Average Customer Reviews
Energy Star Rated - No
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(based on 145 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great washer, not too smart (yet?)
Washer works extremely well. Clothes are washed faster than in my previous frontload washer. The LCD panel is a pleasure to operate. The only problem is that the wifi functions are currently mostly...Read complete review
Washer works extremely well. Clothes are washed faster than in my previous frontload washer. The LCD panel is a pleasure to operate. The only problem is that the wifi functions are currently mostly unusable. The wifi reception in the washer and dryer is much weaker than on any average laptop, so if your router is in a different floor and cannot be moved, you may need a wifi range extender (that worked for me). The smart control function does not know about any custom washing programs you create and in order for you to be able to monitor progress on iPhone/iPad, you have to start the washer load from the app. The contact between app and washer is lost as soon as phone goes to sleep and you have to restore it by going back to the washer and clicking smart control on the LCD. For a machine that is samsung's top of the range, a little more effort could have been put into the smart control features or the really cumbersome product authorization procedure. Perhaps improvements can be made with future firmware/app updates. In any case, it's still the best designed washer in the market and washes extremely well.
Most Liked Negative Review
Cleans well, has too many bugs/quirks with software
This machine definitely gets clothes clean and does so quicker than our old machine ever did. That said for a technology company I'm pretty disappointed in Samsung's app and software. I tried using the...Read complete review
This machine definitely gets clothes clean and does so quicker than our old machine ever did. That said for a technology company I'm pretty disappointed in Samsung's app and software. I tried using the app and gave up pretty quickly. I just don't see how it makes my life any easier. I've had several error codes out of the machine, mostly related to too many suds and not the machine's fault. I have the automatic updates turned on but, apparently it has not been updating. I started that manually this morning and after several hours it had reached about 50% downloaded and decided to disconnect from the network. So I get to start that process all over. Also, it's more of an issue with the dryer than the machine but, I hate how the machine immediately shuts down after completing a cycle. Not helpful when doing multiple loads. If Samsung actually reads this I'd like to see the following: 1. Give me the option to turn the auto power down off. 2. Since both Washer and dryer are networked allow them to talk to each other so the washer can sync it's run time with the dryer when doing multiple loads. 3. Make network connection more consistent and faster.
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Reviewed by 145 customers
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Good but vibrates
Comments about Samsung White Front Loading Washer:
Good machine, just wish it wouldnt vibrate so much, & tough to get towels clean smelling.
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So far sooooo good
Have had washer for 7 months and no problems n running as advertised. Only issue is user error n samsung customer support was excellent. I was surprised support was available at 8:30 pm, western time.
Bottom Line Yes, I would recommend this to a friend
(0 of 1 customers found this review helpful)
Love this washer
from Belton, TX, USA
It has so many features and different wash cycles for all of your washable items. It has a large capacity to fit a lot in at once. I absolutely love this washer!
This washer very quiet
from Locust grove, Ga
This Samsung washer is the best washer I have ever used and owned. Samsung out did itself with looks, features and overall the quietness of the washer is amazing. Sometimes I just don't realize I still have it on... Glad I bought this product ... 5 star rating please go get one if you need a replacement washer and dryer and get the Onyx... Looks great
(1 of 1 customers found this review helpful)
Samsung Front Loader, Awesome
from Milton, GA, USA
We have only been using this for one month but this is the best washer we have had. The drying time is so short due to the great spin cycle. Love the music when the cycle is done. Highly recommended.
This is the second Samsung washer that I have owned and it's even better than the first one! It cleans really well and runs very quietly. So far, I have nothing bad at all to say about this machine. A word of advice: Make sure you purchase the extended warranty.... Just to err on the side of caution! I did not purchase an extended warranty with my old Samsung washer and if I had done so, I would probably still have that one today! I LOVE the new one though!
from Dallas, TX
Quite and energy efficient product. Loved the product.. better than other products.
Love this washer !
from Newnan, GA.
I have always wanted a front load. I have always heard the clean better, gentler on clothes, use less water, electricity and soap. Well I'm here to tell you it does all that and more ! This washer cleans so well you wouldn't believe it. I have 4 dogs and I wash dog towels, blankets beds etc and they have always smells like a dog until I put them in this washer on the sanitize feature the smell and stains are gone!! It's so quite! *****dont forget to remove shipping bolts and level the washer then run a calibration test**** before you use it. This washer is awesome ! I just hope an pray it last a long time.
Pretty but not user friendly
from Aurora, CO, USA
This washer is fine if you want to wash all your clothes in ice cold water. The only way you can get warm water is to use the heavy duty cycle that runs over 1 hour in duration. When you think you are selecting warm or hot water for you normal cycle, think again and put your hand in the water. I used a thermometer which measures somewhere between 50 and 60 degrees for hot. Even on a steam cycle, it fills with cold water first. I will never buy a Samsung washer again. I have had two service calls, trying to get hot water out of the machine. It is not an option as who ever programmed the machine, never had washing clothes in mind. They give you an option to select water temperature, but the washer thinks cold is better. I will be going back to my previous brand as soon as I can justify throwing away the money I spent on the pair, (washer and dryer as well as the pedestals that were backordered for a month). Don't waste your money on this machine unless you're okay with all cold water washes.
Bottom Line No, I would not recommend this to a friend
Love self clean
from Dallas, Tx
Love self clean don't have to worry about bacteria
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