Average Customer Reviews
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(based on 20 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid Investment from Supportive Company
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are...Read complete review
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are cross dividers that slide, so you can adjust the sizing of the compartments, but it doesn't lock in place and the kids are always bumping it. Soft packages travel from one compartment to the other making it difficult to keep organized. We could use some more slots for adjusting shelves in the main fridge. Within the freezer drawer there's a little drawer to provide additional organization, but the drawer isn't on extended rails. It only comes out about half the way of the main drawer. Its challenging seeing whats in the drawer. Overall we're able to organize our food items well, the glass shelves make it easy to see whats in the fridge. Most of the shelves are easy to remove and clean. Overall we're pleased with the product. My recent experience with customer service was wonderful. I tried cleaning the shelf above the crisper drawers and when I placed in the sink it shattered into a million pieces. the glass hit the porcelain sink and the vibration resonated in the glass causing it shattered. I opened a service request and I got a response within a couple of days. After a general review with the rep, and getting my ticket number I got a call within a few hours from a rep that setup replacement of the glass. He was considerate, understood the problem, and setup shipping. We got the replacement and they actually replaced the whole shelf. The design is a little different, but the new shelf slides in much easier, and the wheels for the crisper drawers are anchored by screws rather than all plastic. Our product is dates April 2014 and they're already making improvements to the product. Not only did they take care of our issue quickly, they went above and beyond, and I will continue to be a Samsung customer.
Most Liked Negative Review
We love this product but the ice maker is junk. We really wanted a good ice maker as we use a lot of ice. This one takes for ever for ice to come through...Read complete review
We love this product but the ice maker is junk. We really wanted a good ice maker as we use a lot of ice. This one takes for ever for ice to come through and even though we have it set to full cubes it comes out crushed. Changing our water filter is a pain. We took the filter out to make sure we are replacing it with the correct filter and reinstalled thinking it might leak without it. When I woke up the next morning there was water all over the floor. I took out the filter and still we have water leaking all over. Very frustrating. This refrigerator is huge and holds a lot. I call it 'the spaceship'. We love the deli drawer and extra drawer in the freezer. If it wasn't for the ice and filter problem we would have a winner.
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Reviewed by 20 customers
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(1 of 1 customers found this review helpful)
from Santa Cruz, CA, USA
We shopped for close to a year before deciding on this model. I compared all the brands and found this 4 door refrigerator to compare favorably to all the other offerings. Now that we have had this in the house for about a week, our first impressions are: 1. LED lighting is incredible - so easy to see all over the refrigerator 2. Ice maker takes up very little room - one of the best space-saving designs I have seen. 3. Super quiet operation. I can't really hear it turn on or off 4. Freezer is very well thought out - the little shelf on the door is brilliant 5. The middle drawer (why we wanted this model) is super -- we use it for deli items, butter, etc. We love it - I highly recommend this refrigerator
Bottom Line Yes, I would recommend this to a friend
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Great for smaller kitchen
from Marcy, NY
We replaced an 8 year old side by side just to match our other appliances. We were limited by the space we have for a refrigerator (less than 35" wide) and this unit was perfect for our needs. We are so happy with how much more room we have with the configuration of the bottom freezer, French door model. This unit is so quiet, you never hear it run. Looks great, performs great and didn't break the bank.
I like everything except the ice maker.
from Granger, IN
I have had this unit for 9 months now. Its been a wonderful refrigerator except for the ice maker. It's loud and the ice never seems to be frozen enough. In fact I filed a claim today because the ice is partially thawed out when dispensed and continually leaks water out the dispenser. This started about 3 weeks ago and is getting worse. Seems like ice maker issues are a common problem with this unit. I'm keeping my fingers crossed that this problem will be permanently fixed soon.
Bottom Line No, I would not recommend this to a friend
from Fort Wayne, IN, USA
I have cyberstalked this fridge for approximately 2 years. Was saving up to buy. I love this new fridge. It has so many "nice" features that I thought I could live without but now I love them. I have had for a week and so far....it's lived up to my expectations!
This refrigerator was not my first choice. I originally purchased the Samsung 4 door refrigerator which I absolutely loved.. The problem was when they delivered it the refrigerator fit in the space provided but the left side doors would not open all the way as I have a wall on the left side. Sadly it went back. I then purchased this one because it was not as wide. It is a very nice product and works well with the space I have. I love the interior lighting and I like the refrigerator drawer more then I thought I would. I would defiantly recommend this product, however I wish you would offer the 4 door fridge in a narrower width as my husband found my request to knock out the wall unreasonable.
Love the refrigerated drawer!!
from Louisville, KY, USA
After being forced into buying a new fridge, we knew we wanted to stick with a French Door model - it seemed to work best for our family. Upon seeing the chilled drawer option, in a size that would fit our small kitchen -we went for it and I can positively say it was a GREAT purchase. Not only do I have a retractable shelf in my fridge to better hold my wine bottles but the chilled drawer is a bonus so the kiddos are not constantly in the fridge for drinks!! Oh yeah and the water/ice dispenser is wonderful too...no leaking problems and more H2O being consumed in my house! Love my Samsung fridge!!
Great Looking, Great Features
from Washington, DC, USA
Wasn't sure which fridge to buy ,but had liked the features a year or so ago. A salesman recently told me Samsung had really improved their refrigerator because they listened to customers praises and complaints. So far everything has worked well. I love the 4 door. It holds much more than our previous fridge, which is very helpful. We use the water and ice machine daily. Very easy! It is well organized and shelves can be adjusted. I do wish the drawers for vegetables and fruit were bigger since we eat lots of fresh fruit and veggies.
from Cleveland, OH, USA
This refrigerator is only 33" wide because I don't have a small kitchen and it is a perfect fit.This item has the same nice features as the large size. Nice handle design, excellent storage.
from Toledo, OH, USA
The Best design I've ever seen! Well thought of ergonomics and well planned for space. The door layout is incredible! Love the LED lighting and every square is seen without effort. The Mid Drawer is fantastic utilizing well thought space for immediate grab for yogurt and cheese sticks....and my bologna sandwiches...nice easy access. All the utilities feel solid and sense very good quality throughout. Control/information panel is well displayed and ease of using the control. One detail would be nice is an water shutoff valve to change the filter. Well done Samsung! I've put on the top of my list in researching appliances and electronics. Mark
A little disappointed
Found out after I purchased the unit that the shelves are not very adjustable. Top fold up shelf is wasted because lower shelf has to be used for taller items like milk which forces you to fold up the shelf . Can't adjust shelf on one side without adjusting the corresponding shelf on other side for stabilization purposes. Crushed ice feature only crushes a small portion of the ice. For instance, if you were dispense 10 ice cubes only 1 cube would be crushed....the other 9 would be whole. Tried a whole bowel full of ice and got the same results.
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