Average Customer Reviews
Energy Star Rated - No
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(based on 137 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
I don't understand the complaints
I bought this washer a couple of days ago and I've been really pleased. I read the manual, installed correctly, and ran the callibration mode on the machine. I don't understand the complaints...Read complete review
I bought this washer a couple of days ago and I've been really pleased. I read the manual, installed correctly, and ran the callibration mode on the machine. I don't understand the complaints I've read on this site. Granted, I just bought the washer but so far, this is a great machine! Yes it takes longer to run a cycle than older machines, but I did a big load of towels all at once with no issues. My items come out cleaner and drier and make life for my old dryer alot easier. The machine uses less water, but if you run the callibration cycle you have no issues with water level. I love the music when the washer starts and stops and my machine is quiet. I do wonder why scents from fabric softener aren't coming through when I pull out my clothes, (I dilute it as instructed) but my clothes are soft so I know it's working. Make sure you're reading the instructions gang and using the machine as designed. I'll check in again over time to be sure my machine continues doing well but as of now I love it! Wtg Samsung!
Most Liked Negative Review
Stay away from samsung washers!
Do not buy ! The washer worked fairly well for 16 months. I did not like that I could not wash waterproof mats. I also have very dirty kitchen rugs & mats...Read complete review
Do not buy ! The washer worked fairly well for 16 months. I did not like that I could not wash waterproof mats. I also have very dirty kitchen rugs & mats because I can't wash those either (nothing with sand can be washed. My old washer faithfully cleaned my rugs after I shook them out. Why did I "upgrade"?) I'm also disappointed that after spilling a small amount of bleach outside the bleach dispenser, the area around the dispenser started to rust. The rust has spread and this will someday become a functional problem. The big problem: after 16 months of use, the washer decided to become unbalanced. If there was a sensor that should have stopped the machine from spinning...it failed. The Unbalanced drum ground the top plastic ring against the inside of the washer face, spewing shredded plastic into the drum. I could handle ALL of this if Samsung offered even moderately decent customer support. But scheduling a repair and finding out details of the warranty have been painfully time consuming . I still have not even been able to schedule a repair because Samsung says "call our contracted repair company (you have to use one of their companies) and the repair company says they can't do anything without some authorization from samsung. I should just give up and use a washboard and bucket...that would be quicker than trying to get someone to fix the washer. (And I have no idea how much that would even cost at this point). The agents themselves were friendly and attempted to be helpful. Samsung just is not set up to offer the basic straightforward kind if help I am looking for. I regret the day I purchased this product and am sure I will never buy a samsung product of any kind again. If you are unsure of which brand of washer to buy...eliminate samsung from your list!!
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Reviewed by 137 customers
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Not the quality we expected from a Samsung product. Machine is very noisy.
Bottom Line No, I would not recommend this to a friend
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Have had nothing but problems with it! Pump problems, leaking and now motor problem! Make a lot of noise during operation. Have had them out to repair and still having issues after issue! Have other samsung product and this one is the worst out of everything we purchased! Not worth the money!
(1 of 1 customers found this review helpful)
This washing machine is total garbage
from San Antonio, TX, USA
This washing machine is total garbage. After only 18 months of use, the tub became completely unbalanced and knocked around inside so hard that it scraped all the plastic off of the tub at the top. The metal at the bottom of the tub began to separate and warp and my clothes got stuck between the metal pieces. I have never seen such a thing happen in a washer before. It did not have a large load of laundry in it either - I have a two-person household, so laundry loads are never large. Thank goodness I was able to unlock the machine to get the clothes out. I do not recommend this washer to anyone - it is still being sold in stores. Other reviews online indicate similar problems with this model. Samsung products have really gone downhill over the last few years. This is the 4th Samsung product that I have had huge issues with lately (cell phone, two TVs, and the washer). Never buying this brand again.
Worse purchase I've ever made!!!
In 27 months this item has needed major repairs 3 times. At 9 months, a part broke and dumped a tub of water on my floors. Now the rinse/spin cycle just keeps resetting and will not complete.
This gets my clothes super clean
from Durham, NC, USA
I have no idea how it does it, but I can stuff a ton of clothes in here, with the same amount of soap as my old washer- and everything is way cleaner. I can actually see a visible difference.
Bottom Line Yes, I would recommend this to a friend
from Midland, TX
Since buying this washer it has been one thing after another. The control board went out the minute the warranty expired so we had to pay to replace it. Then the drain pump wire harness broke, we replaced it. Three weeks later the entire drain pump broke off during a running load and apparently it was known there was a problem with the placement of the pump and WE have to pay for the kit to move the pump to the "fix" location. A little over 2 yrs old and this machine that was suppose to be so great, has cost in repairs the cost of the washer to begin with.
Don't buy this Samsung washing machine
from Fresno, CA, USA
This washing machine is my worst nightmare. I fold the clothes, make sure it is balanced. But it shakes and stop spinning showed error sign I try to clear it.rebalance the clothes . Then it goes into cycles of getting water and stopping for ever.
(0 of 1 customers found this review helpful)
biggest waste of money ever
from Conyers, GA, USA
This washing machine is the biggest waste of money I have ever seen in my life. I should be able to wash what I want when I want and how much I want at a time. This washing machine does not allow me to do that. If i want to wash one blanket I should be able to but this washing does not allow me to at all. It always has the error code "DC" which means its off balance or something like that. I have had service on this thing like 3 times since I bought it last January and I will say that It still does the same stuff as it done then. I will never own a digital washing machine ever again in my life. I can wash a regular load of clothing( my husbands work clothes) which consist of a couple pair of jeans, a few shirts, socks, undershirts, underwear. And I always have to remove 1 pair of jeans because of the "DC" error code when it gets to the Spin cycle then it spins and finishes no problem. It does not spin like it should. I shouldn't have to pick up clothing and still have a puddle of water on it. Now that my stupid warranty is up. Of course it has gotten way worse and now I am either stuck with it or have to buy a new one. I will not by a digital washing or one made by Samsung.
Simple design with ample washing cycle selections.
Quiet operation with easy loading and quick, efficient washing of clothes.
What a smooth running machine
from Summerville, SC, USA
It was hard to believe the machine was on, it was so quiet. So far I'm very pleased with this machine. I just hope it gives us many years of service.
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