Average Customer Reviews
Auto Cook Modes
(based on 46 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great looking microwave with lots of features
We bought this microwave to replace a failed model from another manufacturer. It is stylishly designed and has great features. For example the fan has 4 speeds and it really works to vent heat...Read complete review
We bought this microwave to replace a failed model from another manufacturer. It is stylishly designed and has great features. For example the fan has 4 speeds and it really works to vent heat from the stove top. The light can be used as a night light and has a timer feature. There are many settings for defrost and cooking various foods. We haven't tried all of them yet but the ones we have tried work well. The interior is spacious and the power is good (cooking is fast).
Most Liked Negative Review
Stylish replacement that failed after 24 months
I love the design of this microwave and the capacity, but failure to perform makes it a good-looking paperweight. This microwave replaced another Samsung failed microwave, and worked wonderfully, however, after about...Read complete review
I love the design of this microwave and the capacity, but failure to perform makes it a good-looking paperweight. This microwave replaced another Samsung failed microwave, and worked wonderfully, however, after about two and a half years, it started to lose its settings and repeatedly needed to be unplugged and/or be reset. A repairman removed the door and supposedly fixed the issue about 3-4 months ago, but now it is doing the same thing. Upon resetting the clock and trying to microwave something, it will count down, but doesn't light up when opening the door, nor will it function. This is too expensive to continue to fix, I'm sorry we went through two Samsung microwaves to conclude that despite the power, capacity, style, features and ease of use that made the Samsungs attractive, we will not spend this kind of money on lack of reliability again. This is the same issue that made the store replace our first Samsung microwave, and yes, we have had the wiring and breakers checked with extremely reliable electricians both times to rule out any electrical faults.
Reviewed by 46 customers
Displaying reviews 1-10
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Comments about Samsung Stainless Steel Over-The-Range Microwave:
Center Rack is real flimsy could have been better...
Bottom Line No, I would not recommend this to a friend
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A rare Samsung product that is unreliable
from Eatontown, NJ, USA
I have a house full of Samsung products and I have been more than happy on all of them. This is one exception. It seems that the keypad is not that reliable. I have called for repairs once and they replaced the keypad however after a few month the keypad is not working again. It is cheaper to have the thing replaced than to have it repaired again.
Gave it away to anyone who would put up with it's faults
from Virginia, USA
This machine had issues from day 1. Its first fault shortly after buying it was when the cook time ended it would keep the interior light on & continue to spin the plate until I opened the door. Other times it would not start cooking although the timer would silently start to count down. Several service calls were performed & the door was replaced twice where the assumption that the key pad installed on the door or the connector cable was faulty. Another service call replaced another main board which solved all issues for a while until the warranty expired, Began acting up again where only the timer would count down but it no internal light or actual cooking going on. The issue was probably related to internal safety limit switches that contacted the door handle ensuring it was closed but mentally I was done with it. Loud hefty industrial door noise when opening or closing & it seemed to have the loudest fan I had ever heard. Best feature was the LED stove top light. My first ever dis-satisfied Samsung product.
from Albuquerque, NM, USA
This product has great features
We have a new over the range microwave that is very stylish and has many nice features! When it works it covers all my needs. Unfortunately we are experiencing some problems with the power cutting out when you open the door. You hear a clicking sound and the light flickers on and off. Then you have to reset the clock and it works again. We have reset the electrical breaker and the problem keeps happening. This is very annoying for a new product. I have read some reviews that other people were experiencing the same problems!! I will be calling Samsung to get this repaired which I hope I'm not charged a fee since it's under warranty.
Bottom Line Yes, I would recommend this to a friend
PREETTY DESIGN BUT DESIGN FLAWS
from San Diego, CA, USA
THIS PRODUCT HAS A GREAT LOOK THAT WAS ATTRACTIVE TO ME, UNFORTUNATLY THE BUTTONS ON THE DOOR DO NOT WORK. THE CONNECTIONS IN THE DOOR BREAK, THE LIGHT BEGINS TO FLUTTER, THEN THE NUMBERS ZERO OUT AND THE MICROWAVE BECOMES USELESS. I DO NOT RECOMMEND THIS MICROWAVE IF YOU PLAN ON USING IT. IF IT IS JUST A PLACE FILLER AND YOU WANT IT TO LOOK NICE GREAT BUT IF YOU INTEND TO USE IT FIND A DIFFERENT ONE. THERE ARE JUST SOME DESIGN FLAWS THAT NEED TO BE WORKED OUT. I THINK IT COULD BE A GOOD PRODUCT BUT IT NEEDS TO BE REEVALUATED ON HOW THE CONNECTIONS ARE MADE THROUGHT THE DOOR.
Nice looking product
Purchased the suite because I remodeled. Like the features. However, too many issues with control panel or mother board. Microwave and dish washer stop working just before 1 year is up. Samsung can do a better job and give customers a better product by listening to the customer and trying to solve the electronic defects. When they work, very nice. Puchased because others I know purchased this suite. I did not have luck with the dishwasher or microwave. The microwave was only used to warm food. Never did cook in it. Dish washer locks up, can't change settings then stop before cycle was complete with auto smart light and normal light on. Does not follow what is in manual to fix issues. Electronic and computer issue once again with mother board or control panel. Hope this helps all consumers as well as Samsung.
Didn't work out of the box- still doesn't
This unit was purchased roughly four months ago. Six tech visits and three repair parts later it still doesn't work. The most frustrating appliance I've ever owned.
This microwave was purchased in 9/2013 and in 11/2014 it no longer heats food. The product is out of warranty, so we need to purchase a new microwave.
from St. Louis
Replaced existing microwave with new stainless steel model and it looks great and works well.
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