Average Customer Reviews
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(based on 543 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
french door design that will fit in a standard size space
This was the only french door refrigerator that was not too tall and fit in a standard refrigerator space that we could find. Overall we like the french door design because visibility is improved...Read complete review
This was the only french door refrigerator that was not too tall and fit in a standard refrigerator space that we could find. Overall we like the french door design because visibility is improved in the refrigerator portion. I wish the freezer drawer divider was adjustable. It is a fixed configuration that will not accommodate wide items in the freezer. The other thing I really hate is the shelves are full width and very difficult to remove to clean. The shelves are so tight they hardly fit through the fully open doors and only with a great deal of effort. The drop shelf is virtually useless as it is the only interior space for tall items (ie gallon of milk/beverage pitcher). The drop is basically is a waste of space for the items trying to fit underneath the partial shelf. I really wish the shelving was more adjustable for tall items. It is really hard to fit everything in that I easily used to fit in my old standard top freezer model that had less cubit square space than this new one.
Most Liked Negative Review
Nice Looking, Terrible Quality
I bought this refrigerator to fit in a small area of the kitchen. After delivery, I noticed that the LED panel and lights were not working. I had to have someone service the...Read complete review
I bought this refrigerator to fit in a small area of the kitchen. After delivery, I noticed that the LED panel and lights were not working. I had to have someone service the refrigerator and they found that the factory had failed to connect the power cabling running to the panels and lights. No big deal. Not a week later and after going on a trip for two days, I came back to discover that the refrigerator was no longer cooling and the freezer was completely defrosted. I had to pitch all of my food. Once again, I had to call to get the refrigerator serviced. There was now a leak on the evaporator and the refrigerant had spilled into the unit. A week later, a technician came out to fix the leak. Two days after the repair, the same thing happened again. There was another leak on the evaporator. Whirlpool refused to give a refund for the refrigerator or send out a new unit unless it was deemed "unrepairable". Furthermore, there was no compensation for all of the food I had lost during this time period. I had to complain enough to get an extended warranty for 6 months. This part of the refrigerator is what actually cools the air and it was leaking within a month of purchase. It was finally serviced again and seems to be working now.TL;DR - Whirlpool's quality is god awful and their customer service even worse. I'm sure this refrigerator will spring another leak within 6 months.
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Reviewed by 543 customers
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Form & function
from Placentia, CA
Comments about Whirlpool Black Ice French Door Bottom Freezer Refrigerator:
I bought this slightly over a month ago & I'd never go back to side by side. Love the adjustable shelf!
Bottom Line Yes, I would recommend this to a friend
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Love the french doors!
By Tup lover
from Shelbyville, Mi
We bought this one because it would fit in our spot. Love the french door and bottom freezer. Only complaint i have is YOU have to make sure the ice maker handle is down or you won't get any ice. Doesn't make ice as fast as my old fridge. I always double check. Best to slide the top freezer drawer in first than push the rest of the drawer in.
from Fort McMurray
We bought this and had problems with water line to freezer for ice maker. Ice built upIn bottom of freezer on walls and floor of freezer. It seems to take awhile for repair people to find problem
Perfect fridge for a small space!
Bought it a couple of weeks ago to replace an 11 year old Kenmore that decided to die.
from San Ramon, CA
I am happy I bought this, it really dresses up the kitchen
Great refrigerator. Love it
from Aston pa
Love this Whirlpool refrigerator. The space is great. Keeps the food st the right temperature. And the style fits my kitchen perfectly.
from Cabins, WV
This product is o.k. but lacks in shelf adjustment choices and many items have no place that they will fit.
Bottom Line No, I would not recommend this to a friend
Still Getting Used to New Fridge
from Thomaston, Maine
I've had this refrigerator for a couple months now and am still trying to get used to it. I didn't realize I would have to open both doors most of the time to get anything out of the fridge. The two deep bottom drawers are a little flimsy and have already challenged me to get them open and also to get back on the tracks. It is also noisier than my other refrig but I can live with that.
Beautiful refrigerator.... But
from Yardley, PA
I love my frig but you need an extra half inch on top shelf as milk and OJ containers do not fit too well on top and there is no place for wine bottles.
Gets the job done
from Northern VA
We've had this for about 2 months now. Seems to be running just fine, not too noisy. Looks good. It doesn't seem to keep a very consistent temp comparing the top shelf to the bottom, and doesn't stay quite as cold as I'd like, even on the coldest setting. Bigger complaints: There's no 1/2 width shelf, and the "convertible" shelf creates a very hard-to-access area below it when there are drinks/pitchers/etc in front. The freezer drawer has a fixed divider in the lower zone, so it's pretty much impossible to put frozen pizzas in it. Unfortunately, there aren't many choices if you need a fridge this narrow, and this one seemed like the best of the bunch.
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