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(1 of 2 customers found this review helpful)
Kenwood acknowledges bug but will not fi
By I bought it
from Chicago, IL
Comments about Kenwood In-Dash Double-DIN Navigation DVD Receiver:
You can find the full review at Kenwood Forums. I am returning this unit. Be aware that all 2012 models likely have the same problem.When you plug-in a USB with very few songs on it (e.g., say <500 MB), it takes about 15 seconds to recognize the ID tags of the music (e.g., artist, genre, album, title). Slow, but not a huge issue. When you plug-in a USB with what I consider a small library (e.g., about 4GB worth of music), it takes about 90 seconds to recognize the ID tags. I have a 16 GB USB that has 14 GB on it (about 2,500 songs). I've waited over 1 hour and it still will not recognize the ID tags. As a result, you can ONLY access the folder structure on the USB. You cannot search for songs by artist, genre, album, title, etc. The options for category list, links, etc. will all be grayed out - you will not be able to access them. This unit is useless if you can't search for an album to play, or an artist, or even a song.Ergo, if you plan to use this unit with a USB that will have more than just a few songs, do not buy this unit. As all 2012 units have the same firmware, they will all have this problem. Kenwood acknowledged the problem, but said that's just the way it is. A pretty awful response if you ask me.This is a $1000 unit. At that price point, there are some very basic things - like being able to search by artist, genre, album, title - that it has to be able to do. As it cannot do it with more than a few songs, this is a joke. Basic testing should have caught this before it even left the lab. And as it appears it's been a problem in past models, they should have specifically fixed it.The user interface on this is pretty awful and the ability to customize is even worse (e.g., I can't even set my home city on the GPS as the default city when looking up an address, which means I always have to put in the city before each address). The only reason I bought the Kenwood over other models is because of the Garmin GPS. But, if I had to do it over again, I would not have purchased this unit considering this basic problem.I called Kenwood technical support and then customer service (after getting the run-around on the issue). They tell me that this is the way it works and there won't be a forthcoming firmware update to fix it. In other words, this unit CANNOT search for songs on a USB based on ID tags if there are more than a few GB of songs. They've advised me to bring it back to where I bought it and ask for a refund. Wow.And, again, this is likely the way ALL 2012 models work - so that would include the Kenwood DNX6990HD, the Kenwood DNX7190, and the Kenwood Excelon DNX9990HD.I have a call into my installer to return this unit. It's really terrible that Kenwood isn't solving this problem. It's pretty basic.
Bottom Line No, I would not recommend this to a friend
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