to recognize the utter failure of this product. I beg them for help, but they're not interested. DO NOT BUY!!
(6 of 6 customers found this review helpful)
squeaky, yet powerful
from San Diego, CA
Not sure if it's the design, or the poor manufacturing, or the installation, but we are now on our 2nd blower. The seller is definitely at fault for selling us the first one as new, when it clearly was used and damaged. The blower squeals and squeaks going up and down and we hope it will settle down over time. We had no choice but to use this type of design, as that is what we had previously, except we had Thermador. In retrospect, we should have stayed with Thermador, but it is twice as expensive. The blower is powerful and does a good job. Fortunately, Pacific Sales replaced the first one at no cost, but this whole thing has taken at least a month.
(4 of 5 customers found this review helpful)
Terrible Product - do not buy
from Miami, FL
Gets dirty quick and designed specifically to force you into service calls. Removed filters to clean and accidentally closed the unit, now its locked in the down position and we need to get service in - of course this happens 1 year and a few days after buying so need to pay for service.
(2 of 3 customers found this review helpful)
Great but tough installation
from Winchester, VA
I haven't had the chance to use it for real yet, since we're still finishing the construction of our house. However, it appears to work great. Not as quiet as I would have liked. But definitely suggest having it professionally installed. It was a pain to installed and takes a lot of space under the counter! We had a foot behind the cabinet and it took most of it and about 6" of the inside cabinet. Be sure you drill holes in the back and side of cabinet and have access to those holes after the countertop installation, because you will have to adjust the height. I know I'm going to love this solution instead of a hood unit in my island but be ready for a long and difficult installation. This is coming from a homeowner that is building their own house and is very handy.
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